Customer Success

Mission & Vision

Granular is a fast-growing climate tech startup paving the way towards a carbon-free grid.

We provide a SaaS portfolio management platform to electricity companies and suppliers. The platform helps solve the complex issue of hourly matching between clean energy generation and consumption, at scale. You can find out more about the 24/7 energy space in this article.

Initially founded in 2021, our team is now counting 30 people. We have clients in the US, Europe, and Asia, but our team is primarily located in western Europe. Following an oversubscribed funding round in 2023, we have plenty of runway.

This is your opportunity to work on a product that’s creating a pathway to a fully clean energy grid. Your efforts will have a direct and sizeable contribution on the climate crisis!

Remote-first

Granular Energy is a remote-first organisation and this role is 100% remote. We hire employees that live in mainland Western & Central-West Europe (e.g. France, Germany, Netherlands, Belgium, northern Spain, or mainland UK) so they can get to Paris, Brussels, Amsterdam, or London by train within an 8-hour time frame.

What’s the mission of this role?

• You’ll be joining our Commercial team to work on managing and growing relationships with our customers (energy utilities/suppliers) while ensuring smooth onboarding and ongoing success to maximise its value.
• This role is critical to customer satisfaction, product adoption, and commercial growth—ensuring we deliver an exceptional experience during a key period.

Want to read more about what’s it like working at Granular Energy? We asked Maliha Bhola, our customer success lead, to share some insights. You can read it on our blog!

Who we are looking for!

We’re looking for a proactive, analytical, thoughtful, and detail-oriented Customer Success Manager to join us. You’ll work directly with our customers—some of the UK and Europe’s leading energy suppliers and utilities—helping them onboard, navigate our platform, and get the most out of our services.

This role is ideal for someone who understands the dynamics of client-facing roles, has a technical background and is excited by the energy transition and climate tech.

Responsibilities of this role

• Own and manage new customer onboarding processes, from kickoff to full adoption
• Be the primary point of contact for existing accounts, supporting their success and satisfaction
• Advise customers on usage of the platform, data-related questions, system and process integrations
• Offer first-level support, question answering, and debugging to our users (API usage troubleshooting, identification of data format issues and misunderstanding of data structures). A sharp technical understanding of the platform and data interactions is required in that context
• Coordinate cross-functional tasks and projects with Technical Solutions, Product and Sales teams to ensure smooth project delivery and alignment
• Responsible for upselling, engagement, and/or deeper product usage
• Contribute to internal knowledge sharing and customer-facing materials (Knowledge Base articles, FAQs, onboarding docs, etc.)
• Represent the voice of the customer in internal discussions to help inform product and roadmap decisions

Essential experiences, competencies & knowledge

• A degree in science, technology, engineering, maths, physics, finance or engineering.
• First experience in B2B/Enterprise customer-facing roles, such as sales, account management, consulting, or customer success.
• Energy industry experience is preferred, but we welcome candidates from adjacent fields, including consulting and finance, who have a high degree of curiosity for the energy industry and can demonstrate strong analytical thinking and a capacity to learn quickly.
• Strong interpersonal and communication skills—you’re comfortable managing client relationships and navigating tricky conversations with clarity and empathy
• Analytical mindset, comfortable performing data analysis such as with Excel (using VLOOKUP/XLOOKUP and pivot tables) or another tool.
• Confident project manager: you can juggle multiple timelines and stakeholders without dropping the ball
• Highly organised with a good sense of prioritisation and follow-through
• Fluent English speaker

Bonus point for

• Experience in startups or remote-first teams
• Background in the energy sector, climate tech, or sustainability
• Familiarity with tools like SQL and Help Scout
• Being passionate about team best practices, culture, welfare, and productivity

What’s in it for you

• Transparent salaries based on seniority/location, see the section on the left
• Remote first: WFH, in our London office, or your local co-working space. We offer a home office set-up stipend and co-working space allowance or WFH compensation.
• Three all-hands gatherings each year: most recently in Brussels, London, Amsterdam
• Minimum 30 days holiday (plus public holidays) and a paid volunteering day
• Physical & mental health: we offer gym subsidies and access to therapy via Spill
• Equity: earn equity in a fast-growing company (BSPCE/EMI)
• Make your mark on an early-stage climate product in a high-impact space

DEI Statement

Granular Energy is dedicated to fostering diversity and nurturing talent. If you don't possess all the skills listed above but believe you have the qualities we're seeking, we encourage you to reach out. We value diverse perspectives and are committed to building an inclusive team.

We look for candidates who have a high level of demonstrated comfort with cultural competency. People of colour, people with disabilities, veterans, women, lesbian, gay, bisexual, and transgender people are encouraged to apply. All applicants will be considered without regard to race, colour, national origin, religion, sexual orientation, sex, marital or parental status, disability, gender identity or expression, age, or any other basis prohibited by law.

