Customer Success

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ About the role

To continue our growth, we are looking for an Product Onboarding Specialist, to join our Onboarding team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Italian.
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

⭐ What makes you a great fit?

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software
• You have Native/Near native level of English and Italian.
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organization skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment
• Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?*

🌎 The freedom to work from home.

💰Salary in EUR!

💟 Great culture & working environment with an international team of over 60 different nationalities.

🎉 Travel to our biyearly team-building events in Barcelona at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

*Benefits offered may differ based on the type of contract that is issued*

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

Join Our Team as a Customer Success Manager at ScriptRunner!

Are you passionate about helping customers achieve success and drive growth? Do you have a knack for building strong relationships and a talent for strategic problem-solving? If so, ScriptRunner is looking for you to join our dynamic team as a Customer Success Manager!

About the Role:

As a Customer Success Manager at ScriptRunner, you’ll play a pivotal role in ensuring our customers not only use but love our products. You'll leverage your expertise in ScriptRunner to engage with a diverse portfolio of growth clients, providing hands-on, consultative services that drive customer satisfaction and retention. Your mission will be to reduce churn, identify growth opportunities, and enhance the overall health of our customer relationships.

What You'll Do:

Be a Trusted Advisor: Work closely with a defined set of key growth clients to understand their needs and challenges, providing strategic guidance and tailored recommendations.

Drive Customer Success: Use both quantitative and qualitative research techniques to enhance the customer experience and inform product roadmaps.

Engage and Empower: Proactively contact clients at critical times to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.

Public Representation: Participate in marketing initiatives, create engaging content, host webinars, and attend events to represent ScriptRunner.

Community Growth: Support and grow our community of product users by providing timely and effective support and promoting community resources.

Influence Product Development: Gather and relay customer feedback to internal teams to help shape our product roadmap and services.

What We're Looking For:

Essential Skills and Experience:

- Strong organisational, prioritisation, and interpersonal skills.

- Innovative and creative thinking abilities.

- Proven ability to engage with senior stakeholders and end-users.

- Excellent consultative skills and a strategic mindset.

- Empathetic and customer-centric with strong relational intelligence.

- Exceptional communication skills and collaborative spirit.

- Willingness to learn and adapt in a dynamic environment.

Desirable Skills:

- Experience with ScriptRunner and the Atlassian ecosystem.

- Coding or technical skills, or a keen willingness to learn.

- Background in Customer Success, Account Management, or Project Management.

- Experience working with technology platforms.

Why Join Us?

At ScriptRunner, you'll be part of a forward-thinking team that values innovation and customer success. You'll have the opportunity to work in a collaborative environment, influence product development, and make a meaningful impact on our customers' journey.

Ready to take your career to the next level? Apply now and become a key player in our mission to deliver exceptional customer experiences!

For more information and to apply, visit our careers page at [link to careers page]. We can't wait to meet you!

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates

What Sets You Up for Success:

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• Compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com  

Company Awards to Check Out!

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice(2024)
• Deloitte Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access provided to professional Therapy and Coaching
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome - A Culture of Inclusion  

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

400M+ downloads. 75M+ monthly users. A decade of building – and we’re still accelerating.

Flo is the world’s #1 health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.

With 6M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.

The job

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!

We have two different schedules within our Support Team. In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 12 hours (including 1 hour for a break).

We are looking for an independent contractor (EU time zone) for a freelance contract.

Your Experience

Must have:

• Excellent command of English is a must,
• Strong communication and problem-solving skills,
• Patience and an ability to handle stress,
• Love of modern technologies.

Nice to have:

• Knowledge of one more foreign language will be a plus.

What you'll be doing

You'll be responsible for:

• Responding to user requests about the app usage in a timely and accurate way via email,
• Escalating issues to the engineering team,
• Identifying and analyzing user needs to provide insights to the product team,
• Contributing to the projects that would help to improve our current Support processes.

Your targets will be:

• Achieving and maintaining high answering speed and support quality results.

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.

You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.

What you'll get

We support impact with meaningful reward. Here’s what that looks like:

• Competitive salary and annual reviews
• Opportunity to participate in Flo’s performance incentive scheme
• Paid holiday, sick leave, and female health leave
• Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
• Accelerated professional growth through world-changing work and learning support
• Flexible office + home working, up to 2 months a year working abroad
• 5-week fully paid sabbatical at 5-year Floversary
• Flo Premium for friends & family, plus more health, pension and wellbeing perks

Diversity, equity and inclusion

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.

