Posted on: 
June 22, 2024

AI Team Lead

Job Description

We’re TheyDo, a fully remote B2B SaaS organisation. Founded in 2019, we are the leading journey management platform, on a mission to make the customer journey the most powerful business tool there is.

In March 2024 we announced our latest funding round worth $34 million. Combined with our Series A raise in 2022 it takes our total investment to just under $50 million. Our angel investors include executives from Intercom, Miro, OpenAI, Amplitude, Slack, Airtable and more.

We support and partner with renowned enterprise organizations such as Cisco, Ford, Johnson & Johnson, Home Depot and Polestar, helping them manage their complex journeys and optimize them for efficient growth, removing the need for constant transformation.

We kicked off 2024 with a global team of 65 TheyDoers, representing over 30 nationalities across 20 countries.

This is just the beginning. Join our exciting journey as we scale to over 100 by the end of this year!

TheyDo is on a mission to make Customer Journeys the most powerful tool for businesses, and AI plays an integral role in that. Utilising state-of-the-art AI and ML approaches like LLMs, we’ll be making sense of both quantitative and qualitative data our customers have and empowering our Triple-Diamond approach to customer-centrity. AI is a small but growing team of three Engineers empowering the data value-add for our product. You will be reporting to and collaborating directly with Jaanus, our VP of Engineering.

What you will do

  • Manage a diverse team of AI/ML Engineers and Data Scientists
  • Be a partner to our Product teams in delivering AI-enabled features
  • Maintain AI and Data roadmap aligned to business needs
  • Identify possibilities to build a data moat to differentiate our business
  • Be a visionary and evangelist on AI and ML, suggest innovative ways how to empower Journey Management further
  • Stay on top of innovation in AI, ML and Data science fields
  • Ensure compliance with regulations and customer contracts when handling and building AI
  • Grow and nurture our team on AI and ML skills

What we are looking for

  • Understanding of both classical Machine Learning and LLM/NLP-enabled AI solutions
  • Having past experience in LLM and NLP work is a big plus
  • Minimum of 2 years of experience in a leadership role in AI, ML or Data science field
  • A leader who can manage and drive innovation across the whole landscape of AI, ML and Data Science
  • Hands-on Engineering skills either working with Python code, training ML models, suggesting and supervising experiments or interpreting and connecting the data we gather
  • Understanding of GDPR and other related privacy and Data protection regulations
  • Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
  • Expert who can mentor both the team and the whole company on AI, ML and Data

What we offer

💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

🌴 Flexible holiday days - we love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (in addition to public holidays).

🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

👪 Paid parental leave - we'll provide financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover.

👨‍💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.

🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in the Netherlands, Spain and Portugal.

⚒️ Latest tech & tools - MacBook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.

🚀 Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!

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