Customer Success

SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes:

• SplitMetrics Acquire, a platform for automating and optimizing Apple Ads.
• SplitMetrics Agency, a full-service mobile marketing agency staffed by top experts.
• SplitMetrics Optimize, an A/B testing platform recognized as the ASO Tool of the Year.
• App Radar by SplitMetrics: an ASO platform with advanced keyword and competitor insights.

Why SplitMetrics?

• For almost 10 years, we've been at the forefront of the mobile marketing industry, providing an ecosystem of market-leading technologies.
• An Apple Ads Partner, SplitMetrics is the 1st company to build the Apple Ads management platform.
• Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more.
• Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
• Integrated AI into our strategic approach since 2023.
• Effectively collaborate across 20+ countries with a remote-first and supportive culture.

About the role:

The L1 Support Manager provides assistance to users across our ecosystem, including SpliMetrics Acquire, Optimize, and AppRadar, via Intercom in-app chat. This role focuses on resolving customer inquiries and creating help materials, such as articles and how-to videos, to enhance self-service support. Collaboration with Product, Sales, and Customer Success teams ensures a smooth customer experience and continuous product improvement.

In this role, you will:

• Communicate with customers via the Intercom in-app chat.
• Working evening shifts from 1 PM to 9 PM CET.
• Take ownership of customer issues and see them through to resolution.
• Escalate a problem to other internal teams as appropriate.
• Follow support processes and best practices.
• Pass on customer feedback to the Product team and provide users with updates about the upcoming features.
• Collaborate with Sales, Customer Success & PMM teams.
• Create and update how-to guides and feature overview articles for our Help Centre.
• Create short how-to videos with the description of our product and features (screenshare of the product + AI voice on the background).
• Create Playbook documentation describing processes and feature peculiarities to share knowledge with the set of the team.
• Small projects participation e.g. Product Tours creation, feature overview videos for Sales and CS, onboarding support for new customers, etc.

How we measure the success in this role:

• KPIs: # of cases resolved monthly, CSAT, SLA, NPS, # of articles written, # of videos recorded
• UVP: A reliable, efficient, and scalable frontline support function that enhances customer experience, ensures customer satisfaction and retention, reduces friction, and drives self-sufficiency.

About you:

• 1+ year of experience in customer support or customer-facing roles in tech companies.
• B2+ English proficiency.
• Strong problem-solving and technical troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to manage time effectively and prioritize tasks.
• Strong attention to detail and a customer-first mindset.
• Experience with customer service tools (e.g., Intercom, Zendesk).
• Experience with help center article creation.
• Experience with utilizing AI-based tools for personal and work-related projects.
• Experience with helping video creation is a plus.
• Ability to work independently and as part of a team.
• Basic project management skill.

What is there for you?

• Time Off: Vacation and public holidays following your country's regulations. Additional PTOs annually for personal rejuvenation.
• Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being.
• Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
• Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program.
• Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback.
• Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment.
• Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.

Our Culture

At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

• Move Fast
• Get Sh*t Done
• Build Together
• Strive for Transparency
• Own What You Do
• Learn + Share = Excel

Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Hello! I’m Laura, Support Manager at Ashby. I'm excited to share that we're hiring Product Support Specialists in Europe.

Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share your preferred working hours in your application.

Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.

In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.

You’ll also spend time on projects that make the work we do better. Past projects our team has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
• Developing workflow automation allowing for better team cohesion and efficacy.

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values, which we’ll explore more deeply during the interview process, guide how we work.

You should apply if:

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product.
• You’re curious—both when addressing customers and when creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.
• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
• You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it.
• You have offered B2B support to customers, ranging from small business through enterprise organizations.

You should not apply if:

• You avoid getting in the weeds of solving technical problems; each member of our support team is highly technical and capable of solving deeply complex tickets.
• You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit.
• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area.
• You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.

Interview Process

Our interview process is thorough—we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes
• Take Home Assessment - 1 week to complete
• Hiring Manager Interview - 45-60 Minutes
• Virtual Onsite - 90 Minutes

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will focus primarily on onboarding and learning the product. With support and guidance, you’ll begin taking tickets in week one, so you can start getting to know our customers, our processes, and begin making an impact right away. All while continuing to build confidence and depth in the platform.

Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

What you’ll do

• Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
• Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
• Expand current customer accounts through upsell opportunities of products and services
• Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
• Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
• Become an industry expert by continuously seeking out and learning industry trends and best practices
• Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
• Provide customers with marketing, industry and platform best practices
• Connect customers with ecosystem partners (i.e. software, agencies, production)
• Mitigate churn by proactively addressing leading indicators
• Maintain and update an accurate log of activity in our CRM system
• Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience
• Preemptively spot patterns to improve usage and adoption

Do you have what it takes?

• 3+ years of Customer Success and/or Account Management, preferably in SaaS
• Excellent communication, presentation, written, negotiation and listening skills
• Demonstrated interest in the SaaS, online video, and influencer industries
• Growth mindset and a positive attitude
• Ability to organize and prioritize time and tasks
• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
• Graduate of a four-year university or equivalent professional experience

What We Offer

• Competitive compensation
• Clear path for career growth
• Flexible PTO
• Medical benefits with cost sharing: health, dental, and vision
• Remote-first work with a stable home base
• 401(k) plan with company match
• Stipends for technology, coworking space, and professional development

Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.

Are you interested in applying?

• Click the “Apply for this position” button
• Fill out the short form
• We will review the applications and email candidates who qualify to set up a first-round interview

Job Details

Job Title: Customer Success Manager

Career Area: Customer Success

Location: Remote

Position: Customer Success Manager

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.

Must speak a second European language: preference for Italian, French or Polish

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

Requirements

• 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
• Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong understanding of the EMEA market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team environment
• Must speak a second European language: preference for Italian, French or Polish

Make legal technology accessible to everyone

At Saga, we're building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform blends legal reasoning with machine precision to make complex work simpler, sharper, and more human.

We're gaining momentum. Lawyers rely on us for critical work every day, and our growth is accelerating. We're opening a new role that connects product, tech, and customers - someone who'll help us scale without losing what makes us great.

Your role as Customer Success Engineer

You'll sit between our customers and our product, making both better. As our first dedicated Customer Success Engineer, you are the main technical point of contact for customers and internal teams when it comes to product questions, integrations, and platform behaviour. You help legal teams get real value from our AI platform by solving issues fast, preventing recurring problems, and feeding real world insights back into the product. You work hands on with logs, APIs, workflows, and edge cases, always with the end user in mind. This is a builder role. You are not stepping into a finished support machine. You help design how support works, what good looks like, and how we scale it without losing quality.

What you’ll do:

• Act as the first point of contact for technical questions and product issues
• Debug and reproduce customer facing issues and escalate when needed
• Investigate logs, errors, API requests, and AI workflow behaviour
• Translate customer pain points into clear insights for Product and Engineering
• Create and maintain technical documentation, guides, and solution examples
• Work closely with Engineering, Legal Research, Product, and Infra teams
• Improve onboarding and self serve support to reduce inbound tickets over time

What you bring to our team

You're motivated by solving real problems for real people. You stay composed under pressure, enjoy the challenge of debugging complex issues, and know how to explain what went wrong in plain language. You care about user outcomes and understand the technical side well enough to get them there. You also bring:

• 3+ years of experience in a technical support or technical success role
• Hands on experience troubleshooting SaaS platforms, APIs, and integrations
• Debugging skills with logs, errors, reproductions, and API flows
• Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
• Clear written communication skills for documentation and user guidance
• Ability to explain technical concepts to non technical users
• Fluency in English is required. Any additional European language is a plus.

What we offer in return

Saga is built on the belief that better legal technology should serve everyone, not just those

with the biggest budgets. We offer you a genuine opportunity to make legal AI accessible to

professionals who truly need it. The autonomy is real, the growth path is clear, and what you

build will help shape how an entire market adopts AI. We also offer:

• A salary up to €42.000 per year depending on experience
• Clear growth path towards technical leadership: Senior Engineer, Implementation
• Lead, or Product Management depending on where your interests take you
• High autonomy with freedom to experiment, decide, and build your own way
• Remote first setup within EU time zones, with optional workspaces
• A team that moves fast, thinks clearly, and builds with care
• Annual learning budget for certification and conferences
• Hardware and workstation equipment budget
• Entrepreneurial energy at global scale

If all this sounds like your kind of challenge, we’d love to hear from you.

At SwissBorg, our mission is to build a spectrum of investment experiences that help people redefine wealth. Our app has over 880,000+ verified users, offering the best price and liquidity across 15 fiat currencies to buy 300+ cryptocurrencies. Users can earn yield, diversify their portfolios with our themed crypto bundles, and gain access to exclusive alpha investment opportunities. Our community is rapidly expanding, with more than $1.9 billion in assets held in the app and over 55,000 premium users.

