Discover rewarding remote customer success jobs throughout Europe. From strategic management to support specialists, find roles where you can excel in helping users and solving problems. Join innovative companies offering full-time positions in areas like community support, technical assistance, live chat, and email support. 🤝🌍
As a Customer Success Manager at Cemantica, you will play a critical role in ensuring our customers thrive with our platform. Your key objectives will be to maximize customer satisfaction and retention, drive product adoption and engagement and build trusted, long-term relationships.
You’ll act as the primary point of contact for our customers—guiding them from onboarding through to ongoing success. You will lead training sessions, support day-to-day needs and serve as the customer's internal advocate, collaborating closely with cross-functional teams to continuously improve the Customer Experience and influence product development based on real user feedback.
Cemantica is a leading end-to-end Customer Journey Management software leveraging CX best practice and the power of AI. Our mission is to empower organizations worldwide to achieve business transformation goals, from strategy to execution.
At Cemantica, our culture is the heartbeat of who we are and how we work together. We are passionate, innovative, professional and customer obsessed - driven by a shared purpose to help organizations become truly customer-centric. We’re a global, diverse, and collaborative team that thrives on curiosity, creativity, and delivering real impact. Everything we do is rooted in empathy, excellence and a deep desire to revolutionize the customer and employee experience.
Joining Cemantica means becoming part of a culture where feedback fuels growth and continuous learning is a way of life. We value people who are energized by progress, open to honest conversations and eager to bring their full selves to the table. If you’re someone who loves solving meaningful problems, puts the customer at the center of your thinking and believes in the power of simplicity and teamwork - you’ll feel right at home here.
The ideal candidate will be an excellent communicator, technically savvy, and passionate about delivering outstanding Customer Experience. You’ll have a strong mix of customer-centric mindset, problem-solving ability and the technical aptitude needed to guide clients through a complex SaaS platform and thrive in a fast-paced, global environment.
At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
As a Customer Support Content Specialist, your job is to make support content clear, discoverable, and genuinely helpful. You'll be responsible for creating and maintaining high-quality knowledge base articles, internal support documentation, and agent macros that reduce ticket volume and improve customer experience.
This is a cross-functional role where you'll collaborate closely with product, customer support, and success teams to ensure customers always have the right information, whether they’re troubleshooting a bug, learning a new feature, or reaching out for help.
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: [email protected]
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are looking for a talented Support Systems & Tools Specialist to join our Support Operations & Strategy team. This role will ensure our customer support teams have the best tools and workflows to provide outstanding customer experiences, in a context of rapid growth.
You will be responsible for managing, optimizing, and supporting the tools and technologies that power our customer support teams. This includes configuring and maintaining our ticketing system (Zendesk), knowledge base, live chat, phone system, automation tools, and integrations with other platforms. You will collaborate with customer support, IT, and engineering teams to enhance efficiency, improve automation, and drive seamless support experiences.
Please submit your resume in English.
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes:
The L1 Support Manager provides assistance to users across our ecosystem, including SpliMetrics Acquire, Optimize, and AppRadar, via Intercom in-app chat. This role focuses on resolving customer inquiries and creating help materials, such as articles and how-to videos, to enhance self-service support. Collaboration with Product, Sales, and Customer Success teams ensures a smooth customer experience and continuous product improvement.
At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:
Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
If you're passionate about technology and customer support, can back our content strategy, and execute with a minimal amount of hand holding then we'd love to have a conversation with you. We're looking for a customer support specialist that loves interacting with our customers.
Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.
You'll own and be responsible for:
Please apply by emailing us at jobs [at] keycdn [dot] com.
No recruiters or agencies.
Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.
We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.
We don’t offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential.
We've built some of the best tax technology that the world has to offer, and we're keen to get our clients using and learning how we can make it even better - that's where you come in. We're looking for a full time Customer Care Specialist to support our international team remotely in European time zone.
Here are a few hints on what you are expected to do at Taxually:
With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:
If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.
