Customer Success

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).

We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here.

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.

✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.

✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.

✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.

✅ Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

To succeed in this role, you must have:

✅ A reliable laptop/desktop (no Chromebooks or Linux OS).

✅ Minimum 20 Mbps wired internet connection.

✅ Wired headset for clear communication.

✅ A quiet, distraction-free workspace.

✅ Stable power and internet connectivity.

Working Hours

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week
• 9-hour days
• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

• If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.
• If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.
• Weekend availability is required. If you're not available on weekend this may not be the right time to apply.

Ready to Make an Impact? Apply Now! 🚀

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
• If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.

👋 Hello! I’m Laura, Support Manager at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA 🎉.

Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a weekday. Our available shifts cover a Sunday through Thursday schedule, or a Tuesday through Saturday schedule. Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands. You may let us know your preferred working hours in the application.

Over the past few years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.

You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
• Developing workflow automation allowing for better team cohesion and efficacy

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work.

You Should Apply If:

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
• You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.
• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
• You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it.
• You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

You Should Not Apply If:

• You avoid getting in the weeds of solving technical problems: each member of our support team is highly technical and capable of solving deeply complex tickets
• You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit
• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area
• You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes
• Take Home Assessment - 1 week to complete
• Hiring Manager Interview - 45-60 Minutes
• Virtual Onsite - 90 Minutes

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily focus on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be plenty busy learning!

Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

About our team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 20 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

What you will do

• Act as the first line of support on product-related queries via Intercom chat, responding with empathy, clarity, and efficiency to resolve issues quickly.
• Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes.
• Perform pre-release QA checks to ensure you are uptodate.
• Own and update the knowledge base, including creating help center articles that simplify complex topics for our customers.
• Create videos and own communication on new feature releases and get our users excited about new functionalities
• Continuously refine support processes to optimize customer experiences and improve efficiency.
• Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively.

What you bring along

The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products. Here’s what we’re looking for:

• 1-4 years of customer-facing experience in technical support or similar roles in a SaaS company.
• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure), APIs and a good understanding of support tools like Zendesk/Intercom. Basic knowledge of SQL is a plus.
• Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems without hands-on coding.
• Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles.
• Driven to take full ownership of customer issues from identification to resolution, including documentation.
• Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies.

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Development Budget: €1,000 annual personal development budget.
• Workspace Budget: Remote workspace budget and access to co-working spaces.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
• Company Events: Company-wide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

Interview Process

1. 20 min intro call with Talent team
2. Take-home Task and presentation
3. 45 min interview with CS Lead
4. 1h final "Virtual on-site" where you'll meet the team and co-founders on Gather

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.

About Kota:

Kota is making insurance and retirement benefits as accessible as modern software. We do this across the Kota Platform - the world’s first fully integrated benefits platform and Kota Embed, our embedded insurance and retirement product for platforms. Our mission is to make insurance and benefits more accessible and delightful to this generation of employees.

Today, we power benefits for hundreds of companies and thousands of employees from some of the most exciting and progressive employers in Europe, like Carwow, Tines, Zoe, Remote, and many more.

Kota was started in 2022 and has raised €20m from Europe’s top technology investors, including Eurazeo, EQT Ventures, Northzone, Frontline, and angels, including Job Van Der Voort of Remote, Romain Huet, formerly of Stripe, now Open AI, and David Clarke, formerly of Workday. The companies our investors have previously backed or built include Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, Wayflyer, and more.able, Wayflyer and more.

Role overview

Unlike rigid structures in larger organisations, this role at a start-up like Kota spans multiple facets of the support journey, offering you the opportunity to have a direct impact on our customers, product, and growth. As our Customer Support Lead, you’ll play a pivotal role in shaping the support experience for both our employer and employee users. You'll start by taking ownership of our support operations in this one-person team and setting up the grounds for growth. In your daily work, you’ll combine strategic thinking with hands-on execution to build scalable operations and high-quality customer interactions.

