Discover rewarding remote customer success jobs throughout Europe. From strategic management to support specialists, find roles where you can excel in helping users and solving problems. Join innovative companies offering full-time positions in areas like community support, technical assistance, live chat, and email support. 🤝🌍
Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~50 employees, working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more.
We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate, reward and empower a new generation of onchain analysts aka Wizards 🧙♀️
If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains.
Learn more about us:
We are seeking a Customer Success Lead to own our enterprise accounts, managing the post-sales journey with a focus on driving revenue through retention and upsell, delivering value for customers and fueling Dune’s growth.
As a player-coach, the Customer Success Lead will directly manage our largest enterprise accounts, while leading a small team dedicated to technical support and activation. Reporting to the VP of GTM, this role blends strategic leadership with hands-on execution to elevate Customer Success in a high-growth environment.
This is a remote role for candidates based in the US East Coast (EST) or Europe West (GMT or CEST). Applications from other time zones or locations will not be considered.
Perks and Benefits
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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are now expanding our horizons by creating a separate crypto casino site, Duel.com. While it's not guaranteed, applicants must be comfortable transitioning to this new site if required.
In many companies, Customer Support Agents are trained to repetitively solve the same problems again and again. Our approach is quite different; we’re looking for optimizers who have the capability to discover the root cause of an issue and help us come up with a solution for it.
Initial training will occur on CSGOEmpire, and you’ll be responsible for providing excellent customer service to our players via our live chat system and social media. During training, you’ll be expected to be proactive in your process and learn quickly — you’ll get all the support and guidance you need along the way!
We’re looking for some great writers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You need to be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.
We exist to provide fair, clean, and authentic gambling — we stand against fake bets, rigged games, and shady operators. Our mission hasn't always been easy, but we stand by our values.
We are not here to be generic — we're here to create the best gambling products we can and do right by our users at all times. "Good enough" performance is not good enough; everyone is expected to exceed and excel. We’re looking for obsessively passionate, based individuals who are ready to go all in and deliver quickly.
Here's what we're offering:
Introduce yourself to us as a colleague. We are looking for competent writers, so having strong English skills is a requirement. Throughout the process, it's important to be yourself, be creative, and take your time.
Full-time - permanent
On-site either Paris or London or fully remote from EMEA
As our second EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services.
Kiln is the leading enterprise-grade staking platform, enabling institutional customers to stake assets, and to whitelabel staking functionality into their offering. Our platform is API-first and enables fully automated validators, rewards, and data and commission management.
With over $11+ billion in crypto assets being programmatically staked, Kiln has a particularly strong track record on Ethereum as we run over 4.3% of the network; this includes 40,000+ validators with 0 slashing events.
The team is made up of over 85 ecosystem enthusiasts formerly at Google, Circle, Ledger, Chainalysis, and other leading technology and cryptocurrency companies.
Join Kiln and help us make the web more secure, stable, decentralized, and fair!
Please note that we are not sponsoring visas for persons without work authorization in the country they are living in. This role is specifically for permanent employees (no B2B or contractors). Thank you!
NOTE: This is a FULLY remote role, but the candidate must be in EMEA to collaborate with their team, peers, and internal customers. Please only apply if you are physically based in EMEA.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
Hostaway is seeking a skilled and motivated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our global, fully remote team members.
As a profitable and growing company, this role is necessitated by our continued growth and commitment to our Core Values.
Reporting to the Senior Security Manager, this role will:
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
Over the past few years, Slite has solidified itself as one of the key players in the knowledge base space. We are praised for our ease of use, attention to detail, and stellar customer experience.
Early in 2023, we were the first to launch Ask, our AI assistant that instantly helps you retrieve the answers you need. To further expand this success, we're planning to launch a second product very soon. One that not only helps you get the answers from your knowledge base but also from all of your team's knowledge, scattered across various tools.
In this exciting phase, Slite is seeking an exceptional individual contributor to join our team as a Customer Success Manager.
The role is fully remote within Europe, helping us stay connected and reduce our CO2 footprint.
As Customer Success Manager you are working with our customer base to help them get the most out of Slite. You have a central role in the company and own the entire post-sales lifecycle. Your day to day focus will be on onboarding, enablement, risk mitigation, renewals and expansion.
But the most exciting part, you will 100% own your role and can shape it in a way that you see fit.
The foundations for Customer Success are in place, we have positive net retention, and -we're a bit biased here- we have the best customers. This unique opportunity allows you to shape the future of Slite and have a significant impact on our product(s) and our success. It's perfect for a person who loves to build and thrives in a start-up environment.
This role is ideal for someone who is comfortable working independently as the sole Customer Success Manager in the company. While you’ll be the only CSM, you won’t be working in isolation. You’ll collaborate closely with the product team to provide customer insights and help shape features, ensuring Slite continues to evolve in line with user needs. You’ll also work cross-functionally with other team members to ensure the success and satisfaction of our customers. If you’re someone who thrives in an environment where you can take full ownership and build from the ground up, this role is for you.
Here are some of the key things we are looking for.