Join us in shaping the future of finance, pushing the boundaries of what's possible, and transforming the way people manage their wealth. Whether you’re in Austria or Taiwan, and whether your portfolio is worth one dollar or a million, SwissBorg provides the best tools to learn about digital currencies and manage your wealth effectively.

Join the team to help revolutionise the world together!

We are hiring for a German speaking Customer Service Agent to join our Community Success team. If you like to help others, seek to understand and are hard working experienced customer service agent, it’s your chance to join and be part of the new financial era from behind the scenes.

What You’ll Be Doing:

• Deliver exceptional customer support to our community members in both German and English
• Assist users through various channels; Including email, phone and chat.
• Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are.
• Participate in occasional side projects, or project based tasks efficiently
• Be a great team player - we’re all in this together; our community is not just our users, it’s all of us
• Share user insights and feedback with the relevant teams to help improve our products and processes
• Report and document bugs in the appropriate channels to support our development teams
• Immerse yourself in our product and the crypto world

About you:

• Fluency in English and German is a must; French, Spanish or other languages are a bonus
• Experience working in a customer-centric and customer-facing environment
• You listen carefully, read attentively, and strive to fully understand customer needs
• You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease
• You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions
• You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity
• Must have personal or professional experience with Crypto or the blockchain ecosystem

Why you should apply:

- Freedom to build the company of your dreams

- Learn with (super cool) experts in finance, engineering, AI, psychology and business

- BORG bonus based on our meritocratic system

- Flexible working hours

- 25 working days of vacation + local holidays

- We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work

- Annual company and team retreats - We'd love to see you at the next one!

- Continuous learning and development opportunities

If our job description speaks to you, but you don’t feel like you meet 100% of the requirements, apply anyway! You may have skills we didn’t even know we needed.

At SwissBorg, we embrace diversity. We strongly believe that getting the best outcome requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture because we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone!

Familiarising yourself with our product is crucial for anyone looking to join our team. Please make sure to test the app, explore our blog for the latest developments, and follow our Careers Page, LinkedIn, and X for regular company updates!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.

Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.

In 5 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 110+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).

More info on working at Sona here.

This Role Will Involve

• Providing technical troubleshooting support to customers via various channels including email and live chat.
• Troubleshooting and diagnosing technical issues related to our software products, escalating when necessary and keeping the customer informed.
• Acting as a subject matter expert on our software products, providing guidance and assistance to customers and internal teams.
• Helping to maintain, update and improve our FAQs and Knowledge base with the latest product updates.
• Maintaining/updating customer account configurations.
• Being the voice of our customer - continuously sharing feedback from our customers with the Product team to improve the customer experience.

You Should Apply If You

• Love Building Relationships: Whether it’s with customers or internal teams, you’re great at building trust, communicating openly, and collaborating to solve problems. Through strong customer rapport, you’re skilled at building levels of satisfaction and engagement that lead to happy, referenceable customers.
• Take Ownership: You’re self-motivated, love taking initiative, and feel excited about helping shape the future of the Customer Support team in a fast-growing company. Where things may seem ambiguous, you’re quick to lean in, ask questions, and propose solutions to agree on a clearer path.
• Enjoy Problem-Solving: You have a keen eye for detail, a natural sense of curiosity, and you're always thinking about the bigger picture to find creative ways to make customers successful. You feel comfortable identifying challenges early and working with internal teams to find smart, scalable solutions.
• Thrive in a Fast-Paced Environment: You’re adaptable, excited to learn, and comfortable working in a rapidly changing startup environment. We’re still writing our Customer Support playbook and you’ll fit right in if you find this exciting instead of daunting.

Required Skills and Experience

We are looking for someone who has:

• Customer Support Experience: You have meaningful experience in customer-facing roles like Customer Support, Customer Experience, or Customer Enablement (preferably supporting a technical product in a SaaS B2B environment). You aim high and are driven to develop your career in a customer-centric role.
• Curiosity & Desire To Learn: You’ve worked in a startup environment or company with high growth and lots of ambiguity; you’re comfortable in an environment where we don’t have all the answers and lean into the unknown with curiosity.
• Strong Communication Skills: You’re comfortable working with people at all levels and can break complex technical items down into easy-to-understand concepts. Internally, you’re clear, concise, and comfortable collaborating across teams to get things done.
• A Tech-Savvy & Analytical Mindset: You’re tech savvy, can learn new systems quickly and are adept at prioritising your work efficiently. As a problem solver, you always try to tackle the root cause of any issue and fix that as well.