This role sits at the intersection of multiple functions, relying on a healthy cross-teams collaboration to deliver a seamless customer experience. You’ll collaborate closely with:

• The Customer Success team, owning together the overall customer relationship and experience;
• The Benefits team, particularly on provider-related admin tasks triggered by support queries;
• The Platform Product team, supporting product configurations, reporting bugs, and relaying user feedback on both web and mobile apps.

What you will do

• Manage employer and employee support operations, ensuring prompt and effective resolution of queries across channels (email and chat).
• Configure, maintain, and continuously improve our helpdesk tools, tailoring workflows for efficiency and internal and external user experience.
• Collect, analyse, and report on support metrics, including contact rate, response speed, resolution time, and CSAT, to drive performance improvements.
• Design and refine support workflows and SOPs (some of them involving other teams) that promote efficiency, consistency, and alignment; actively incorporate automation and AI-driven solutions where appropriate.
• Oversee the creation and maintenance of self-service resources, including FAQs, video tutorials, and contextual product tooltips.
• Develop a quality assurance assessment framework to evaluate support interactions and establish a foundation for continuous improvement.
• Define support OKRs and execute performance reviews with data and strategic insight.
• Surface structured and contextualised customer feedback and identify opportunities for product enhancements.

About you

• You have experience building or scaling customer support operations, ideally in a startup or high-growth and constantly evolving environment.
• You enjoy balancing big-picture strategy with day-to-day execution, and you’re excited by the opportunity to shape a function from the ground up.
• You’re hands-on and resourceful. You don’t wait for perfect conditions to act, and you’re known for finding creative solutions with limited resources (yes, you can make omelettes without eggs!).
• You bring a strong sense of ownership and initiative; you’re comfortable making decisions and setting direction in ambiguity.
• You’re empathetic and people-centeric, always looking to improve the experience of both customers and peers. You have a sharp eye for detail and a systems thinker’s mindset, so you’re able to critically think about product and policy changes and foresee their impacts on customers’ experience.
• You’re assertive and clear in your communication (internally and externally) and know how to advocate for the customer.

Our values resonate with you

• Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers
• Integrity: We care deeply about our why and it won’t jeopardise our how
• Fearless: We exist because we decided to say no to the norm – now we do this everyday
• Raise the Bar: We push past good enough—expect more, move faster, and raise the standard
• Ownership: Ask why, do the work, get the data, solve the problem, be an owner

Kota Benefits

• Health Insurance via Kota (€1,600 toward a plan of your choice)
• Workplace Pension with matched contributions up to 5% via Kota
• WFH stipend to support your home office needs
• Generous Paid Time Off - work hard and take the time you need
• Annual company-wide offsite and dedicated team offsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

Responsibilities

• You are part of our support team and take care of the electronic data processing
• You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
• Supporting the team in executing and optimizing all processes within the customer service department

Requirements

• Excellent communication and problem-solving skills and a service-oriented approach
• Very good written and spoken English skills
• At least 1 year of experience in B2C support

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Working in a multicultural environment with people from over 20 different countries
• Flat hierarchies and a great and dedicated group of people
• 20 days of paid time off
• Online language classes: English, German, French, Spanish etc.
• Food vouchers

Allium makes blockchain data accurate, simple and fast

Blockchain data is hard, messy, and chaotic

When we started out in late 2021 our thesis was simple - blockchain data, despite it being public and free, was difficult to understand, clunky to access and troublesome to maintain. Answering a simple question like “Who are the biggest Ethereum token holders over time?” requires an engineering team to run their own RPC nodes, ingest the full history of the blockchain, clean the data, transform the data and finally summon a wizard to cast a complex SQL query.

Accessing data is hard because blockchains are optimized for Writes and not Reads

Why is it so hard? Blockchains have historically been optimized for Writes (getting data onto the blockchain) and less for Reads (getting data OUT of the blockchain). This is because optimization efforts were focused on increasing transaction throughput and building fault tolerant and scalable consensus algorithms. This neglect makes it hard to get data out efficiently and reliably at scale.