Join Secfix to shape the future of compliance automation in Europe.

About Secfix

At Secfix, we’re building something ambitious: a powerful platform that makes security compliance fast and stress-free for growing companies in Europe. We’ve already helped dozens of startups and scaleups in the DACH region get audit-ready in record time — and we’re just getting started.

We’re backed by top VCs (Octopus Ventures, Commerzbank’s Neosfer) and founders from unicorns like Signavio. The market is massive ($97B+), and we’re leading the way with a smart, lean team of 19 (and growing).

About You

To scale that impact, we’re looking for a smart, thoughtful Customer Success Manager to help guide our customers through their compliance journey — from first onboarding call to renewal and beyond.

This role isn’t just about replying to emails and check-ins. It’s about being a trusted advisor to our customers, helping them navigate complex compliance processes, and finding new ways to add value. You’ll collaborate with sales, product, engineering and marketing, bring your ideas to the table, and play a central role in how our customers experience Secfix.

We’re looking for someone resourceful, a quick learner, and energized by helping customers succeed. You’re a people person and a problem-solver. You’re not scared of tech. You can have tough conversations with customers and still leave them smiling. And you know that success in a startup isn’t about checking boxes — it’s about getting things done.

If you’re looking for a role where you can make a real difference, be deeply involved in shaping how things work, and grow fast alongside a supportive team — we’d love to meet you.

What You’ll Do

As a CSM at Secfix, you’ll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready.

• Own the customer journey from onboarding through adoption to renewal and upsell.
• Proactively identify opportunities and gaps — from customer health trends to process inefficiencies — and take initiative to address them.
• Become an expert in compliance (ISO 27001, GDPR, etc.). No worries — we’ll teach you everything.
• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value.
• Be a voice of the customer inside the company, driving product and process improvements.
• Create helpful resources: onboarding flows, knowledge base articles, quick videos, internal tooling ideas.
• Work directly with CS Lead to align on strategy, scale our processes, and improve how we support and retain customers.

Experience that you will bring

Must-Haves:

• 🇩🇪 German (C2) and 🇬🇧 English (fluent).
• 1–3 years of professional experience in a customer-facing role — such as Customer Success, Account Management, Sales, or Business Development — ideally at a VC-backed startup or scale-up, VC firm, or a top-tier consulting or investment banking firm.
• A track record of taking ownership and delivering results independently.
• Excellent communication skills.
• Comfortable talking through basic technical concepts with a technical audience.
• Organized and proactive — you plan ahead and follow through.
• Energetic and engaged with remote culture.

Nice-to-Haves:

• Experience in compliance, cybersecurity, or SaaS.
• Experience with account management communication, including upsells, renewals.
• Startup experience (bonus if you’ve seen growth from Seed to Series A/B).

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
• Development Budget: €1,000 annual personal development budget.
• Home office Budget: Home office budget and access to co-working spaces.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process

1. Intro Chat (20–30 min) – Get to know us and share your story
2. Take-Home Challenge – Show us how you think
3. Challenge Interview (1 hr) – Discuss your challenge and role expectations with our CS Lead
4. Virtual Onsite (1 hr) – Meet the team + co-founders in our Gather virtual office

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. You can learn more about Life at Secfix here.

About The Flex

The Flex is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

Position Overview

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities

• Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.
• Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
• Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
• Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
• Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.
• Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
• Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
• The Flex Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

Requirements

• Proven experience in customer service, hospitality, or a similar role.
• Exceptional verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving skills with a calm and positive demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
• Flexibility to work shifts, weekends, and holidays as required.
• Passion for delivering exceptional guest experiences.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-evolving company.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on The Flex properties for personal use.

#LI-Remote

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 1 year of experience in client support;
• Intermediate+ English level;
• Fluent in Ukrainian or Russian;
• Familiarity with back-office systems, especially within gaming companies (a significant advantage);
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);
• Proficient in using Jira, Jira Service Management, and Zendesk;
• Strong multitasking and dynamic prioritization skills;
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;
• Experience with monitoring and alerting tools.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.

Who are we

At Lokalise, we make it easy and profitable for businesses to expand into new markets. Founded in 2017, our AI-powered translation and localization platform automates workflows, integrates with over 60 tools, and helps product teams launch multilingual products 10x faster and at 80% lower cost. Trusted by thousands of businesses across over 100 countries, Lokalise is empowering more than 25 million people worldwide to use diverse services in their native languages. Backed by a customer-loved support team, our platform seamlessly fits into your design and development processes, helping you scale effortlessly.