We’d feel especially lucky if you also have:

• Previous experience working in a B2B SaaS startup environment
• Previous experience using Metabase, Zendesk, Linear, JIRA, or Sendgrid
• Previous experience in Care, Hospitality, or Workforce Management industries
• Familiarity with applied usage of graphics interchange format files

Benefits

• Salary: £30,000-35,000
• Share options
• Fully remote and flexible working
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects
• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
• Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation
• And are grateful for our 94 eNPS score (most companies would call 70 excellent)

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

We’re looking for a Customer Success Lead to manage our EMEA CSMs. This role will report into the Global VP of Customer Success and is ideally based out of London, Paris, Barcelona, or Berlin.

At n8n, Customer Success is mission-critical. Our customers are builders: developers, ops teams, and innovators automating their workflows and scaling their impact through n8n. Ensuring they can implement our solution effectively and realize its full value isn’t just a nice-to-have, it’s what will keep them growing with us for years to come.

We’re in the exciting stage of building out the Customer Success function from the ground up: defining playbooks, shaping customer journeys, and creating the foundation for scalable growth.

We’re looking for someone who can lead by example - a strategic thinker with strong leadership skills who’s also eager to roll up their sleeves and build alongside the team. You’ll have the opportunity to design processes, work directly with customers, and help shape how n8n delivers value at scale.

If you thrive in an environment where ownership, creativity, and impact go hand in hand, this is your chance to help define what Customer Success means in one of the most exciting automation companies in the world.

🎯 Your main goal will be to recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers. You’ll play a key role in building the CS function from the ground up - designing the processes, playbooks, and automations that drive customer value and scale.

You’ll also represent n8n as a customer-facing leader, partnering closely with teams across Sales, Product, and Support to ensure a seamless customer journey and long-term success.

HANDS-ON BUSINESS LEADERSHIP

• Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale.
• Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1-2 quarters ahead.
• Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention.

PEOPLE MANAGEMENT

• Attracts, develops, and empower top talent to meet customer needs and deliver on team and company goals.
• Drive productivity by embedding automation and scalable practices that help CSMs focus on high-value work and measurable outcomes.
• Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression.

STAKEHOLDER PARTNERSHIP AND COMMUNICATION

• Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business.
• Serve as the voice of the customer internally - advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers.
• Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress.
• Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes.

OPERATIONAL EXCELLENCE

• Establish an operating rhythm that provides predictability for the business - ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience.
• Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar.

REQUIREMENTS

Must-haves

👥 2+ years of people management experience - hiring, developing, and retaining high-performing ICs

💼 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large enterprises

🤝 Proven ability to collaborate cross-functionally with internal and external stakeholders

💻 Tech industry experience and relevant subject-matter expertise

🎯 Bachelor’s degree+, preferably in a technical or engineering field

Nice-to-haves

🌍 Experience leading remote teams across multiple regions and/or countries

🤖 Automation curiosity: You’re familiar with AI and automation tools, bonus points if you’ve played around with n8n!

🚀 Startup or scale-up experience: Comfortable operating in fast-changing, high-growth environments

🎯 Bachelor’s degree+, preferably in a technical or engineering field

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.
• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness 🩺 –
• Europe: We provide benefits according to local country norms.*
• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning 💰 –
• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan with a 4% employer match.
• Financial security 🛡️ –
• Europe: We provide benefits according to local country norms.*
• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
• An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

* Country-specific details are provided in your contract.

“Be the person who guides our members through their greatest adventure with WiFi Tribe—help us build a global community for those who live life boldly.”

As our Tribe Support Lead (our term for "customer service"), you’ll be the person our members trust — the one who helps them step into the community, join life-changing trips, navigate challenges, and feel truly at home with WiFi Tribe. You’ll balance customer success, sales, community care, and operational excellence, all while working with a team that cares deeply about the humans behind the emails.

If you love helping people, think clearly under pressure, communicate like a pro, and thrive in a fast-moving environment where you own your outcomes — this role may be your perfect fit.