Parsing and interpreting blockchain data requires both deep domain expertise and data manipulation

To quote Tim Roughgarden, Columbia Professor, “Blockchains are (virtual) computers, not databases.”  They are Turing machines that support general computations, and anyone can write and deploy their own smart contract for their own use case. This nearly infinite number of use cases leads to the fragmentation of data schemas for different purposes. Standardizing these schemas requires deep domain expertise to turn esoteric technical outputs into clear information for specific concepts like tokens, NFTs, stablecoins and DEXs.

Allium abstracts the complexity with a simple way to query blockchain data

Allium tames the chaos by ingesting, sanitizing, and standardizing all this data. As of this post, the data we’ve archived across 100+ blockchains is in the petabytes and growing exponentially.

Google and Bloomberg had to organize the world's public financial and webpage data, Allium is on a mission to do the same for blockchain data

This is one of the rare times in history where indexing a giant public dataset is sorely needed by all - similar to what Bloomberg did for financial data and what Google organized for public webpage data. With this indexed data, we are fortunate to support trailblazers in this industry and play some role the industry’s most exciting trends:

About our customers

We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends). Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds.

As the Founding Customer Success Manager at Allium, you will own and scale our post-sales customer experience, ensuring customers maximize their success with Allium's blockchain data infrastructure. You won’t just manage accounts — you’ll craft a world-class Customer Success motion purpose-built for the next generation of Web3 companies.

This is a high-impact, strategic role that sits at the intersection of Customer Success, Product, Sales, and Engineering. You'll be responsible for onboarding high-value enterprise customers, optimizing customer health and retention, and building expansion strategies across a diverse portfolio of users — from large institutions to fast-moving digital-native teams.

You'll directly manage a $5M+ ARR book of business and play a pivotal role in growing Allium’s Customer Success team and programs from the ground up.

Responsibilities

• End-to-End Customer Journey: Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts.
• Strategic Success Planning: Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals.
• Expansion Leadership: Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts.
• Executive Alignment: Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor.
• Product Collaboration: Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth.
• Customer Health Metrics: Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts.
• Process and Playbook Development: Create frameworks, QBR templates, customer education programs, and proactive engagement models.
• Customer Advocacy: Turn successful customers into advocates through case studies, references, and participation in product advisory boards.
• Team Leadership (Future): Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.

Qualifications

• 7+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems.
• Deep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems.
• Track record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale.
• Strong operational chops: you’ve built success metrics, account plans, onboarding frameworks, and customer journey maps.
• Experience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users.
• Deep understanding of customer health modeling, risk mitigation, success planning, and executive stakeholder management.
• Success in early-stage environments, with the ability to balance structure-building with day-to-day account management.
• Ability to work cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy.
• Exceptional communication skills — comfortable operating at both the technical level and the executive boardroom level.

Bonus Points

• You've worked at an early-stage blockchain, crypto, or decentralized infrastructure company.
• Experience building community-driven success programs (e.g., superuser programs, ambassador networks, decentralized governance touchpoints).
• Prior experience in building Customer Education programs — documentation, webinars, and customer enablement initiatives.
• Exposure to open-source projects or developer ecosystems as customers.

Skills

• Strategic Customer Success Program Development
• Revenue Expansion and Renewals
• Blockchain and Web3 Infrastructure Expertise
• Executive Relationship Management
• Customer Health Scoring and Risk Management
• Product-Led Customer Advocacy
• SaaS and Infrastructure GTM Strategy

About Us

Don't take our word for it, what our customers say about us

https://www.allium.so/blog#love

What some ~cool people have to say about us:

• Mario Gabriele from The Generalist's Future 50 Startup List: https://www.allium.so/post/allium-named-awardee-of-the-generalists-inaugural-future-50-startups
• Tomasz Tungus from Theory Ventures: https://tomtunguz.com/allium/
• Bucky Moore from Kleiner Perkins: https://www.kleinerperkins.com/perspectives/allium-series-a/

Ok.. now for some tough love, here are the values we strive for at Allium:

• Pro Athlete Mindset - Consistency. Day in and day out, in pursuit of excellence. A win yesterday does not guarantee (or even imply!) a win tomorrow. I hope anyone who supports a failing sports team will feel the pain (cough Man United fans) of inconsistency
• Figure It Out & Extreme Ownership - Every day is unexplored territory. There are new engineering frameworks, new legal docs, new compliance, new sales, new regulations, and new operational procedures every single day. If you don’t know it, learn it. If you can’t learn it, find someone or a product that does it. If you can’t find someone, find someone who can find someone. It is never lack of resources, but lack of resourcefulness.
• High Agency - (One of) the highest commonality between all successful people is their responsiveness, most successful billionaire CEOs still reply to emails within minutes (within working hours). And when you reply, respond fast with effective solutions - and even better, resolutions. If you’re looking for a superpower, you can’t go wrong with responsiveness. Well of course this doesn't make sense when you're an engineer coding in flow, but in general high agency of problem solving gets one very far in life
• Leading from the Front - No one is going to listen (and adopt) your suggestion unless you lead by example. It’s one thing to say We need to do XYZ this better & it’s another thing to build an MVP and say “This is the way we should do things”. The proof of work and momentum goes a long way.
• Strong Opinions On the Future (loosely held) It is okay to be wrong, but what is not okay is not to have an idea of how a better future should be. Alliumites take pride in trying to improving everything about the company all the time.
• Sense of (allium) business smell - There are number of folks who live to eat at Allium, but the Allium smell we are talking about is that we love folks who naturally want to know why and how the work they are doing builds leverage for their teammates and also relates to the business goals

About the team

We invite people of all backgrounds (https://www.allium.so/about). We have engineers who learnt coding much later in life, who learnt coding on the side, we have engineers who are still in school and we also have engineers who went to the top schools (CMU, Stanford, UIUC, UPnn, Oxford, NUS, Cornell), all are welcome if one comes in with a curious mind and an infectious work ethic.

Administrative Benefits

Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents

Note: The sun never sets on Allium - we hire from any geographical location as long as you are willing to overlap 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET. We have people based in New York, Seattle, Singapore and Australia

All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?". Bonus points for the right pronunciation.

Join Simbe Robotics, a global leader in retail robotics technology. We transform retail operations through innovative solutions, leveraging advanced robotics and AI to optimize the customer experience. We value transparency, empathy, agility, and technical excellence.

Position Overview:

We are seeking a deeply technical, customer-centric candidate to join Simbe’s Customer Experience team as a Technical Customer Support Specialist. In this high-impact role, you will support international customers by deploying and optimizing Simbe’s robotic solutions on the ground while actively contributing to process improvement initiatives. This contract role is ideal for a technically-minded problem solver who thrives in dynamic, customer-facing environments and is passionate about delivering scalable, high-quality support solutions. This role requires strong fluency with technical troubleshooting tools, command line interfaces, basic scripting, and experience navigating structured data to support and debug complex robotic and AI workflows in dynamic, real-world environments.

Responsibilities

• Technical Customer Support (Forward-Deployed): Act as the primary technical support contact for international customers. Be hands-on and customer-facing, diagnosing and resolving issues quickly and empathetically to ensure smooth operation of Simbe’s robotic systems. Deepen client relationships by delivering excellent support. Leverage CLI tools and internal data inspection utilities to analyze robot telemetry and computer vision outputs in real time.
• Tooling, Automation & Process Improvement: Design and implement technical tools and automation, leveraging best-in-class agentic AI capabilities, to enhance customer support efficiency and scalability. Collaborate closely with internal stakeholders to identify and improve processes. Design lightweight scripts, queries, or dashboards to automate recurring issues or aggregate customer feedback across Jira and other platforms.
• Customer Onboarding & Enablement: Lead technical onboarding for new customers, providing tailored support and training to ensure successful deployments and long-term adoption of Simbe solutions.
• Cross-Functional Collaboration: Act as a technical liaison between the Customer Experience team and sales, engineering, product, and operations teams. Track and escalate complex issues efficiently with clear documentation.
• Continuous Feedback & Optimization: Actively collect customer feedback and translate it into actionable insights for internal improvements. Prioritize enhancements that drive international customer satisfaction and long-term retention.
• Reporting & Systems Management: Maintain high-quality documentation in Jira, Salesforce, and other internal tools. Report to leadership and key stakeholders regularly on technical support performance and trends. Comfortable exporting, faceting, and analyzing data sets from internal tools and ticketing systems to uncover patterns or anomalies. Perform visual inspecti