At Taxually, you'll have the opportunity to work in one of the most exciting tax technology startups in the world today. You’ll receive top-notch training and support from our team, who are passionate about what Taxually stands for. Our team members are driven, motivated, empowered, and take great pride in the work we do. If you share these qualities, you’ll thrive in our dynamic and innovative environment.
No need to worry! At Taxually, we focus on outcomes rather than strict tick-box criteria, and we believe the perfect candidate for the role may have a CV that looks a little different.
We are committed to building a diverse and inclusive company, welcoming individuals from a wide range of backgrounds. We’re especially eager to hear from people from underrepresented groups in the tech industry, as we value diverse perspectives and experiences in shaping our team.
At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or in-person. As a remote-first company, we foster a culture of collaboration, innovation, and impactful work.
We’re looking for a full-time Customer Support Associate to join our team. Work with us to provide top-tier support that enables our users to create visually stunning presentations. This role involves covering 8-hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.
If you love visual communication, teamwork, and problem-solving, apply now!
Prezi values diversity and inclusion. We welcome applicants from all backgrounds.
Fingerprint empowers developers to stop online fraud at the source.
We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).
We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.
Essential:
Nice to haves:
$130k - $150k OTE For cash compensation, we set standard ranges for all US based roles based on function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Any communication from Fingerprint will come from a @fingerprint.com domain. If you receive messages from other domains claiming to represent Fingerprint, please disregard them and report any suspicious activity to [email protected] We do not request personal information, payments, or sensitive details during the hiring process.
Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.
Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here
If you are applying as a resident of the EU, please read our GDPR notice here
Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities.
As a Customer Success Specialist at Upbound, you will be the first point of contact for customers using our universal cloud platform. You'll play a crucial role in ensuring customer satisfaction by providing timely and effective support for technical issues, questions, and service requests.
#LI-REMOTE
While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort.
We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence. Upbound is a place where you can be 100% comfortable being you.
⚠️ Important: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).
At Prezly, “Customer Delight” isn’t just a phrase – it’s the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their satisfaction shapes everything we do. That’s why we’re on the lookout for a proactive and results-driven Customer Success Manager to join our team. This role is essential in ensuring our customers thrive with Prezly, whether they’re just getting started or have been with us for years.As part of the Sales & Customer Success team, you’ll focus on onboarding, training, and maximizing the value our customers gain from Prezly. If you’re passionate about helping customers succeed, thrive in dynamic environments, and have a knack for building strong relationships, this role is for you.
If this sounds like the role for you, we’d love to hear from you!
We operate multiple SaaS platforms in the B2B Lead Generation space, with team members located throughout North America and Europe.
We're looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.
The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred - you don’t need to know how to read or write code - but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.
This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.
Our tool, Dradis Framework, is used by 1,000s of hacking experts in over 40 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.
We're small, self-funded, profitable, and have been in business for years.
The Success team at Security Roots works closely with our users to ensure they're getting the most out of their Dradis subscriptions. This starts with driving a successful onboarding and continues through to renewals, expansions, and quarterly check-ins to share updates and gather feedback.
You'll be a trusted and key member of our team, and this is (some of) what you'll end up doing on a day-to-day basis:
This is a full-time position for the right candidate, and it has an immediate start date. Work 100% remotely on a flexible schedule where reasonable overlap is expected with both EU and, importantly, US business hours.
We're looking to hire our 10th full-time employee, an organised and caring success manager.
In this role, you will learn a ton and be part of a small, global, and user-centered company. You'll have the opportunity to make a difference in the lives of 1,000s of ethical hackers. Plus, as a small team, you will have a lot of choices about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.
Our founder, Daniel, presenting at the BlackHat conference.
Ideally, you've held a remote position before, or you've held a similar position of responsibility in a traditional organization but now are looking to improve your work-life balance.
You are a well-rounded individual, work is not everything in life, you may have a family and social life. You work hard when it's work time and are able to switch off when it isn't.
