Discover rewarding remote customer success jobs throughout Europe. From strategic management to support specialists, find roles where you can excel in helping users and solving problems. Join innovative companies offering full-time positions in areas like community support, technical assistance, live chat, and email support. 🤝🌍
Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.
We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.
We don’t offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential.
We've built some of the best tax technology that the world has to offer, and we're keen to get our clients using and learning how we can make it even better - that's where you come in. We're looking for a full time Customer Care Specialist to support our international team remotely in European time zone.
Here are a few hints on what you are expected to do at Taxually:
With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:
If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.
At Taxually, you'll have the opportunity to work in one of the most exciting tax technology startups in the world today. You’ll receive top-notch training and support from our team, who are passionate about what Taxually stands for. Our team members are driven, motivated, empowered, and take great pride in the work we do. If you share these qualities, you’ll thrive in our dynamic and innovative environment.
No need to worry! At Taxually, we focus on outcomes rather than strict tick-box criteria, and we believe the perfect candidate for the role may have a CV that looks a little different.
We are committed to building a diverse and inclusive company, welcoming individuals from a wide range of backgrounds. We’re especially eager to hear from people from underrepresented groups in the tech industry, as we value diverse perspectives and experiences in shaping our team.
Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!
We are seeking a talented Senior Customer Success Manager for the DACH region to join our team. This role will support Docker's most strategic customers, acting as a trusted advisor and leading customer engagement, adoption, and retention strategies.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.
Please see the independent bias audit report covering our use of Covey here.
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
Due to the remote nature of this role, we are unable to provide visa sponsorship.
#LI-REMOTE
At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or in-person. As a remote-first company, we foster a culture of collaboration, innovation, and impactful work.
We’re looking for a full-time Customer Support Associate to join our team. Work with us to provide top-tier support that enables our users to create visually stunning presentations. This role involves covering 8-hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.
If you love visual communication, teamwork, and problem-solving, apply now!
Prezi values diversity and inclusion. We welcome applicants from all backgrounds.
n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 400+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.
We were founded end of 2019 and currently:
We are now looking for a Junior/Mid-level Support Engineer continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
💸 Competitive compensation
💪 Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity.
🏖️ Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are.
📈 Career growth: We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career.
🤩 A passionate team: We love our product, and we have regular hackathons to see who can build the coolest thing with it!
🌏 Remote-first: Our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment (some specific sales roles are hybrid, please double check job description!)
🙏 Transparency: We all know what everyone’s working on, how’s the company doing — the whole shebang.
🤝 Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about.
😍 Ambitious but kind culture where people love to work - our eNPS for 2023 is 100!
At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!
We're looking for a Billing Specialist who enjoys interacting with customers over the phone, chat, and email and working closely with our Sales, Customer Success and Finance teams. You'll focus on helping customers to manage their payment profiles, process payments, access payment records, and reconcile errors. You will spend a lot of time troubleshooting complex issues and may often encounter customers who have had errors with their payments - you’ll play an important role in improving the customer experience for our new buyers.
This role is a remote, 6-month fixed-term contract!
BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
🌍 You can work from (almost) anywhere in Southern or Eastern Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.
We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.
This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.
We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!
Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!
👋 Hello! I’m Allie, Head of Support at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA 🎉.
Over the past two years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.
In this role, you will spend a lot of time working directly with customers. You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:
As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work. Beyond those things, you could be a great fit for this role if:
We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/
We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already working with hundreds of amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft.
We’ve built an incredible team and exceptional product over the past couple of years, and we truly are just getting started. In short, this is the perfect time to join 🚀
Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily focus on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be plenty busy learning!
Fingerprint empowers developers to stop online fraud at the source.
We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).
We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.
Essential:
Nice to haves:
$130k - $150k OTE For cash compensation, we set standard ranges for all US based roles based on function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Any communication from Fingerprint will come from a @fingerprint.com domain. If you receive messages from other domains claiming to represent Fingerprint, please disregard them and report any suspicious activity to [email protected] We do not request personal information, payments, or sensitive details during the hiring process.
Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.
Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here
If you are applying as a resident of the EU, please read our GDPR notice here
Upbound is the company behind Crossplane, the open source project which started the control plane revolution in the cloud native community. Upbound helps companies rise above the clouds with our Crossplane powered Universal Cloud Platform. With Upbound you get universal real-time visibility into all of your infrastructure environments, the same API centric approach Kubernetes pioneered for managing infrastructure and policies, and self service infrastructure capabilities.
