Newsletter
Don't miss out on new remote work opportunities. Subscribe to our weekly newsletter.
Discover rewarding remote customer success jobs throughout Europe. From strategic management to support specialists, find roles where you can excel in helping users and solving problems. Join innovative companies offering full-time positions in areas like community support, technical assistance, live chat, and email support. 🤝🌍
Granular is a fast-growing climate tech startup paving the way towards a carbon-free grid.
We provide a SaaS portfolio management platform to electricity companies and suppliers. The platform helps solve the complex issue of hourly matching between clean energy generation and consumption, at scale. You can find out more about the 24/7 energy space in this article.
Initially founded in 2021, our team is now counting 30 people. We have clients in the US, Europe, and Asia, but our team is primarily located in western Europe. Following an oversubscribed funding round in 2023, we have plenty of runway.
This is your opportunity to work on a product that’s creating a pathway to a fully clean energy grid. Your efforts will have a direct and sizeable contribution on the climate crisis!
Granular Energy is a remote-first organisation and this role is 100% remote. We hire employees that live in mainland Western & Central-West Europe (e.g. France, Germany, Netherlands, Belgium, northern Spain, or mainland UK) so they can get to Paris, Brussels, Amsterdam, or London by train within an 8-hour time frame.
Want to read more about what’s it like working at Granular Energy? We asked Maliha Bhola, our customer success lead, to share some insights. You can read it on our blog!
We’re looking for a proactive, analytical, thoughtful, and detail-oriented Customer Success Manager to join us. You’ll work directly with our customers—some of the UK and Europe’s leading energy suppliers and utilities—helping them onboard, navigate our platform, and get the most out of our services.
This role is ideal for someone who understands the dynamics of client-facing roles, has a technical background and is excited by the energy transition and climate tech.
Bonus point for
Granular Energy is dedicated to fostering diversity and nurturing talent. If you don't possess all the skills listed above but believe you have the qualities we're seeking, we encourage you to reach out. We value diverse perspectives and are committed to building an inclusive team.
We look for candidates who have a high level of demonstrated comfort with cultural competency. People of colour, people with disabilities, veterans, women, lesbian, gay, bisexual, and transgender people are encouraged to apply. All applicants will be considered without regard to race, colour, national origin, religion, sexual orientation, sex, marital or parental status, disability, gender identity or expression, age, or any other basis prohibited by law.
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆
Want to hop on board and help us get to our next destination? Cool, keep reading!
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
Person Specification
Bonus Points
Salary range:
$25k – $45k
We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.
This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.
🌍 You can work from (almost) anywhere in Southern or Eastern Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.
We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!
💫 Nice to haves:
🤔 What is so exciting about working in the air cargo industry?
Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!
📚 Curious to know more?
At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.
This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.
Important: This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.
As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include:
We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.
✅ Learn from the Best
You’ll receive full support and hands-on training from our experienced team during onboarding.
✅ Autonomy & Growth
You’ll have the freedom to explore your interests and develop your career in a direction that excites you.
✅ Cutting-Edge Technology
Work on innovative AI-powered video analytics and help shape the future of the industry.
✅ Long-Term Career
Join a company where employees stay for years, growing their skills and making a lasting impact.
🔹 Work remotely with a flexible schedule
🔹 Be part of an innovative, fast-growing company
🔹 Collaborate with a passionate and supportive team
🔹 Develop expertise in AI, machine learning, and video analytics
This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!
Apply today and start your journey with CVEDIA.
Hello 👋
** Please apply with english resume**
We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems with passion for customers and enjoy interacting and working with all types of customers from around the world (from small to large scale corporations), and love variety, this job has it all.
The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Matomo and InnoCraft. You will closely work with the Support team and collaborate with the Developers team.
- Passion for Customers - deliver happiness to every customer you interact with by answering their questions mostly via email.
- Helping Customers - Provide guidance to customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.