You're comfortable communicating with others verbally and in writing. Our team is spread across the world, and so are our users.
You prefer not to be pigeon-holed in a single area and enjoy working on multiple aspects of the client success journey. Our 100% user focused approach resonates with you.
You are organized, like to be on top of your responsibilities and don't let things slip through the cracks. You're able to manage your time effectively and prioritize tasks. You will be sure to slip the word "cylon" somewhere in your application.
You take initiative and ownership to see things through to completion. You are able to manage yourself and don't need heavy direction to get things done.
You like to continuously hone your skills, share your knowledge, propose new ideas, and create solutions for a variety of problems.
If you're curious about IT Security, and the ethical hacking world, come and join us. You'll work with some of the best InfoSec teams in the world.
IMPORTANT: please make sure you read the main careers page at least once before continuing.
June is the next-gen analytics for B2B SaaS companies. We provide everything a B2B SaaS needs, from enrichment, to account-level analytics, and deep CRM integrations.
Analytics products are normally technical and intimidating, we're building an experience that is simple and approachable.
If you want to give the product a try you can sign up from here and see our demo account
This is a glimpse into how we build products, and here are our engineering principles, and how we work overall. We move fast and take initiative. So will you.
Your primary responsibility is to ensure our customers realize the value from the investment they have made in June. In order to accomplish this, you will work to ensure that our product and its capabilities are used correctly. Effectively, you’ll need to become a customer's trusted advisor. You will partner closely with Sales and Support to make sure that the whole customer journey is positive. You will also amplify the voices of the customers by driving continuous feedback into our Product team.
What you’ll do:
👋 Hello, we are itrinity, a rapidly expanding SaaS portfolio operator based in ****Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We’ve been profitable since day 1 and growing over 30% in EBITDA (YoY) for the last 5 years.
Our team is comprised of more than 60 highly-skilled professionals dedicated to building our SaaS products every day. At itrinity, everyone has the opportunity to take part in our innovative portfolio ESOP (Employee Stock Ownership Program), ensuring that we all grow in tandem with the company!
We are proud to serve more than 6,750,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.
💡 If you prefer a full-length version, check out: About us (our story).
You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.
We're looking for a tech-savvy person who will be happy to help our customers with their questions regarding our SEO tools, email verification and warming up tools, and uptime monitoring via chat and email support. Good communication skills, patience, and flexibility are necessary.
We’ve been growing over 30% EBITDA YoY for more than 5 years already. We are eager to make our products even more profitable, as well as to acquire new products. We are a mature and stable company and we are looking for a long-term partnership. Would you like to grow with us and enjoy success together? Join our team!
UptimeRobot - Global market leader in uptime monitoring
Mangools - SEO tools for busy people
EmailListVerify
WarmUpInbox
There are countless reasons to choose us as your next work adventure. However, these reasons might be quite different than the ones you are used to seeing. We like to embrace these differences.
So, what do you think? Are you interested?
⭐ You can also read our Company playbook to better understand our “culture”, how we communicate, cooperate, and deliver results.
🗣 Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
We know how important it is for retailers to be efficient and this is why we built an end-to-end automation platform to manage inventory and operations from one single place. Our cloud-based technology allows marketplaces of any size to scale by letting us handle the complexity of the business so that they can focus on growing their business.
We’re a rapidly growing team that brings together people from all over the globe taking collaboration to another new level. We encourage our people to go above & beyond and shoot for the stars and we welcome explorers, curious and disruptive people.
Onport is looking for a Technical Support Specialist who will be responsible for supporting our customer base from a product knowledge and technical standpoint through our Support System, post launch as well as throughout their onboarding journey with Onport.
You are expected to reply to client queries in our support system, identify the underlying issue and fixing it to the best of your abilities, documenting troubleshooting workflows, or conveying the message to the development team.
You will also be responsible for writing technical documentation on Onport’s technical features (API and webhooks) so that clients know how to use them without the need to rely on support.