As a Customer Success Specialist at Upbound, you will be the first point of contact for customers using our universal cloud platform. You'll play a crucial role in ensuring customer satisfaction by providing timely and effective support for technical issues, questions, and service requests.
#LI-REMOTE
While building amazing technology is important, Upbound has an intense commitment to building a great culture. With company values like Be Accountable, Demonstrate Craftsmanship, Champion the Customer, Collaborate Decisively, Care For Our Communities, Act as an Owner and Engage Vulnerability; you'll find yourself in a place where learning, growth, impact, and fun finally intersect. Similar to the open source community we serve, we look to each other to constantly iterate and improve on what we're building and you will be a key contributor in this effort.
We encourage people of all backgrounds, gender identities, ethnicities, ages, or any other descriptors that make you uniquely you, to apply with enthusiasm and confidence. Upbound is a place where you can be 100% comfortable being you.
⚠️ Important: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).
At Prezly, “Customer Delight” isn’t just a phrase – it’s the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their satisfaction shapes everything we do. That’s why we’re on the lookout for a proactive and results-driven Customer Success Manager to join our team. This role is essential in ensuring our customers thrive with Prezly, whether they’re just getting started or have been with us for years.As part of the Sales & Customer Success team, you’ll focus on onboarding, training, and maximizing the value our customers gain from Prezly. If you’re passionate about helping customers succeed, thrive in dynamic environments, and have a knack for building strong relationships, this role is for you.
If this sounds like the role for you, we’d love to hear from you!
bunny.net is the place where individual imaginations gather together to solve next-generation internet challenges. Join a team of experts and, together, help shape the future of the internet. Here, you'll do more than join something — you'll add something.
We're not just saying that, but our culture really hops. We have established values that enable our fluffle to grow stronger with each new team member who joins us: Relentless Innovation. Integrity. Impact. Kindness. Diversity. Transparency & open communication. We also believe "good" is not good enough, and we continue striving to keep pushing things to the next level by learning and improving every single day. Oh, and did we mention that all our positions are 100% remote with a flexible working schedule? There's no need to relocate if you would like to join us, and you can carve out your own work schedule as well!
As a Customer Success Manager, you will be the voice of the customer and ensure their success by helping them make the most of their investment in bunny.net. You will be part of a dynamic team committed to relentless innovation, and customer obsession, to help deliver exceptional customer experiences from day one.
You will own the relationship of your customers, drive the adoption of our products and services, and introduce new cutting-edge products and technology on a regular basis. Your understanding of our products helps your customers realise their business goals.
You will be responsible for preparing and leading business reviews, identifying expansion opportunities, and tracking any support issues. You will manage internal stakeholders, escalate when necessary, and do everything in your power to ensure Customer Success.
With over 1,000,000 websites powered by bunny.net, our goal is to deliver a personal, human touch to every customer. To support this mission, a key responsibility of the Senior Customer Success Manager is to identify and implement opportunities for automation. This includes streamlining repetitive tasks and exploring ways to leverage automation or AI to enhance the value and quality of services provided to our customers.
At bunny.net, we invest in you. We want to provide significant benefits while also helping you maintain a healthy work & personal life.
We are on a mission to help build and accelerate the internet of tomorrow. We obsess about customer experience and strive towards constant innovation, with the goal of helping companies and developers build a faster, safer, and more reliable internet.
Over the past few years, Slite has solidified itself as one of the key players in the knowledge base space. We are praised for our ease of use, attention to detail, and stellar customer experience.
Early in 2023, we were the first to launch Ask, our AI assistant that instantly helps you retrieve the answers you need. To further expand this success, we're planning to launch a second product very soon. One that not only helps you get the answers from your knowledge base but also from all of your team's knowledge, scattered across various tools.
In this exciting phase, Slite is seeking an exceptional individual contributor to join our team as a Customer Success Manager.
The role is fully remote within Europe, helping us stay connected and reduce our CO2 footprint.
As Customer Success Manager you are working with our customer base to help them get the most out of Slite. You have a central role in the company and own the entire post-sales lifecycle. Your day to day focus will be on onboarding, enablement, risk mitigation, renewals and expansion.
But the most exciting part, you will 100% own your role and can shape it in a way that you see fit.