- Voice of Customer - in collaboration with other teams, contribute to the success of VOC by capturing data for analysis and utilise customers' feedback and insights into customer preferences, expectations and dislikes to better understand customers' needs. In collaboration with the Products team, proactively create and comment on Jira tickets and relevant GitHub issues daily to amplify customer voices and drive Matomo's product strategy development.
- Technical Capability - debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.
- Process and Help Guide Documentation - document and contribute to improving our internal processes and systems and customer interactions. Help improve our user & customer facing documentation and guides.
- Matomo Continuous Learning - Become more knowledgeable about our web & mobile analytics products than anyone else.
- Ongoing Growth Capability - Become an expert in the larger web analytics space. Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.
- Flexibility - Available to lead occasional customer calls during the evening hours of New Zealand (for customers in Europe).
- Ensure that Matomo and InnoCraft are delivering business value.
At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.
We are a fully remote and our community is worldwide with a strong core in New Zealand, Europe and Canada!
- Innovative Work Culture: Matomo fosters a culture of innovation and continuous learning, encouraging employees to explore new ideas and technologies to stay ahead in the analytics industry.
- Global Team: Matomo's diverse and inclusive team spans across the globe, offering a rich, multicultural work environment and the opportunity to collaborate with talented professionals from different backgrounds.
- Flexible Work Environment: With a strong emphasis on work-life balance, Matomo provides flexible working hours and remote work options, allowing employees to achieve a healthy balance between their personal and professional lives.
- Must be fluent in english and french
- At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal.
- At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX
- At least 2 years of work experience using Linux and web servers
- Relevant experience of stack (SQL / ngix / php , etc)
- Excellent technical troubleshooting skills
- Experience working or using web analytics (eg. Matomo or Google Analytics)
- Passion for customers
- Excellent communication skills both written and verbal
- You must have an analytical mind, a “sense of urgency” and critical thinking skills
- Highly self-motivated
- Highly result driven
- Highly self directed
- Ability to manage multiple priorities, commitments and projects
- Great team player
- 100% Remote work position
- Must be based out of France, Germany, Portugal, Romania or Italy
-8am to 5pm with an hour break
-You may need to join early or late meetings based on customer needs; however, you will be able to adjust your hours accordingly
- Remote work (save many hours on commute, and save money)
- Co-working space paid for and/or work from home
- Home office equipment supplied
- Flexible hours
- 25 days of paid holidays per year plus your national public holidays
- Sick leave
- Health Insurance: Your Well-being, Our Priority
- A huge “playground” to grow your skill set
- Volunteering Day: Empower Your Impact
- Bereavement Leave for Pets: Compassion Beyond Boundaries
- Training Opportunities
- Mental Health Support Services
How do we interact working remotely? 💻
Remote working works really well here in Matomo. We use Slack as our main communication channel. We also have a 15 minute team daily huddle, a team meeting once a week, and a once a month company wide “All-Hands” meeting. Also, a regular one on one catch up with the Team Leader at least once a week. And we document all internal processes and knowledge articles using Confluence.
This role requires individuals to participate in 24x7 roster.
Diversity and Inclusion 🤗
InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!
Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!
#LI-Remote
At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
As a Customer Support Content Specialist, your job is to make support content clear, discoverable, and genuinely helpful. You'll be responsible for creating and maintaining high-quality knowledge base articles, internal support documentation, and agent macros that reduce ticket volume and improve customer experience.
This is a cross-functional role where you'll collaborate closely with product, customer support, and success teams to ensure customers always have the right information, whether they’re troubleshooting a bug, learning a new feature, or reaching out for help.
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: [email protected]
If you're passionate about technology and customer support, can back our content strategy, and execute with a minimal amount of hand holding then we'd love to have a conversation with you. We're looking for a customer support specialist that loves interacting with our customers.
Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.
You'll own and be responsible for:
Please apply by emailing us at jobs [at] keycdn [dot] com
.
No recruiters or agencies.