Posted on: 
June 9, 2024

Customer Support Specialist

Job Description

Locations: Ireland, United Kingdom, Spain, Germany, Portugal

Description

The world doesn’t need giant media organizations to tell every story. The world needs millions of creators. Independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a Customer Support obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators, more successfully.
As Modash is a small team today, we’re looking for someone passionate about providing a top-tier customer experience while being able to take ownership and improve our current operations.

Here are some things you might do in a week as a Customer Support Specialist at Modash:

  • Cover Support queries and work closely with our B2B customers to solve problems on the fly
  • Be accessible to our customers both via chat and email
  • Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
  • Tackle technical and non-technical support inquiries with a breeze
  • Put love into making your life more efficient while continuing to build a strong knowledge base
  • Brainstorm creative ideas with your team to make our operations even better
  • Enjoy collaborating and work closely with the Success team and other departments to resolve issues to enhance our customer experience

We don’t expect you to:

  • Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
  • Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

Requirements

  • Be passionate about what you do. Solving everything from small words of wisdom to complex challenges for our customers drives you.
  • Interacting with business customers via chat and email is your bread and butter as this is exactly what you’ve done before as well. If you can add some technical problem-solving to the mix, we are more than excited about meeting you.
  • You are praised for your excellent communication skills no matter the medium you’re interacting with people in.
  • While we might not want to turn to you with questions related to the Oxford comma, we do want to be constantly amazed by the exceptional level of your English skills.
  • You have Intercom or tool similar to it on your belt buckle
  • You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your own unique voice as a Modashian.
  • While we don’t expect you to be experienced in influencer marketing, we do hope that the idea of learning more about it is thrilling for you.
  • Be open to working flexible hours, including some evenings and weekends. But don’t worry, we’ll always plan ahead!

This is important to keep up with the Modashians:

  • Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
  • You aspire to be great. We’re not shooting for mediocrity here.
  • Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
  • If you have prior experience working in a startup, that's great! If you haven't, we hope that you share our passion for this way of operating.
  • If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

What we’re offering:

  • Flexible working hours ⏱. We trust you to do your job, without anyone looking over your shoulder. Do your best work whenever it suits you.
  • Unlimited paid vacation time 🌴. If you’re happy & well-rested, you’ll do better work. Take the time you need to enjoy a balanced life.
  • Fully remote working 🏠. As long as you have a reliable internet connection, we want you to work wherever is best for you. At home, in a café, on a beach. Whatever works.
  • Personal development 🧠. When you grow, we benefit. If there’s a course, book, or conference that will help you upskill – we’ll cover it.
  • Ownership 💡. You’re the expert at what you do, and so you should have the flexibility to make decisions and take action quickly. No unnecessary red tape. Got an out-of-the-box idea? You’ll have the autonomy to go ahead and try things that you might not be able to at other companies.

And a little more about us...

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1000 companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Apply now

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