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• 4–6 years of experience in technical support or engineering roles, ideally within robotics, automation, or high-tech environments.
• Comfort reviewing visual data outputs (e.g., annotated images, computer vision overlays) to support system validation and debugging.
• Strong hands-on experience in technical troubleshooting, forward-deployed customer support, and leading edge agentic AI in a customer support application.
• Proven ability to design and implement tools and automation that drive scalability and operational efficiency.
• Deep customer empathy with the ability to balance urgency and quality in fast-paced international environments.
• Proficiency with basic command line tools (e.g., bash, ssh) and navigating logs or remote systems to diagnose issues.
• Experience faceting and manipulating structured data (e.g., using SQL, CSV tools, or internal analytics platforms) to support root cause analysis.
• Experience working with Jira, Salesforce, or equivalent systems.
• Experience with AI workflows or interest in working with emerging LLM/co-pilot-style support tooling is a plus.
• Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders.
• Experience supporting or improving BPO processes is a significant plus.
• Willingness to travel internationally to customer sites as needed.
• EU-based location strongly preferred to support our growing European footprint.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 million workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

For too long, workwear has been ordered by someone else—procurement teams or managers guessing their way through massive product lists, picking something blue at the lowest cost, without context. Yet most jobs depend on hundreds of everyday items to keep operations running—bought by people who don’t actually wear them. The result? Poor fit, wrong materials, and frustrated workers who feel ignored. Nobody’s happy, and nothing improves.

We’re changing that.

In the past 6 months, we’ve doubled our conversion rate, reached 1 million annual visitors, and gained over 1,000 new customers. With AI reshaping how people buy, we’ve started rebuilding support from the ground up—from shared inboxes and smart automations to real-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting Swedish-speaking customers, your impact goes far beyond one market. You’ll help workers across Europe order from over 200 leading workwear brands—delivering fast, personalized support that makes a difference at scale.

Now we’re hiring a Swedish-speaking, AI-fluent support professional to help scale that experience—right where it matters most: helping workers get the workwear they actually need.

Tasks

Handle real customer needs. You’ll respond to inbound support tickets—mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You’ll bring clarity, speed, and calm to every conversation.

Make support better every day. We don’t want to answer the same question twice. You’ll help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.

Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. You’ll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

Requirements

• Speak and write fluent Swedish and English. You communicate clearly, naturally, and respectfully in both.
• Use AI like second nature. You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you’re excited to use them even more.
• Work fast, think clearly, and take ownership. You figure things out, fix what’s broken, and raise your hand when something doesn’t make sense.
• Care about the work—and the worker. You want to help the people doing real jobs, and make their experience better than what they’ve come to expect.

Benefits

• Each day matters. AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we’re in it.
• Real market. Real scale. We’re not chasing trends. We’re focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values. We craft work we’re proud of. We’re online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility. Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Join us to build the marketplace where Europe’s workers buy their workwear—solving one of the last industries software hasn’t touched, until now.

Mission & Vision

Granular is a fast-growing climate tech startup paving the way towards a carbon-free grid.

We provide a SaaS portfolio management platform to electricity companies and suppliers. The platform helps solve the complex issue of hourly matching between clean energy generation and consumption, at scale. You can find out more about the 24/7 energy space in this article.

Initially founded in 2021, our team is now counting 30 people. We have clients in the US, Europe, and Asia, but our team is primarily located in western Europe. Following an oversubscribed funding round in 2023, we have plenty of runway.

This is your opportunity to work on a product that’s creating a pathway to a fully clean energy grid. Your efforts will have a direct and sizeable contribution on the climate crisis!

Remote-first

Granular Energy is a remote-first organisation and this role is 100% remote. We hire employees that live in mainland Western & Central-West Europe (e.g. France, Germany, Netherlands, Belgium, northern Spain, or mainland UK) so they can get to Paris, Brussels, Amsterdam, or London by train within an 8-hour time frame.

What’s the mission of this role?

• You’ll be joining our Commercial team to work on managing and growing relationships with our customers (energy utilities/suppliers) while ensuring smooth onboarding and ongoing success to maximise its value.
• This role is critical to customer satisfaction, product adoption, and commercial growth—ensuring we deliver an exceptional experience during a key period.

Want to read more about what’s it like working at Granular Energy? We asked Maliha Bhola, our customer success lead, to share some insights. You can read it on our blog!

Who we are looking for!

We’re looking for a proactive, analytical, thoughtful, and detail-oriented Customer Success Manager to join us. You’ll work directly with our customers—some of the UK and Europe’s leading energy suppliers and utilities—helping them onboard, navigate our platform, and get the most out of our services.

This role is ideal for someone who understands the dynamics of client-facing roles, has a technical background and is excited by the energy transition and climate tech.

Responsibilities of this role

• Own and manage new customer onboarding processes, from kickoff to full adoption
• Be the primary point of contact for existing accounts, supporting their success and satisfaction
• Advise customers on usage of the platform, data-related questions, system and process integrations
• Offer first-level support, question answering, and debugging to our users (API usage troubleshooting, identification of data format issues and misunderstanding of data structures). A sharp technical understanding of the platform and data interactions is required in that context
• Coordinate cross-functional tasks and projects with Technical Solutions, Product and Sales teams to ensure smooth project delivery and alignment
• Responsible for upselling, engagement, and/or deeper product usage
• Contribute to internal knowledge sharing and customer-facing materials (Knowledge Base articles, FAQs, onboarding docs, etc.)
• Represent the voice of the customer in internal discussions to help inform product and roadmap decisions

Essential experiences, competencies & knowledge

• A degree in science, technology, engineering, maths, physics, finance or engineering.
• First experience in B2B/Enterprise customer-facing roles, such as sales, account management, consulting, or customer success.
• Energy industry experience is preferred, but we welcome candidates from adjacent fields, including consulting and finance, who have a high degree of curiosity for the energy industry and can demonstrate strong analytical thinking and a capacity to learn quickly.
• Strong interpersonal and communication skills—you’re comfortable managing client relationships and navigating tricky conversations with clarity and empathy
• Analytical mindset, comfortable performing data analysis such as with Excel (using VLOOKUP/XLOOKUP and pivot tables) or another tool.
• Confident project manager: you can juggle multiple timelines and stakeholders without dropping the ball
• Highly organised with a good sense of prioritisation and follow-through
• Fluent English speaker

Bonus point for

• Experience in startups or remote-first teams
• Background in the energy sector, climate tech, or sustainability
• Familiarity with tools like SQL and Help Scout
• Being passionate about team best practices, culture, welfare, and productivity

What’s in it for you

• Transparent salaries based on seniority/location, see the section on the left
• Remote first: WFH, in our London office, or your local co-working space. We offer a home office set-up stipend and co-working space allowance or WFH compensation.
• Three all-hands gatherings each year: most recently in Brussels, London, Amsterdam
• Minimum 30 days holiday (plus public holidays) and a paid volunteering day
• Physical & mental health: we offer gym subsidies and access to therapy via Spill
• Equity: earn equity in a fast-growing company (BSPCE/EMI)
• Make your mark on an early-stage climate product in a high-impact space

DEI Statement

Granular Energy is dedicated to fostering diversity and nurturing talent. If you don't possess all the skills listed above but believe you have the qualities we're seeking, we encourage you to reach out. We value diverse perspectives and are committed to building an inclusive team.

We look for candidates who have a high level of demonstrated comfort with cultural competency. People of colour, people with disabilities, veterans, women, lesbian, gay, bisexual, and transgender people are encouraged to apply. All applicants will be considered without regard to race, colour, national origin, religion, sexual orientation, sex, marital or parental status, disability, gender identity or expression, age, or any other basis prohibited by law.

Our recruitment process

• 30-minute screening call with our People team
• 60-minute interview with our Commercial team
• 2-hour case study and interview with our Technical Solutions team and member of the exec team

About Reedsy

We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.

We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆

Want to hop on board and help us get to our next destination? Cool, keep reading!