Bonus
COO
Senior account executive
Product growth & analytics lead
Principal content marketing manager
We put a lot of care into how we work, and build Slite to enable:
Writing long form allows us to drive thoughtful discussions around key topics. Documenting our work helps us reduce meetings and create our team's collective memory.
Our work is shared and open by default in Slite. It makes each of us more autonomous, and removes frictions that come with remote collaboration.
Working async provides us with more flexibility, and makes everyone owner of their time and work.
Still, we are humans at work. We believe in real life interactions, 1:1 video calls, ideation meetings are all crucial to building trusting, long lasting relationships.
We started Slite remotely in 2017 and never looked back.
It works thanks to our strong written culture and our regular cadence of in-person meetings, about every two to four months.
🙌 Great remote habits
Started in remote, and still going strong, we strive to be an example of great remote habits. You won't find endless stand-up and hours long meetings here. We work async and socialize in sync.
🖇 Your work set up is covered
Working from home, we take care of your chair, monitor, desk and other appliances. More of a co-working person? Pick yours! Want both? No problem.
🧘 Vacation time
We know the positive impact of good holidays in remote. All employees across the world have 35 days off, plus your local bank holidays.
🎈 We see each other 3+ times a year
Some see remote as a cold way of working. Not us. We foster strong human relationships through weekly rituals and gathering at least three times a year. Offslites allow everyone to gain ownership on what's next and build stronger human connection.
🍩 Compensation
Like any startup we'll say we offer competitive compensations. This is how we do it: we built our salary model based on location, to always be in the top 25% offers of the local tech market. Our employees should feel at ease and rewarded.
🍼 Got kids?
So does 30% of the team. We're used to it. Remote gives parents work flexibly, so they can combine great family life with ambitious work.
💆 Proper mental health support with Oliva
Everyone at Slite gets on-demand access to proper mental health support & emotional growth through Oliva. Whether you want to build resilience through a series of workshops or dive right in and start therapy, Oliva is there to help you feel and be your best self.
📚 Buy any book
Are you the type of person who's always learning? We'll give you a card to expense all the books you need. Enjoy!
Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.
The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.
The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.
Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.
The salary range for this position is $85,000-$120,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
*We are open to candidates in the UK, Australia and all of Europe
In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible.
The experiences of our product are mirrored by the teams that support them. By providing best in class support for potential members and current members we are able to communicate our values through the voice of our team. The community support team is expected to provide unparalleled product and service information, assistance, and communication. We are looking for people who can empathize with our members and be patient and understanding of the issues they are facing. Each communication with a member should feel as personal as a message with a friend or family member. Taking the time to understand the reasoning for someone’s outreach helps us to better assist and resolve in a more effective way.
This role requires scheduling with other team members for alternating weekend/holiday coverage in order to ensure our members receive support in a timely manner.
This is a fully remote position.
At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
StarTree is seeking an experienced Technical Support Engineer located in Europe, who craves a challenge and feels energized to roll up their sleeves and help realize StarTree's potential and solve big problems.
Technical Support Engineers work at the intersection of StarTree’s engineering, sales, and customer success teams and drive customer success by helping identify and resolve critical issues in their production and pre-production environments.
In this role, you’ll interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Pinot and the broader StarTree Platform. You will be hands-on in fixing issues seen by StarTree customers. This may include contributing fixes back to the open-source community. You’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.
StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!
We operate multiple SaaS platforms in the B2B Lead Generation space, with team members located throughout North America and Europe.
We're looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.
The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred - you don’t need to know how to read or write code - but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.
This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.
Our tool, Dradis Framework, is used by 1,000s of hacking experts in over 40 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.
We're small, self-funded, profitable, and have been in business for years.
The Success team at Security Roots works closely with our users to ensure they're getting the most out of their Dradis subscriptions. This starts with driving a successful onboarding and continues through to renewals, expansions, and quarterly check-ins to share updates and gather feedback.
You'll be a trusted and key member of our team, and this is (some of) what you'll end up doing on a day-to-day basis:
This is a full-time position for the right candidate, and it has an immediate start date. Work 100% remotely on a flexible schedule where reasonable overlap is expected with both EU and, importantly, US business hours.
We're looking to hire our 10th full-time employee, an organised and caring success manager.
In this role, you will learn a ton and be part of a small, global, and user-centered company. You'll have the opportunity to make a difference in the lives of 1,000s of ethical hackers. Plus, as a small team, you will have a lot of choices about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.
Our founder, Daniel, presenting at the BlackHat conference.
Ideally, you've held a remote position before, or you've held a similar position of responsibility in a traditional organization but now are looking to improve your work-life balance.
You are a well-rounded individual, work is not everything in life, you may have a family and social life. You work hard when it's work time and are able to switch off when it isn't.
You're comfortable communicating with others verbally and in writing. Our team is spread across the world, and so are our users.
You prefer not to be pigeon-holed in a single area and enjoy working on multiple aspects of the client success journey. Our 100% user focused approach resonates with you.
