Hi, thanks for reading about our Customer Support Specialist opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.
We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
The Knack team is composed of driven, collaborative, and egoless people who are better together. Our fully-remote team strives to do the right thing and to do our best for our fellow teammates, our customers, and the company overall.
We're looking for applicants that are opinionated about what matters to them, and want to join a fun, passionate, close-knit team of high-quality human beings that above all enjoy working together. Hopefully, that's you!
Please note: this is a remote contractor role based in the European time zones of UTC to UTC +2.
We are hiring for two positions -- one that is Monday - Friday and the other that is Thursday - Monday. Please indicate in the application what your availability and interest is.
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
Please check out our applicant handbook to learn more about the position and our company, including what we're looking for in the application below and throughout the hiring process, the day-to-day of someone in this role, what long-term growth can look like, etc.
We review applications in batches, so don't worry if you don't hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We're also big believers in paid trials whenever logistically possible.
Please note that we can currently only accept applications from those who are living and working in the above mentioned Time Zones of UTC, UTC +1 and UTC +2. This is a full time contractor role.
We are hiring for two positions -- one that is Monday - Friday and the other that is Thursday - Monday. Please indicate in the application what your availability and interest is.
The biggest benefit of Knack is getting to work alongside our awesome team of Knackleheads. We're a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren't that bad either, though:
👋 Hi! We're Knack 😀
We launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.
So how are we different? 🙃
You can read more about Knack and the team here.
We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We're proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.
Are you currently so excited to apply that you can barely type? ⚡Then we want to hear from you! You can apply for this position by filling out the application.
We review applications in batches, so don't worry if you don't hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We're also big believers in paid trials whenever logistically possible.
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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.