Location

While our company operates exclusively on a remote basis, you must reside and have the legal right to work in one of the following countries: the United Kingdom, Latvia, Spain, Germany, Denmark, Poland, Portugal, or Ireland.

This is a full-time, remote position. We do not offer B2B or contractor arrangements.

* Please note: This is a pipeline role as we're proactively building a strong talent bench for future openings. While we don’t have an exact start date yet, we expect roles in this area to open over the coming weeks or months. If you apply, our team will review your profile and be in touch once there’s a potential match and a confirmed opening.

About

We are looking for a Customer Success Manager to reduce time-to-value for our customers, increase product adoption, and discover upsell opportunities. The Customer Success team is responsible for building relationships with and driving long-term value realization for Lokalise’s Enterprise/Pro TMS and Lokalise Messages customers.

You Will

• Own the onboarding process for new customers, ensuring a smooth transition and value realisation within the first 1–3 months.
• Manage a portfolio of 50-200+ accounts with a mixed enterprise and mid-market portfolio, leveraging automation and data to scale personalised support while maintaining high customer satisfaction.
• Understand your customers’ organisations, localisation workflows, and business goals—positioning Lokalise as a strategic partner in achieving those outcomes.
• Drive adoption through customer education, onboarding new teams, and showcasing new features, while acting as a trusted technical advisor.
• Identify and mitigate churn risks proactively by analysing product usage data, while also uncovering and executing on upsell opportunities.
• Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a cohesive customer experience.
• Develop and maintain customer success plans that align Lokalise’s capabilities with your customers’ localisation-related pain points and international growth ambitions.
• Champion the voice of the customer internally, sharing feedback and trends to help shape product development and enhance the customer experience.

You Must Have

• 2+ years of experience in Customer Success or a similar customer-facing role, preferably in a SaaS environment.
• Demonstrated success managing a portfolio of 70–200+ accounts.
• Prior experience in the localisation industry or working with localisation tools and workflows.
• Strong verbal and written communication skills in English.
• Ability to translate technical concepts into business value for diverse audiences.
• Comfort with data analysis to inform customer strategies and prioritise actions.
• Familiarity with customer success tools and metrics to manage retention and adoption at scale.
• Proven ability to work independently while thriving in a collaborative, cross-functional team environment.

It’s a Plus If You Have

• Experience with technical SaaS products and the ability to explain them clearly.
• A background in sales with a strong record of growth and customer expansion.
• Fluency in an additional language, such as Spanish, French, or German.
• Proficiency in data tools such as Metabase or similar BI platforms.
• Strong organisational and prioritisation skills in a fast-paced, evolving environment.

Our Benefits

• Competitive salary and employee stock options plan
• Fully remote and flexible working hours
• Co-working budget
• Flexible vacation policy
• Equipment budget to set up your home office
• Learning & Development program
• Health insurance
• Wellness benefits
• Great startup atmosphere, team spirit, and team events

We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).

We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here.

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.

✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.

✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.

✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.

✅ Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

To succeed in this role, you must have:

✅ A reliable laptop/desktop (no Chromebooks or Linux OS).

✅ Minimum 20 Mbps wired internet connection.

✅ Wired headset for clear communication.

✅ A quiet, distraction-free workspace.

✅ Stable power and internet connectivity.

Working Hours

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week
• 9-hour days
• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

• If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.
• If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.
• Weekend availability is required. If you're not available on weekend this may not be the right time to apply.

Ready to Make an Impact? Apply Now! 🚀

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
• If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.

👋 Hello! I’m Laura, Support Manager at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA 🎉.

Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a weekday. Our available shifts cover a Sunday through Thursday schedule, or a Tuesday through Saturday schedule. Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands. You may let us know your preferred working hours in the application.

Over the past few years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.

You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
• Developing workflow automation allowing for better team cohesion and efficacy

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work.

You Should Apply If:

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
• You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.
• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
• You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it.
• You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

You Should Not Apply If:

• You avoid getting in the weeds of solving technical problems: each member of our support team is highly technical and capable of solving deeply complex tickets
• You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit
• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area
• You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes
• Take Home Assessment - 1 week to complete
• Hiring Manager Interview - 45-60 Minutes
• Virtual Onsite - 90 Minutes

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily focus on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be plenty busy learning!