You are organized, like to be on top of your responsibilities and don't let things slip through the cracks. You're able to manage your time effectively and prioritize tasks. You will be sure to slip the word "cylon" somewhere in your application.
You take initiative and ownership to see things through to completion. You are able to manage yourself and don't need heavy direction to get things done.
You like to continuously hone your skills, share your knowledge, propose new ideas, and create solutions for a variety of problems.
If you're curious about IT Security, and the ethical hacking world, come and join us. You'll work with some of the best InfoSec teams in the world.
IMPORTANT: please make sure you read the main careers page at least once before continuing.
Our software and services aim to provide a seamless experience, but when things don’t go as planned, our customers rely on us for help. Happiness Engineers are the frontline heroes ensuring we deliver the best experience for our users. Their role is crucial because they interact with our customers the most and make the biggest impression in their time of need.
Whether your background is in technical support, customer success, engineer or you’re someone who cares deeply about creating a world-class customer experience, we want to hear from you. Interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work ( https://happinessengineer.blog/).
While the above skills are essential, an ideal candidate would also possess the following:
If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment where growth is the name of the game, we want you on our team!
Salary range: $40,000-$75,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency.
This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.
We’re a distributed company with more than 1900 Automatticians in 96 countries speaking 120+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission: We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.
We believe in Open Source, and the vast majority of our work is available under the GPL.
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.
Enode is looking for an CSM/Implementation Consultant to join our Strategic Accounts team. You will work closely with our customers and help them build cutting-edge energy management applications that save the end-user money and help balance the grid.
Enode works with a range of customers from many of the largest energy retailers in the world to leading energy management start-ups and scale-ups. As a Strategic CSM you will be responsible for:
To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use digital consumer products and software to help the transition to a net zero energy system. We’re looking for someone who has:
As a startup, we want to attract the best candidates with the highest potential for growth and impact. If we think you’re a fit, note the seniority and responsibilities for this role can be tailored based on your experience.
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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
June is the next-gen analytics for B2B SaaS companies. We provide everything a B2B SaaS needs, from enrichment, to account-level analytics, and deep CRM integrations.
Analytics products are normally technical and intimidating, we're building an experience that is simple and approachable.
If you want to give the product a try you can sign up from here and see our demo account
This is a glimpse into how we build products, and here are our engineering principles, and how we work overall. We move fast and take initiative. So will you.
Your primary responsibility is to ensure our customers realize the value from the investment they have made in June. In order to accomplish this, you will work to ensure that our product and its capabilities are used correctly. Effectively, you’ll need to become a customer's trusted advisor. You will partner closely with Sales and Support to make sure that the whole customer journey is positive. You will also amplify the voices of the customers by driving continuous feedback into our Product team.
What you’ll do:
👋 Hello, we are itrinity, a rapidly expanding SaaS portfolio operator based in ****Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We’ve been profitable since day 1 and growing over 30% in EBITDA (YoY) for the last 5 years.
Our team is comprised of more than 60 highly-skilled professionals dedicated to building our SaaS products every day. At itrinity, everyone has the opportunity to take part in our innovative portfolio ESOP (Employee Stock Ownership Program), ensuring that we all grow in tandem with the company!
We are proud to serve more than 6,750,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.
💡 If you prefer a full-length version, check out: About us (our story).
You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.
We're looking for a tech-savvy person who will be happy to help our customers with their questions regarding our SEO tools, email verification and warming up tools, and uptime monitoring via chat and email support. Good communication skills, patience, and flexibility are necessary.
We’ve been growing over 30% EBITDA YoY for more than 5 years already. We are eager to make our products even more profitable, as well as to acquire new products. We are a mature and stable company and we are looking for a long-term partnership. Would you like to grow with us and enjoy success together? Join our team!
UptimeRobot - Global market leader in uptime monitoring
Mangools - SEO tools for busy people
EmailListVerify
WarmUpInbox
There are countless reasons to choose us as your next work adventure. However, these reasons might be quite different than the ones you are used to seeing. We like to embrace these differences.
So, what do you think? Are you interested?
⭐ You can also read our Company playbook to better understand our “culture”, how we communicate, cooperate, and deliver results.
🗣 Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
We know how important it is for retailers to be efficient and this is why we built an end-to-end automation platform to manage inventory and operations from one single place. Our cloud-based technology allows marketplaces of any size to scale by letting us handle the complexity of the business so that they can focus on growing their business.
We’re a rapidly growing team that brings together people from all over the globe taking collaboration to another new level. We encourage our people to go above & beyond and shoot for the stars and we welcome explorers, curious and disruptive people.
Onport is looking for a Technical Support Specialist who will be responsible for supporting our customer base from a product knowledge and technical standpoint through our Support System, post launch as well as throughout their onboarding journey with Onport.
You are expected to reply to client queries in our support system, identify the underlying issue and fixing it to the best of your abilities, documenting troubleshooting workflows, or conveying the message to the development team.
You will also be responsible for writing technical documentation on Onport’s technical features (API and webhooks) so that clients know how to use them without the need to rely on support.
Bonus points:
