Customer Success

General overview

We’re looking for a part-time Customer Success contractor to support a scaling team as our business grows. As a contractor, you’ll be asked to step in to support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave.

We provide world class service to our customers and understand how much of an impact Customer.io has on their relationship with their audience. We prioritize an experience that leaves our customers feeling supported and empowered to get more our of our tool.

This is a fast growing team and a great opportunity to get exposure to digital-led Customer Success. You will have the chance to grow new skills in working with interesting customers and a powerful platform while collborating alongside side an amazing and growth-minded team!

Some of the things you'll do

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on Customer.io strategy and best practices
• Facilitate topic-focused onboarding calls and one-off support sessions as needed

About You

• Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
• Clear communicator who turns complex concepts into end-user friendly guidance
• Customer advocate who balances empathy with efficiency
• Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses

What we're looking for

• 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
• Comfortable communicating with customers via email and video calls
• Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
• Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
• Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources

Logistics

• Hours: 20 hrs/week at $60USD (or equivalent in local currency) /hr , Mon-Fri - Availability between 9-5 GMT, flexible schedule based on the needs of the team and customers
• Location: Remote, overlapping Americas business hours
• Contract: Through Dec 31, 2025, with possible extension
• Collaboration: Works alongside Americas Scaled CS team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

To continue our growth, we are looking for an Product Onboarding Specialist, to join our Onboarding team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Italian
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

⭐ What makes you a great fit?

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software
• You have Native/Near native level of English and Italian
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organization skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment
• Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?*

🌎 The freedom to work from home.

💰Salary in EUR!

💟 Great culture & working environment with an international team of over 60 different nationalities.

🎉 Travel to our biyearly team-building events in Barcelona at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

*Benefits offered may differ based on the type of contract that is issued*

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the tool of choice for 10,000+ companies to plan and build their products.

Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.

Over the past few years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels.

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within the North American and European time zones for this role.

What you’ll do

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
• Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, and X
• Partner with our engineering team to document and reproduce bugs
• Surface trends and insights from customer feedback to the team at large to inform product choices
• Lead select strategic projects to improve the support experience, product operations, and internal enablement

Requirements

• Passion about technology, quality, and Linear’s mission
• Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

What we offer

• Interesting and challenging work
• Work-life balance
• Competitive salary and equity
• Employee-friendly equity terms (early exercise, extended exercise)
• Paid lunch and coffee during workdays
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• 5 weeks of paid vacation
• 4 months of paid parental leave

Learn how we think and work

• A story about our mission: Read Me
• How Linear uses Linear: How we think about customer experience at Linear
• Building our teams: Why and how we do work trials at Linear
• Accel Series B blog post: Building for Quality: Our Investment in Linear

Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in EMEA, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.

Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.

Responsibilities:

• Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
• Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
• Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
• Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
• Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
• Maintain planning trackers and calendars to keep internal and external teams aligned
• Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
• Maintain internal documentation including SOPs, best practices, and planning templates
• Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
• The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Requirements

• 2+ years of experience in customer success, account management support, operations, and event management
• Experience using HubSpot to improve efficiency across operations
• Comfortable and confident in client-facing communications
• Strong attention to detail and superior organizational skills
• Ability to multitask and prioritize to manage multiple projects on tight timelines
• Experience working in a fast-paced startup environment
• Passion for our mission and the desire to make an impact in the world through technology

Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.

Benefits

How we care

• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!

About the role

As a Customer Support Representative, together with your team, you'll support our more than 6.000 customers to grow with Perspective. With empathy and technical understanding, you'll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company. You act proactively to continuously increase customer benefits and thus accelerate our customers growth. This is a German speaking role. Furthermore, you must be based in Europe.

Let's find out if we're a match

What you'll be doing

You will triage, answer & solve incoming customer requests

You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause

You will become an expert at edge use cases, technical details of new features and integrations to/interfaces with third party providers

You will continuously enhance and improve our customer support quality & structures

You take responsibility for own projects and ensure it is completed within a quarter to improve support service

You will host and participate in calls with our customers

Who you are

You have excellent communication skills in German (native-level proficiency) and English (fluent)

You have at least 2 years of experience in customer support roles of software companies

You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate

You have a strong passion for online marketing and value high quality design

It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media

Not a requirement, but an advantage if you have a technical background or experience in tech support

These benefits await you:

We are looking for passionate people who value quality. We live a culture of

ownership and freedom that provides the space you need to develop.

Mindset? Quality!

We believe there is nothing better than working on projects that are of high quality and bring a smile to our customers' faces.

Work from anywhere in Europe

We are a 100% remote company with the goal to innovate remote work. Let's inspire other companies together!

Team Retreats

Twice a year we meet at great locations and spend an eventful week together as a team. We are looking forward to having you with us there!

Remote Working Budget

You get a monthly remote budget of €100 for everything you love. Buy a bar table, headphones, or book an Airbnb to cowork with a colleague.

Co-Working Membership

With your membership, you have access to hundreds of co-working spaces across Europe. Enjoy this flexibility.

Ownership & Freedom Culture

We believe that you can do your best work when you enjoy absolute freedom and have real responsibility.

We care deeply about our culture

We try to stay as small as possible and empower every person on board to become the best version of themselves. Take a look behind the scenes with this video from our retreat 👇

6 easy steps to join our team

Our goal is to make each step in the recruiting process fun and last a maximum of 2 weeks.

The process helps both you and us find out if we are a good fit for each other.

Apply for a job

Get in touch with us directly via this funnel (built with our own product).

A short get to know

This helps both of us clarify the most important questions.

Value based exchange

We find out if your values and ours at Perspective are a true match.

Work sample & interview

The goal is to find out if you love your future challenge & your field.

Meet your future team

Now you can get to know your future team and our founders.

Welcome on board!

We're already busy preparing for your 2-week onboarding program.

Welcome to our office – welcome home

We are scattered all over Europe and fully embrace creating meaningful work from where we work best.

Every six months we come together to meet in person, celebrate our achievements and work on new challenges.

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates

What Sets You Up for Success:

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• Compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com  

Company Awards to Check Out!

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice(2024)
• Deloitte Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome - A Culture of Inclusion  

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Join Secfix to shape the future of compliance automation in Europe.

About Secfix

At Secfix, we’re building something ambitious: a powerful platform that makes security compliance fast and stress-free for growing companies in Europe. We’ve already helped dozens of startups and scaleups in the DACH region get audit-ready in record time — and we’re just getting started.

We’re backed by top VCs (Octopus Ventures, Commerzbank’s Neosfer) and founders from unicorns like Signavio. The market is massive ($97B+), and we’re leading the way with a smart, lean team of 19 (and growing).

About You

To scale that impact, we’re looking for a smart, thoughtful Customer Success Manager to help guide our customers through their compliance journey — from first onboarding call to renewal and beyond.

This role isn’t just about replying to emails and check-ins. It’s about being a trusted advisor to our customers, helping them navigate complex compliance processes, and finding new ways to add value. You’ll collaborate with sales, product, engineering and marketing, bring your ideas to the table, and play a central role in how our customers experience Secfix.

We’re looking for someone resourceful, a quick learner, and energized by helping customers succeed. You’re a people person and a problem-solver. You’re not scared of tech. You can have tough conversations with customers and still leave them smiling. And you know that success in a startup isn’t about checking boxes — it’s about getting things done.

If you’re looking for a role where you can make a real difference, be deeply involved in shaping how things work, and grow fast alongside a supportive team — we’d love to meet you.

What You’ll Do

As a CSM at Secfix, you’ll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready.

• Own the customer journey from onboarding through adoption to renewal and upsell.
• Proactively identify opportunities and gaps — from customer health trends to process inefficiencies — and take initiative to address them.
• Become an expert in compliance (ISO 27001, GDPR, etc.). No worries — we’ll teach you everything.
• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value.
• Be a voice of the customer inside the company, driving product and process improvements.
• Create helpful resources: onboarding flows, knowledge base articles, quick videos, internal tooling ideas.
• Work directly with CS Lead to align on strategy, scale our processes, and improve how we support and retain customers.

Experience that you will bring

Must-Haves:

• 🇩🇪 German (C2) and 🇬🇧 English (fluent).
• 1–3 years of professional experience in a customer-facing role — such as Customer Success, Account Management, Sales, or Business Development — ideally at a VC-backed startup or scale-up, VC firm, or a top-tier consulting or investment banking firm.
• A track record of taking ownership and delivering results independently.
• Excellent communication skills.
• Comfortable talking through basic technical concepts with a technical audience.
• Organized and proactive — you plan ahead and follow through.
• Energetic and engaged with remote culture.

Nice-to-Haves:

• Experience in compliance, cybersecurity, or SaaS.
• Experience with account management communication, including upsells, renewals.
• Startup experience (bonus if you’ve seen growth from Seed to Series A/B).