Job Description

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

Person Specification

• 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques
• Entrepreneurial minded
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker
• Availability to work every other weekend

Bonus Points

• Previous experience working for a marketplace and/or in a creative industry
• Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
• A good dose of ambition, a willingness to learn, and a great sense of humor

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Reedski, our annual ski trip.

Salary range:

$25k – $45k

🏆 What’s the opportunity?

We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

🌍 You can work from (almost) anywhere in Southern or Eastern Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

🎬 A snapshot of what you will be doing here:

• Supporting our customers and partner airlines through email, live chat and phone.
• Building relationships with our customers and partners.
• Advocating for our customers and being their voice inside our organisation.
• Working closely with the Product and Airline Partnerships teams to improve the user experience.
• Contributing to the continuous development of our customer support function.

🙋🏽‍♀️We’re looking for someone who:

• Has a service mindset, is empathetic and knows how to listen.
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
• Has previous experience working in contact center environments.
• Is willing to learn and open to accepting feedback, generously giving their own in return.
• Is a team player and is comfortable building relationships with peers, customers and partners.

💫 Nice to haves:

• Experience with knowledge management.
• Experience in data analytics and reporting, to help us look into our numbers and improve processes.

❤️ We think you will love working here if:

• You value building great relationships and trust with your team and managers.
• You see working remotely successfully as a pioneering challenge which is constantly evolving.
• In everything you do, you take ownership and get a kick out of exceeding expectations.
• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.
• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.
• You see the value of giving and receiving feedback and incorporate this into everything you do.
• You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. Click here to watch a video from one of our early offsite events.
• Unlimited co-working options through our partner desana all around the world.
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.
• Permanent full-time employment through our partner Remote.com.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.
• Get to know Siena and Alex from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations.
• View cargo.one latest news from the industry.
• Read about one of our latest partnership with Avianca Cargo.

About CVEDIA

At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.

This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.

Important: This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.

What You’ll Do

As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include:

• Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
• Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
• Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
• Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
• Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
• Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.

What You’ll Need to Succeed

We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.

Technical Know-How

• Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
• Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
• Log Detective – Ability to inspect log files to identify errors and understand application behavior.
• Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
• Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
• Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Customer Engagement & Problem-Solving Skills

• Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
• Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
• Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.

What Makes This Role Exciting?

✅ Learn from the Best

You’ll receive full support and hands-on training from our experienced team during onboarding.

✅ Autonomy & Growth

You’ll have the freedom to explore your interests and develop your career in a direction that excites you.

✅ Cutting-Edge Technology

Work on innovative AI-powered video analytics and help shape the future of the industry.

✅ Long-Term Career

Join a company where employees stay for years, growing their skills and making a lasting impact.

Why Join CVEDIA?

🔹 Work remotely with a flexible schedule

🔹 Be part of an innovative, fast-growing company

🔹 Collaborate with a passionate and supportive team

🔹 Develop expertise in AI, machine learning, and video analytics

This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!

Apply today and start your journey with CVEDIA.

Hello 👋

** Please apply with english resume**

We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems with passion for customers and enjoy interacting and working with all types of customers from around the world (from small to large scale corporations), and love variety, this job has it all.

The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Matomo and InnoCraft. You will closely work with the Support team and collaborate with the Developers team.

Roles and Responsibilities 🚀

-   Passion for Customers - deliver happiness to every customer you interact with by answering their questions mostly via email.

-   Helping Customers - Provide guidance to customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.

-   Voice of Customer - in collaboration with other teams, contribute to the success of VOC by capturing data for analysis and utilise customers' feedback and insights into customer preferences, expectations and dislikes to better understand customers' needs. In collaboration with the Products team, proactively create and comment on Jira tickets and relevant GitHub issues daily to amplify customer voices and drive Matomo's product strategy development.

-   Technical Capability - debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.

-   Process and Help Guide Documentation - document and contribute to improving our internal processes and systems and customer interactions. Help improve our user & customer facing documentation and guides.

-   Matomo Continuous Learning - Become more knowledgeable about our web & mobile analytics products than anyone else.

-   Ongoing Growth Capability - Become an expert in the larger web analytics space. Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.