Our team is made up of A-players. We’re looking for our next A-PLAYER to join the squad – is that you?

Note from Diego, WiFi Tribe CEO:

I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.

It was never meant to be a “business”. Just a group of friends traveling the world together.

It’s been 10 wild years…

Since that first trip, we’ve brought 3,000 nomads together in 100 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

What we do changes lives.

Not a little, but a lot and in every way you can think of.

If this excites you, keep reading to see if this might be the most perfect job ever created for you.

COMPANY SNAPSHOT & MISSION

We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together.

WiFi Tribe is the curated global community for remote professionals who seek growth and long-lasting connections.

Our Mission:

We empower remote professionals and entrepreneurs to live boldly—to travel the world with like-minded friends without losing momentum on their goals or careers.

OUR CULTURE

This is who we are and how we do things at WiFi Tribe:

• MISSION-DRIVEN: The mission is our only agenda. There's no politics here.
• HUSTLERS: We do the work that gets the results. And we do a lot with a little.
• DOERS: We shorten time from idea to implementation.
• AI-SAVVY: We're all AI-savvy and use AI to boost our abilities.
• BOLD: We take risks and stand for what we believe in.
• HONEST: We do the right thing and tell the truth when no one's watching.
• FINISHERS: We finish what we started.

THE ROLE (YOUR MISSION)

You ensure that every member of WiFi Tribe feels supported, informed, understood, and excited about their journey with us, while also ensuring spots on our trips always fill up.

You’ll make joining the community feel seamless, guide members toward the right Chapters for them, help them navigate tough moments with empathy and clarity, and build the foundations for experiences they’ll remember for the rest of their lives.

At the same time, you’ll bring structure, speed, and thoughtful improvements to our Tribe Support systems — becoming the operational backbone that keeps everything running smoothly behind the scenes.

You are the person who makes the lead up to their first (or next) trip feel exciting, human, and personal.

You are the bridge between members and the team.

You are the protector of the community’s vibe and the champion of our values.

If you do your job well, members will feel seen, held, and cared for — and the entire WiFi Tribe experience will be better because of you.

WHO YOU ARE

You’re the kind of person people naturally turn to — not just because you’re reliable, but because you genuinely care. You think in solutions, not problems. You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic.

You’re equal parts strategic thinker and hands-on doer. You love systems, but also love humans. You’re the person who follows through, meets commitments, and makes everything you touch a little better than you found it.

You thrive in autonomy, learn fast, and get energy from helping others succeed. You’re resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty.

Most of all, you believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world.

RESPONSIBILITIES (WHAT YOU’LL DO)

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team.
• Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful.
• Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish.
• Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community.
• Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything.
• Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time.
• 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department.
• AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.
• Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook.
• Culture advocate. Model WiFi Tribe’s values in everything you do.

GROWTH & DEVELOPMENT OPPORTUNITIES

• Startup Exposure: Work closely with the executive team, gaining direct insights into scaling a global community and running a startup company.
• Increasing Responsibility: Possible opportunities to step into additional roles or tackle special projects aligned with your skill set.
• Ownership of Projects: Come up with ways to make big improvements and lead initiatives that showcase your abilities.

Requirements

MUST HAVES

• 2+ years working in customer success or similar field
• Experience in a sales role
• Native-level English with impeccable grammar and very strong writing skills
• Strong organisational skills
• Attention to detail
• Tech-savvy and a quick learner and early adopter of new tools and technologies
• Very comfortable with AI tools (e.g., ChatGPT, Claude)
• Proactive problem-solver who identifies needs before they arise
• Strategic doer applying critical thinking to all tasks
• Autonomous (you'll be super successful with zero management)
• High integrity
• Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

HOW TO APPLY / NEXT STEPS

1. Application Submission: Submit your application through this platform (make sure you also submit the Typeform that you will see once you've started your application). Note: we never consider email submissions.
2. Initial Screening: A few assessments and a personality test to understand how you work.
3. Video Questions: A few short video questions to learn more about your background, motivations, and personal interests.
4. Main Interviews: A deeper discussion about your technical skills, personal-task management approach, and fit with our culture.
5. Real-World Task Exercise: A short exercise simulating tasks you’d handle in this role.

We aim to wrap up the process within 3-4 weeks.