Benefits

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

About our team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 20 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

What you will do

• Act as the first line of support on product-related queries via Intercom chat, responding with empathy, clarity, and efficiency to resolve issues quickly.
• Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes.
• Perform pre-release QA checks to ensure you are uptodate.
• Own and update the knowledge base, including creating help center articles that simplify complex topics for our customers.
• Create videos and own communication on new feature releases and get our users excited about new functionalities
• Continuously refine support processes to optimize customer experiences and improve efficiency.
• Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively.

What you bring along

The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products. Here’s what we’re looking for:

• 1-4 years of customer-facing experience in technical support or similar roles in a SaaS company.
• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure), APIs and a good understanding of support tools like Zendesk/Intercom. Basic knowledge of SQL is a plus.
• Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems without hands-on coding.
• Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles.
• Driven to take full ownership of customer issues from identification to resolution, including documentation.
• Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies.

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Development Budget: €1,000 annual personal development budget.
• Workspace Budget: Remote workspace budget and access to co-working spaces.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
• Company Events: Company-wide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

Interview Process

1. 20 min intro call with Talent team
2. Take-home Task and presentation
3. 45 min interview with CS Lead
4. 1h final "Virtual on-site" where you'll meet the team and co-founders on Gather

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.

About Kota:

Kota is making insurance and retirement benefits as accessible as modern software. We do this across the Kota Platform - the world’s first fully integrated benefits platform and Kota Embed, our embedded insurance and retirement product for platforms. Our mission is to make insurance and benefits more accessible and delightful to this generation of employees.

Today, we power benefits for hundreds of companies and thousands of employees from some of the most exciting and progressive employers in Europe, like Carwow, Tines, Zoe, Remote, and many more.

Kota was started in 2022 and has raised €20m from Europe’s top technology investors, including Eurazeo, EQT Ventures, Northzone, Frontline, and angels, including Job Van Der Voort of Remote, Romain Huet, formerly of Stripe, now Open AI, and David Clarke, formerly of Workday. The companies our investors have previously backed or built include Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, Wayflyer, and more.able, Wayflyer and more.

Role overview

Unlike rigid structures in larger organisations, this role at a start-up like Kota spans multiple facets of the support journey, offering you the opportunity to have a direct impact on our customers, product, and growth. As our Customer Support Lead, you’ll play a pivotal role in shaping the support experience for both our employer and employee users. You'll start by taking ownership of our support operations in this one-person team and setting up the grounds for growth. In your daily work, you’ll combine strategic thinking with hands-on execution to build scalable operations and high-quality customer interactions.

This role sits at the intersection of multiple functions, relying on a healthy cross-teams collaboration to deliver a seamless customer experience. You’ll collaborate closely with:

• The Customer Success team, owning together the overall customer relationship and experience;
• The Benefits team, particularly on provider-related admin tasks triggered by support queries;
• The Platform Product team, supporting product configurations, reporting bugs, and relaying user feedback on both web and mobile apps.

What you will do

• Manage employer and employee support operations, ensuring prompt and effective resolution of queries across channels (email and chat).
• Configure, maintain, and continuously improve our helpdesk tools, tailoring workflows for efficiency and internal and external user experience.
• Collect, analyse, and report on support metrics, including contact rate, response speed, resolution time, and CSAT, to drive performance improvements.
• Design and refine support workflows and SOPs (some of them involving other teams) that promote efficiency, consistency, and alignment; actively incorporate automation and AI-driven solutions where appropriate.
• Oversee the creation and maintenance of self-service resources, including FAQs, video tutorials, and contextual product tooltips.
• Develop a quality assurance assessment framework to evaluate support interactions and establish a foundation for continuous improvement.
• Define support OKRs and execute performance reviews with data and strategic insight.
• Surface structured and contextualised customer feedback and identify opportunities for product enhancements.

About you

• You have experience building or scaling customer support operations, ideally in a startup or high-growth and constantly evolving environment.
• You enjoy balancing big-picture strategy with day-to-day execution, and you’re excited by the opportunity to shape a function from the ground up.
• You’re hands-on and resourceful. You don’t wait for perfect conditions to act, and you’re known for finding creative solutions with limited resources (yes, you can make omelettes without eggs!).
• You bring a strong sense of ownership and initiative; you’re comfortable making decisions and setting direction in ambiguity.
• You’re empathetic and people-centeric, always looking to improve the experience of both customers and peers. You have a sharp eye for detail and a systems thinker’s mindset, so you’re able to critically think about product and policy changes and foresee their impacts on customers’ experience.
• You’re assertive and clear in your communication (internally and externally) and know how to advocate for the customer.

