Help Scout is a customer support software company founded in 2011 and headquartered in Boston, Massachusetts. The company provides a suite of tools designed to help businesses manage customer interactions across multiple channels, including email, live chat, and social media. Help Scout's platform emphasizes simplicity and human-centric design, aiming to deliver a seamless support experience for both customers and support teams. The company's product offerings include a shared inbox, knowledge base, and live chat software, all integrated into a unified platform that facilitates efficient and personalized customer service.

Operating as a fully remote organization, Help Scout has built a distributed team across various locations. The company serves over 12,000 businesses worldwide, ranging from small startups to large enterprises. Help Scout is committed to maintaining a people-first approach, focusing on delivering high-quality customer support solutions that enable businesses to build stronger relationships with their customers. Through continuous innovation and a customer-centric philosophy, Help Scout has established itself as a trusted partner in the customer service industry.