The foundations for Customer Success are in place, we have positive net retention, and -we're a bit biased here- we have the best customers. This unique opportunity allows you to shape the future of Slite and have a significant impact on our product(s) and our success. It's perfect for a person who loves to build and thrives in a start-up environment.
This role is ideal for someone who is comfortable working independently as the sole Customer Success Manager in the company. While you’ll be the only CSM, you won’t be working in isolation. You’ll collaborate closely with the product team to provide customer insights and help shape features, ensuring Slite continues to evolve in line with user needs. You’ll also work cross-functionally with other team members to ensure the success and satisfaction of our customers. If you’re someone who thrives in an environment where you can take full ownership and build from the ground up, this role is for you.
Here are some of the key things we are looking for.
Bonus
COO
Senior account executive
Product growth & analytics lead
Principal content marketing manager
We put a lot of care into how we work, and build Slite to enable:
Writing long form allows us to drive thoughtful discussions around key topics. Documenting our work helps us reduce meetings and create our team's collective memory.
Our work is shared and open by default in Slite. It makes each of us more autonomous, and removes frictions that come with remote collaboration.
Working async provides us with more flexibility, and makes everyone owner of their time and work.
Still, we are humans at work. We believe in real life interactions, 1:1 video calls, ideation meetings are all crucial to building trusting, long lasting relationships.
We started Slite remotely in 2017 and never looked back.
It works thanks to our strong written culture and our regular cadence of in-person meetings, about every two to four months.
🙌 Great remote habits
Started in remote, and still going strong, we strive to be an example of great remote habits. You won't find endless stand-up and hours long meetings here. We work async and socialize in sync.
🖇 Your work set up is covered
Working from home, we take care of your chair, monitor, desk and other appliances. More of a co-working person? Pick yours! Want both? No problem.
🧘 Vacation time
We know the positive impact of good holidays in remote. All employees across the world have 35 days off, plus your local bank holidays.
🎈 We see each other 3+ times a year
Some see remote as a cold way of working. Not us. We foster strong human relationships through weekly rituals and gathering at least three times a year. Offslites allow everyone to gain ownership on what's next and build stronger human connection.
🍩 Compensation
Like any startup we'll say we offer competitive compensations. This is how we do it: we built our salary model based on location, to always be in the top 25% offers of the local tech market. Our employees should feel at ease and rewarded.
🍼 Got kids?
So does 30% of the team. We're used to it. Remote gives parents work flexibly, so they can combine great family life with ambitious work.
💆 Proper mental health support with Oliva
Everyone at Slite gets on-demand access to proper mental health support & emotional growth through Oliva. Whether you want to build resilience through a series of workshops or dive right in and start therapy, Oliva is there to help you feel and be your best self.
📚 Buy any book
Are you the type of person who's always learning? We'll give you a card to expense all the books you need. Enjoy!
We operate multiple SaaS platforms in the B2B Lead Generation space, with team members located throughout North America and Europe.
We're looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.
The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred - you don’t need to know how to read or write code - but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.
This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.
Our tool, Dradis Framework, is used by 1,000s of hacking experts in over 40 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.
We're small, self-funded, profitable, and have been in business for years.
The Success team at Security Roots works closely with our users to ensure they're getting the most out of their Dradis subscriptions. This starts with driving a successful onboarding and continues through to renewals, expansions, and quarterly check-ins to share updates and gather feedback.
You'll be a trusted and key member of our team, and this is (some of) what you'll end up doing on a day-to-day basis:
This is a full-time position for the right candidate, and it has an immediate start date. Work 100% remotely on a flexible schedule where reasonable overlap is expected with both EU and, importantly, US business hours.
We're looking to hire our 10th full-time employee, an organised and caring success manager.
In this role, you will learn a ton and be part of a small, global, and user-centered company. You'll have the opportunity to make a difference in the lives of 1,000s of ethical hackers. Plus, as a small team, you will have a lot of choices about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.
Our founder, Daniel, presenting at the BlackHat conference.
Ideally, you've held a remote position before, or you've held a similar position of responsibility in a traditional organization but now are looking to improve your work-life balance.
You are a well-rounded individual, work is not everything in life, you may have a family and social life. You work hard when it's work time and are able to switch off when it isn't.
You're comfortable communicating with others verbally and in writing. Our team is spread across the world, and so are our users.
You prefer not to be pigeon-holed in a single area and enjoy working on multiple aspects of the client success journey. Our 100% user focused approach resonates with you.