Our values resonate with you

• Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers
• Integrity: We care deeply about our why and it won’t jeopardise our how
• Fearless: We exist because we decided to say no to the norm – now we do this everyday
• Raise the Bar: We push past good enough—expect more, move faster, and raise the standard
• Ownership: Ask why, do the work, get the data, solve the problem, be an owner

Kota Benefits

• Health Insurance via Kota (€1,600 toward a plan of your choice)
• Workplace Pension with matched contributions up to 5% via Kota
• WFH stipend to support your home office needs
• Generous Paid Time Off - work hard and take the time you need
• Annual company-wide offsite and dedicated team offsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

Responsibilities

• You are part of our support team and take care of the electronic data processing
• You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
• Supporting the team in executing and optimizing all processes within the customer service department

Requirements

• Excellent communication and problem-solving skills and a service-oriented approach
• Very good written and spoken English skills
• At least 1 year of experience in B2C support

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Working in a multicultural environment with people from over 20 different countries
• Flat hierarchies and a great and dedicated group of people
• 20 days of paid time off
• Online language classes: English, German, French, Spanish etc.
• Food vouchers

Join Simbe Robotics, a global leader in retail robotics technology. We transform retail operations through innovative solutions, leveraging advanced robotics and AI to optimize the customer experience. We value transparency, empathy, agility, and technical excellence.

Position Overview:

We are seeking a deeply technical, customer-centric candidate to join Simbe’s Customer Experience team as a Technical Customer Support Specialist. In this high-impact role, you will support international customers by deploying and optimizing Simbe’s robotic solutions on the ground while actively contributing to process improvement initiatives. This contract role is ideal for a technically-minded problem solver who thrives in dynamic, customer-facing environments and is passionate about delivering scalable, high-quality support solutions. This role requires strong fluency with technical troubleshooting tools, command line interfaces, basic scripting, and experience navigating structured data to support and debug complex robotic and AI workflows in dynamic, real-world environments.

Responsibilities

• Technical Customer Support (Forward-Deployed): Act as the primary technical support contact for international customers. Be hands-on and customer-facing, diagnosing and resolving issues quickly and empathetically to ensure smooth operation of Simbe’s robotic systems. Deepen client relationships by delivering excellent support. Leverage CLI tools and internal data inspection utilities to analyze robot telemetry and computer vision outputs in real time.
• Tooling, Automation & Process Improvement: Design and implement technical tools and automation, leveraging best-in-class agentic AI capabilities, to enhance customer support efficiency and scalability. Collaborate closely with internal stakeholders to identify and improve processes. Design lightweight scripts, queries, or dashboards to automate recurring issues or aggregate customer feedback across Jira and other platforms.
• Customer Onboarding & Enablement: Lead technical onboarding for new customers, providing tailored support and training to ensure successful deployments and long-term adoption of Simbe solutions.
• Cross-Functional Collaboration: Act as a technical liaison between the Customer Experience team and sales, engineering, product, and operations teams. Track and escalate complex issues efficiently with clear documentation.
• Continuous Feedback & Optimization: Actively collect customer feedback and translate it into actionable insights for internal improvements. Prioritize enhancements that drive international customer satisfaction and long-term retention.
• Reporting & Systems Management: Maintain high-quality documentation in Jira, Salesforce, and other internal tools. Report to leadership and key stakeholders regularly on technical support performance and trends. Comfortable exporting, faceting, and analyzing data sets from internal tools and ticketing systems to uncover patterns or anomalies. Perform visual inspecti

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• 4–6 years of experience in technical support or engineering roles, ideally within robotics, automation, or high-tech environments.
• Comfort reviewing visual data outputs (e.g., annotated images, computer vision overlays) to support system validation and debugging.
• Strong hands-on experience in technical troubleshooting, forward-deployed customer support, and leading edge agentic AI in a customer support application.
• Proven ability to design and implement tools and automation that drive scalability and operational efficiency.
• Deep customer empathy with the ability to balance urgency and quality in fast-paced international environments.
• Proficiency with basic command line tools (e.g., bash, ssh) and navigating logs or remote systems to diagnose issues.
• Experience faceting and manipulating structured data (e.g., using SQL, CSV tools, or internal analytics platforms) to support root cause analysis.
• Experience working with Jira, Salesforce, or equivalent systems.
• Experience with AI workflows or interest in working with emerging LLM/co-pilot-style support tooling is a plus.
• Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders.
• Experience supporting or improving BPO processes is a significant plus.
• Willingness to travel internationally to customer sites as needed.
• EU-based location strongly preferred to support our growing European footprint.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 million workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

For too long, workwear has been ordered by someone else—procurement teams or managers guessing their way through massive product lists, picking something blue at the lowest cost, without context. Yet most jobs depend on hundreds of everyday items to keep operations running—bought by people who don’t actually wear them. The result? Poor fit, wrong materials, and frustrated workers who feel ignored. Nobody’s happy, and nothing improves.