-   Flexibility - Available to lead occasional customer calls during the evening hours of New Zealand (for customers in Europe).

-   Ensure that Matomo and InnoCraft are delivering business value.

About InnoCraft and Matomo 📊

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

We are a fully remote and our community is worldwide with a strong core in New Zealand, Europe and Canada!

At Matomo we are committed to:

-   Innovative Work Culture: Matomo fosters a culture of innovation and continuous learning, encouraging employees to explore new ideas and technologies to stay ahead in the analytics industry.

-   Global Team: Matomo's diverse and inclusive team spans across the globe, offering a rich, multicultural work environment and the opportunity to collaborate with talented professionals from different backgrounds.

-   Flexible Work Environment: With a strong emphasis on work-life balance, Matomo provides flexible working hours and remote work options, allowing employees to achieve a healthy balance between their personal and professional lives.

Minimum qualifications 🤓

-   Must be fluent in english and french

-   At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal.

-   At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX

-   At least 2 years of work experience using Linux and web servers

-   Relevant experience of stack (SQL / ngix / php , etc)

-   Excellent technical troubleshooting skills

-   Experience working or using web analytics (eg. Matomo or Google Analytics)

About you ✨

-   Passion for customers

-   Excellent communication skills both written and verbal

-   You must have an analytical mind, a “sense of urgency” and critical thinking skills

-   Highly self-motivated

-   Highly result driven

-   Highly self directed

-   Ability to manage multiple priorities, commitments and projects

-   Great team player

Location🌎

-   100% Remote work position

-   Must be based out of France, Germany, Portugal, Romania or Italy

Working Hours:

-8am to 5pm with an hour break

-You may need to join early or late meetings based on customer needs; however, you will be able to adjust your hours accordingly

Benefits 💪

-   Remote work (save many hours on commute, and save money)

-   Co-working space paid for and/or work from home

-   Home office equipment supplied

-   Flexible hours

-   25 days of paid holidays per year plus your national public holidays

-   Sick leave

-   Health Insurance: Your Well-being, Our Priority

-   A huge “playground” to grow your skill set

-   Volunteering Day: Empower Your Impact

-   Bereavement Leave for Pets: Compassion Beyond Boundaries

-   Training Opportunities

-   Mental Health Support Services

How do we interact working remotely? 💻

Remote working works really well here in Matomo. We use Slack as our main communication channel. We also have a 15 minute team daily huddle, a team meeting once a week, and a once a month company wide “All-Hands” meeting. Also, a regular one on one catch up with the Team Leader at least once a week. And we document all internal processes and knowledge articles using Confluence.

This role requires individuals to participate in 24x7 roster.

Diversity and Inclusion 🤗

InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!

#LI-Remote

If you're passionate about technology and customer support, can back our content strategy, and execute with a minimal amount of hand holding then we'd love to have a conversation with you. We're looking for a customer support specialist that loves interacting with our customers.

The job

Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You'll own and be responsible for:

• Support and engage with KeyCDN users.
• Provide fast, accurate and personalized communication to our customers.
• Primarily focused on content, customer success, community relations, and sponsoring.
• Maintain our knowledge base to improve the accuracy of the support we provide to customers.

What skills and experience we're looking for

• Bachelor's degree or higher, ideally in information technology, communication, or marketing.
• A strong practical understanding of web technologies (e.g. HTML, WordPress, and web frameworks).
• The experience and ability to create high quality content for multiple channels.
• Native English speaking (preferably located in North America or Europe).

What we absolutely need in a candidate

• Willingness to roll up your sleeves - We have a small (but rapidly growing) operation, so this isn't a role for professional managers.
• Passion for learning new things - We hit a relatively broad base of skillsets in our work, so if you just want to focus on the one thing you do well then this may not be the position for you. Ideally you'll be able to teach us things as well.
• Value Evidence over opinion - At KeyCDN it's far less important to be right than it is to get it right.
• Genuine enthusiasm for the problems we're solving - Life is too short to do anything that you're not excited about.

Please apply by emailing us at jobs [at] keycdn [dot] com.

No recruiters or agencies.