You are organized, like to be on top of your responsibilities and don't let things slip through the cracks. You're able to manage your time effectively and prioritize tasks. You will be sure to slip the word "cylon" somewhere in your application.
You take initiative and ownership to see things through to completion. You are able to manage yourself and don't need heavy direction to get things done.
You like to continuously hone your skills, share your knowledge, propose new ideas, and create solutions for a variety of problems.
If you're curious about IT Security, and the ethical hacking world, come and join us. You'll work with some of the best InfoSec teams in the world.
IMPORTANT: please make sure you read the main careers page at least once before continuing.
Our software and services aim to provide a seamless experience, but when things don’t go as planned, our customers rely on us for help. Happiness Engineers are the frontline heroes ensuring we deliver the best experience for our users. Their role is crucial because they interact with our customers the most and make the biggest impression in their time of need.
Whether your background is in technical support, customer success, engineer or you’re someone who cares deeply about creating a world-class customer experience, we want to hear from you. Interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work ( https://happinessengineer.blog/).
While the above skills are essential, an ideal candidate would also possess the following:
If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment where growth is the name of the game, we want you on our team!
Salary range: $40,000-$75,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency.
This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.
We’re a distributed company with more than 1900 Automatticians in 96 countries speaking 120+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission: We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.
We believe in Open Source, and the vast majority of our work is available under the GPL.
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
June is the next-gen analytics for B2B SaaS companies. We provide everything a B2B SaaS needs, from enrichment, to account-level analytics, and deep CRM integrations.
Analytics products are normally technical and intimidating, we're building an experience that is simple and approachable.
If you want to give the product a try you can sign up from here and see our demo account
This is a glimpse into how we build products, and here are our engineering principles, and how we work overall. We move fast and take initiative. So will you.
Your primary responsibility is to ensure our customers realize the value from the investment they have made in June. In order to accomplish this, you will work to ensure that our product and its capabilities are used correctly. Effectively, you’ll need to become a customer's trusted advisor. You will partner closely with Sales and Support to make sure that the whole customer journey is positive. You will also amplify the voices of the customers by driving continuous feedback into our Product team.
What you’ll do:
👋 Hello, we are itrinity, a rapidly expanding SaaS portfolio operator based in ****Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We’ve been profitable since day 1 and growing over 30% in EBITDA (YoY) for the last 5 years.
Our team is comprised of more than 60 highly-skilled professionals dedicated to building our SaaS products every day. At itrinity, everyone has the opportunity to take part in our innovative portfolio ESOP (Employee Stock Ownership Program), ensuring that we all grow in tandem with the company!
We are proud to serve more than 6,750,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.
💡 If you prefer a full-length version, check out: About us (our story).
You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.
We're looking for a tech-savvy person who will be happy to help our customers with their questions regarding our SEO tools, email verification and warming up tools, and uptime monitoring via chat and email support. Good communication skills, patience, and flexibility are necessary.
We’ve been growing over 30% EBITDA YoY for more than 5 years already. We are eager to make our products even more profitable, as well as to acquire new products. We are a mature and stable company and we are looking for a long-term partnership. Would you like to grow with us and enjoy success together? Join our team!
UptimeRobot - Global market leader in uptime monitoring
Mangools - SEO tools for busy people
EmailListVerify
WarmUpInbox
There are countless reasons to choose us as your next work adventure. However, these reasons might be quite different than the ones you are used to seeing. We like to embrace these differences.
So, what do you think? Are you interested?
⭐ You can also read our Company playbook to better understand our “culture”, how we communicate, cooperate, and deliver results.
🗣 Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
We know how important it is for retailers to be efficient and this is why we built an end-to-end automation platform to manage inventory and operations from one single place. Our cloud-based technology allows marketplaces of any size to scale by letting us handle the complexity of the business so that they can focus on growing their business.
We’re a rapidly growing team that brings together people from all over the globe taking collaboration to another new level. We encourage our people to go above & beyond and shoot for the stars and we welcome explorers, curious and disruptive people.
Onport is looking for a Technical Support Specialist who will be responsible for supporting our customer base from a product knowledge and technical standpoint through our Support System, post launch as well as throughout their onboarding journey with Onport.
You are expected to reply to client queries in our support system, identify the underlying issue and fixing it to the best of your abilities, documenting troubleshooting workflows, or conveying the message to the development team.
You will also be responsible for writing technical documentation on Onport’s technical features (API and webhooks) so that clients know how to use them without the need to rely on support.