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
• Development Budget: €1,000 annual personal development budget.
• Home office Budget: Home office budget and access to co-working spaces.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process

1. Intro Chat (20–30 min) – Get to know us and share your story
2. Take-Home Challenge – Show us how you think
3. Challenge Interview (1 hr) – Discuss your challenge and role expectations with our CS Lead
4. Virtual Onsite (1 hr) – Meet the team + co-founders in our Gather virtual office

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. You can learn more about Life at Secfix here.

👋 Hello! I’m Laura, Support Manager at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA 🎉.

Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a weekday. Our available shifts cover a Sunday through Thursday schedule, or a Tuesday through Saturday schedule. Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands. You may let us know your preferred working hours in the application.

Over the past few years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.

You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
• Developing workflow automation allowing for better team cohesion and efficacy

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work.

You Should Apply If:

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
• You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.
• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
• You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it.
• You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

You Should Not Apply If:

• You avoid getting in the weeds of solving technical problems: each member of our support team is highly technical and capable of solving deeply complex tickets
• You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit
• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area
• You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes
• Take Home Assessment - 1 week to complete
• Hiring Manager Interview - 45-60 Minutes
• Virtual Onsite - 90 Minutes

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily focus on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be plenty busy learning!

Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

About our team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 20 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

What you will do

• Act as the first line of support on product-related queries via Intercom chat, responding with empathy, clarity, and efficiency to resolve issues quickly.
• Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes.
• Perform pre-release QA checks to ensure you are uptodate.
• Own and update the knowledge base, including creating help center articles that simplify complex topics for our customers.
• Create videos and own communication on new feature releases and get our users excited about new functionalities
• Continuously refine support processes to optimize customer experiences and improve efficiency.
• Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively.

What you bring along

The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products. Here’s what we’re looking for:

• 1-4 years of customer-facing experience in technical support or similar roles in a SaaS company.
• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure), APIs and a good understanding of support tools like Zendesk/Intercom. Basic knowledge of SQL is a plus.
• Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems without hands-on coding.
• Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles.
• Driven to take full ownership of customer issues from identification to resolution, including documentation.
• Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies.

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Development Budget: €1,000 annual personal development budget.
• Workspace Budget: Remote workspace budget and access to co-working spaces.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
• Company Events: Company-wide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

Interview Process

1. 20 min intro call with Talent team
2. Take-home Task and presentation
3. 45 min interview with CS Lead
4. 1h final "Virtual on-site" where you'll meet the team and co-founders on Gather

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.

Join Simbe Robotics, a global leader in retail robotics technology. We transform retail operations through innovative solutions, leveraging advanced robotics and AI to optimize the customer experience. We value transparency, empathy, agility, and technical excellence.

Position Overview:

We are seeking a deeply technical, customer-centric candidate to join Simbe’s Customer Experience team as a Technical Customer Support Specialist. In this high-impact role, you will support international customers by deploying and optimizing Simbe’s robotic solutions on the ground while actively contributing to process improvement initiatives. This contract role is ideal for a technically-minded problem solver who thrives in dynamic, customer-facing environments and is passionate about delivering scalable, high-quality support solutions. This role requires strong fluency with technical troubleshooting tools, command line interfaces, basic scripting, and experience navigating structured data to support and debug complex robotic and AI workflows in dynamic, real-world environments.

Responsibilities

• Technical Customer Support (Forward-Deployed): Act as the primary technical support contact for international customers. Be hands-on and customer-facing, diagnosing and resolving issues quickly and empathetically to ensure smooth operation of Simbe’s robotic systems. Deepen client relationships by delivering excellent support. Leverage CLI tools and internal data inspection utilities to analyze robot telemetry and computer vision outputs in real time.
• Tooling, Automation & Process Improvement: Design and implement technical tools and automation, leveraging best-in-class agentic AI capabilities, to enhance customer support efficiency and scalability. Collaborate closely with internal stakeholders to identify and improve processes. Design lightweight scripts, queries, or dashboards to automate recurring issues or aggregate customer feedback across Jira and other platforms.
• Customer Onboarding & Enablement: Lead technical onboarding for new customers, providing tailored support and training to ensure successful deployments and long-term adoption of Simbe solutions.
• Cross-Functional Collaboration: Act as a technical liaison between the Customer Experience team and sales, engineering, product, and operations teams. Track and escalate complex issues efficiently with clear documentation.
• Continuous Feedback & Optimization: Actively collect customer feedback and translate it into actionable insights for internal improvements. Prioritize enhancements that drive international customer satisfaction and long-term retention.
• Reporting & Systems Management: Maintain high-quality documentation in Jira, Salesforce, and other internal tools. Report to leadership and key stakeholders regularly on technical support performance and trends. Comfortable exporting, faceting, and analyzing data sets from internal tools and ticketing systems to uncover patterns or anomalies. Perform visual inspecti