Benefits

COMPENSATION

• $25,000 – $50,000 USD per year (based on experience, track record, and whether you'll take on additional responsibilities)
• A bonus if you hit targets/KPIs and help the company achieve its goals (company wins = you win)

PERKS

• Fully Remote: Work from anywhere in the world—home office or a beachside café.
• Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network.
• Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations.
• Professional Development: We invest in our team through sponsored learning resources and conferences.
• Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.

We can't wait to meet you!

If you’ve read this far and something in your chest is saying, “This is me” — trust that feeling.

WiFi Tribe is built by people who care deeply, take bold action, and leave things better than they found them. If you’re a badass A-player ready to bring your talent, your heart, and your drive to a role that actually changes people’s lives, we’d love to meet you.

Apply now — your next great adventure starts here.

About Baserow:

Baserow is a powerful, open-source no-code data platform that empowers business users to build databases, applications and custom workflows to streamline daily operations — without technical skills. We believe in democratizing software: making data management accessible, flexible, and scalable for teams of all sizes. As part of our growth, we’re looking for a Product Specialist to help drive deep customer value, enable successful adoption, and shape Baserow’s product evolution based on customer use cases.

What you’ll do:

• Develop deep expertise in Baserow’s platform — its features, data modeling capabilities, APIs, integrations, and limitations — to become the go-to resource for both internal teams and customers.
• Work closely with prospective and existing customers to understand their business processes, challenges, and goals; translate those into concrete Baserow-based solutions.
• Design and deliver tailored demos, proof-of-concepts, and production ready solutions to help customers get value quickly and effectively.
• Provide technical guidance and best practices around data modeling, relational structure, data integrity, automation, app building and integrations.
• Act as a bridge between prospects/ customers and internal teams (Product, Engineering, Support, Documentation) — capture feedback, report patterns/trends, and surface feature requests or usability issues.
• Help craft and maintain documentation, tutorials, onboarding guides, and best-practice playbooks to support users at all levels.
• Provide first line of support for existing customers with support contract.
• Support and facilitate customer training sessions, workshops or webinars to promote product adoption and proper usage.
• Collaborate internally to influence product roadmap, packaging, and positioning, based on real customer needs and use cases.

Who you are / What we’re looking for:

• You have 2+ years of hands-on experience using Baserow or other no-/low-code / relational-database platforms such as Airtable or n8n, and are comfortable designing data structures, tables, relations, applications and workflows/automations.
• Excellent english language skills: written and verbal.
• You have prior experience in consulting, customer-success, solutions-engineering, product-specialist or similar roles — ideally supporting SaaS / no-code platforms.
• You’re technically fluent: able to understand use cases, map requirements to technical design, explain constraints, and propose solutions. Comfort with APIs, good understanding of HTTP and basic JavaScript or Python skills is a must. Basic programming/scripting skills, ideally in Python, JavaScript and SQL skills.
• Excellent communication skills: you can translate a business use case into a technical concept / database model as well as translate technical concepts into clear, non-technical language for our clients; you can listen actively and ask the right questions to uncover underlying needs.
• Strong project management, organization, and documentation skills: you can manage multiple customer engagements, follow up on action items, and deliver professional documentation and training materials.
• Customer-centric mindset: you care about helping users succeed, you take ownership of their success, and proactively seek to reduce friction, provide guidance, and enable best practices.
• Ability to write detailed bug reports with reproducible steps for the product developers to resolve.
• Self-driven, curious, and collaborative: able to work across teams (sales, product, developers, documentation) and contribute insights from customer engagements to help shape Baserow’s future.
• You will be reporting directly to the co-founder and Chief Commercial Officer.

Bonus / Nice-to-have:

• Experience working with enterprise customers or complex workflows.
• Being able to work with git / docker to set up a local instance is also useful for our self hosting clients.
• Experience creating training content: webinars, walkthroughs, tutorials, documentation.
• Fluency in additional languages (especially non-English) — French or German

Why Baserow / What we offer:

• A chance to shape and influence a fast growing start-up in the AI & no code space.
• Opportunity to work closely with users — understand their needs, help them succeed, and directly influence product development.
• A collaborative, mission-driven team that values feedback, transparency, and continuous improvement.
• Flexibility, autonomy, and ownership: you will be trusted to drive customer success and product impact.
• Remote only: you chose to work where you work and live. Preference is US or European timezone.
• Professional growth: build deep expertise in AI & no-code database solutions, customer-facing product consulting, and cross-functional collaboration.
• A competitive salary and stock options package.