We’re changing that.

In the past 6 months, we’ve doubled our conversion rate, reached 1 million annual visitors, and gained over 1,000 new customers. With AI reshaping how people buy, we’ve started rebuilding support from the ground up—from shared inboxes and smart automations to real-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting Swedish-speaking customers, your impact goes far beyond one market. You’ll help workers across Europe order from over 200 leading workwear brands—delivering fast, personalized support that makes a difference at scale.

Now we’re hiring a Swedish-speaking, AI-fluent support professional to help scale that experience—right where it matters most: helping workers get the workwear they actually need.

Tasks

Handle real customer needs. You’ll respond to inbound support tickets—mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You’ll bring clarity, speed, and calm to every conversation.

Make support better every day. We don’t want to answer the same question twice. You’ll help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.

Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. You’ll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

Requirements

• Speak and write fluent Swedish and English. You communicate clearly, naturally, and respectfully in both.
• Use AI like second nature. You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you’re excited to use them even more.
• Work fast, think clearly, and take ownership. You figure things out, fix what’s broken, and raise your hand when something doesn’t make sense.
• Care about the work—and the worker. You want to help the people doing real jobs, and make their experience better than what they’ve come to expect.

Benefits

• Each day matters. AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we’re in it.
• Real market. Real scale. We’re not chasing trends. We’re focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values. We craft work we’re proud of. We’re online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility. Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Join us to build the marketplace where Europe’s workers buy their workwear—solving one of the last industries software hasn’t touched, until now.

🏆 What’s the opportunity?

We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

🌍 You can work from (almost) anywhere in Southern or Eastern Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

🎬 A snapshot of what you will be doing here:

• Supporting our customers and partner airlines through email, live chat and phone.
• Building relationships with our customers and partners.
• Advocating for our customers and being their voice inside our organisation.
• Working closely with the Product and Airline Partnerships teams to improve the user experience.
• Contributing to the continuous development of our customer support function.

🙋🏽‍♀️We’re looking for someone who:

• Has a service mindset, is empathetic and knows how to listen.
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
• Has previous experience working in contact center environments.
• Is willing to learn and open to accepting feedback, generously giving their own in return.
• Is a team player and is comfortable building relationships with peers, customers and partners.

💫 Nice to haves:

• Experience with knowledge management.
• Experience in data analytics and reporting, to help us look into our numbers and improve processes.

❤️ We think you will love working here if:

• You value building great relationships and trust with your team and managers.
• You see working remotely successfully as a pioneering challenge which is constantly evolving.
• In everything you do, you take ownership and get a kick out of exceeding expectations.
• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.
• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.
• You see the value of giving and receiving feedback and incorporate this into everything you do.
• You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. Click here to watch a video from one of our early offsite events.
• Unlimited co-working options through our partner desana all around the world.
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.
• Permanent full-time employment through our partner Remote.com.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.
• Get to know Siena and Alex from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations.
• View cargo.one latest news from the industry.
• Read about one of our latest partnership with Avianca Cargo.

About CVEDIA

At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.

This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.

Important: This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.

What You’ll Do

As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include:

• Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
• Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
• Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
• Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
• Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
• Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.

What You’ll Need to Succeed

We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.

Technical Know-How

• Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
• Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
• Log Detective – Ability to inspect log files to identify errors and understand application behavior.
• Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
• Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
• Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Customer Engagement & Problem-Solving Skills

• Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
• Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
• Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.

What Makes This Role Exciting?

✅ Learn from the Best

You’ll receive full support and hands-on training from our experienced team during onboarding.

✅ Autonomy & Growth

You’ll have the freedom to explore your interests and develop your career in a direction that excites you.

✅ Cutting-Edge Technology

Work on innovative AI-powered video analytics and help shape the future of the industry.

✅ Long-Term Career

Join a company where employees stay for years, growing their skills and making a lasting impact.

Why Join CVEDIA?

🔹 Work remotely with a flexible schedule

🔹 Be part of an innovative, fast-growing company

🔹 Collaborate with a passionate and supportive team

🔹 Develop expertise in AI, machine learning, and video analytics

This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!

Apply today and start your journey with CVEDIA.