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• 4–6 years of experience in technical support or engineering roles, ideally within robotics, automation, or high-tech environments.
• Comfort reviewing visual data outputs (e.g., annotated images, computer vision overlays) to support system validation and debugging.
• Strong hands-on experience in technical troubleshooting, forward-deployed customer support, and leading edge agentic AI in a customer support application.
• Proven ability to design and implement tools and automation that drive scalability and operational efficiency.
• Deep customer empathy with the ability to balance urgency and quality in fast-paced international environments.
• Proficiency with basic command line tools (e.g., bash, ssh) and navigating logs or remote systems to diagnose issues.
• Experience faceting and manipulating structured data (e.g., using SQL, CSV tools, or internal analytics platforms) to support root cause analysis.
• Experience working with Jira, Salesforce, or equivalent systems.
• Experience with AI workflows or interest in working with emerging LLM/co-pilot-style support tooling is a plus.
• Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders.
• Experience supporting or improving BPO processes is a significant plus.
• Willingness to travel internationally to customer sites as needed.
• EU-based location strongly preferred to support our growing European footprint.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 million workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

For too long, workwear has been ordered by someone else—procurement teams or managers guessing their way through massive product lists, picking something blue at the lowest cost, without context. Yet most jobs depend on hundreds of everyday items to keep operations running—bought by people who don’t actually wear them. The result? Poor fit, wrong materials, and frustrated workers who feel ignored. Nobody’s happy, and nothing improves.

We’re changing that.

In the past 6 months, we’ve doubled our conversion rate, reached 1 million annual visitors, and gained over 1,000 new customers. With AI reshaping how people buy, we’ve started rebuilding support from the ground up—from shared inboxes and smart automations to real-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting Swedish-speaking customers, your impact goes far beyond one market. You’ll help workers across Europe order from over 200 leading workwear brands—delivering fast, personalized support that makes a difference at scale.

Now we’re hiring a Swedish-speaking, AI-fluent support professional to help scale that experience—right where it matters most: helping workers get the workwear they actually need.

Tasks

Handle real customer needs. You’ll respond to inbound support tickets—mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You’ll bring clarity, speed, and calm to every conversation.

Make support better every day. We don’t want to answer the same question twice. You’ll help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.

Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. You’ll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

Requirements

• Speak and write fluent Swedish and English. You communicate clearly, naturally, and respectfully in both.
• Use AI like second nature. You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you’re excited to use them even more.
• Work fast, think clearly, and take ownership. You figure things out, fix what’s broken, and raise your hand when something doesn’t make sense.
• Care about the work—and the worker. You want to help the people doing real jobs, and make their experience better than what they’ve come to expect.

Benefits

• Each day matters. AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we’re in it.
• Real market. Real scale. We’re not chasing trends. We’re focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values. We craft work we’re proud of. We’re online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility. Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Join us to build the marketplace where Europe’s workers buy their workwear—solving one of the last industries software hasn’t touched, until now.

About CVEDIA

At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.

This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.

Important: This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.

What You’ll Do

As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include:

• Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
• Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
• Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
• Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
• Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
• Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.

What You’ll Need to Succeed

We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.

Technical Know-How

• Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
• Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
• Log Detective – Ability to inspect log files to identify errors and understand application behavior.
• Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
• Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
• Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Customer Engagement & Problem-Solving Skills

• Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
• Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
• Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.

What Makes This Role Exciting?

✅ Learn from the Best

You’ll receive full support and hands-on training from our experienced team during onboarding.

✅ Autonomy & Growth

You’ll have the freedom to explore your interests and develop your career in a direction that excites you.

✅ Cutting-Edge Technology

Work on innovative AI-powered video analytics and help shape the future of the industry.

✅ Long-Term Career

Join a company where employees stay for years, growing their skills and making a lasting impact.

Why Join CVEDIA?

🔹 Work remotely with a flexible schedule

🔹 Be part of an innovative, fast-growing company

🔹 Collaborate with a passionate and supportive team

🔹 Develop expertise in AI, machine learning, and video analytics

This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!

Apply today and start your journey with CVEDIA.