Our recruitment process

• 30-minute screening call with our People team
• 60-minute interview with our Commercial team
• 2-hour case study and interview with our Technical Solutions team and member of the exec team

About Reedsy

We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.

We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆

Want to hop on board and help us get to our next destination? Cool, keep reading!

Job Description

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

Person Specification

• 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques
• Entrepreneurial minded
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker
• Availability to work every other weekend

Bonus Points

• Previous experience working for a marketplace and/or in a creative industry
• Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
• A good dose of ambition, a willingness to learn, and a great sense of humor

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Reedski, our annual ski trip.

Salary range:

$25k – $45k

🏆 What’s the opportunity?

We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues. We believe customer support plays a key role in the success of the company and by creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

🌍 You can work from (almost) anywhere in Southern or Eastern Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

🎬 A snapshot of what you will be doing here:

• Supporting our customers and partner airlines through email, live chat and phone.
• Building relationships with our customers and partners.
• Advocating for our customers and being their voice inside our organisation.
• Working closely with the Product and Airline Partnerships teams to improve the user experience.
• Contributing to the continuous development of our customer support function.

🙋🏽‍♀️We’re looking for someone who:

• Has a service mindset, is empathetic and knows how to listen.
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
• Has previous experience working in contact center environments.
• Is willing to learn and open to accepting feedback, generously giving their own in return.
• Is a team player and is comfortable building relationships with peers, customers and partners.

💫 Nice to haves:

• Experience with knowledge management.
• Experience in data analytics and reporting, to help us look into our numbers and improve processes.

❤️ We think you will love working here if:

• You value building great relationships and trust with your team and managers.
• You see working remotely successfully as a pioneering challenge which is constantly evolving.
• In everything you do, you take ownership and get a kick out of exceeding expectations.
• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.
• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.
• You see the value of giving and receiving feedback and incorporate this into everything you do.
• You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. Click here to watch a video from one of our early offsite events.
• Unlimited co-working options through our partner desana all around the world.
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.
• Permanent full-time employment through our partner Remote.com.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.
• Get to know Siena and Alex from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations.
• View cargo.one latest news from the industry.
• Read about one of our latest partnership with Avianca Cargo.

About CVEDIA

At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.

This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.

Important: This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.

What You’ll Do

As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include:

• Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
• Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
• Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
• Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
• Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
• Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.

What You’ll Need to Succeed

We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.

Technical Know-How

• Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
• Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
• Log Detective – Ability to inspect log files to identify errors and understand application behavior.
• Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
• Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
• Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Customer Engagement & Problem-Solving Skills

• Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
• Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
• Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.

What Makes This Role Exciting?

✅ Learn from the Best

You’ll receive full support and hands-on training from our experienced team during onboarding.

✅ Autonomy & Growth

You’ll have the freedom to explore your interests and develop your career in a direction that excites you.

✅ Cutting-Edge Technology

Work on innovative AI-powered video analytics and help shape the future of the industry.

✅ Long-Term Career

Join a company where employees stay for years, growing their skills and making a lasting impact.

Why Join CVEDIA?

🔹 Work remotely with a flexible schedule

🔹 Be part of an innovative, fast-growing company

🔹 Collaborate with a passionate and supportive team

🔹 Develop expertise in AI, machine learning, and video analytics

This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!

Apply today and start your journey with CVEDIA.

Hello 👋

** Please apply with english resume**

We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems with passion for customers and enjoy interacting and working with all types of customers from around the world (from small to large scale corporations), and love variety, this job has it all.

The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Matomo and InnoCraft. You will closely work with the Support team and collaborate with the Developers team.

Roles and Responsibilities 🚀

-   Passion for Customers - deliver happiness to every customer you interact with by answering their questions mostly via email.

-   Helping Customers - Provide guidance to customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.

-   Voice of Customer - in collaboration with other teams, contribute to the success of VOC by capturing data for analysis and utilise customers' feedback and insights into customer preferences, expectations and dislikes to better understand customers' needs. In collaboration with the Products team, proactively create and comment on Jira tickets and relevant GitHub issues daily to amplify customer voices and drive Matomo's product strategy development.

-   Technical Capability - debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.

-   Process and Help Guide Documentation - document and contribute to improving our internal processes and systems and customer interactions. Help improve our user & customer facing documentation and guides.

-   Matomo Continuous Learning - Become more knowledgeable about our web & mobile analytics products than anyone else.

-   Ongoing Growth Capability - Become an expert in the larger web analytics space. Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.

-   Flexibility - Available to lead occasional customer calls during the evening hours of New Zealand (for customers in Europe).

-   Ensure that Matomo and InnoCraft are delivering business value.

About InnoCraft and Matomo 📊

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

We are a fully remote and our community is worldwide with a strong core in New Zealand, Europe and Canada!

At Matomo we are committed to:

-   Innovative Work Culture: Matomo fosters a culture of innovation and continuous learning, encouraging employees to explore new ideas and technologies to stay ahead in the analytics industry.

-   Global Team: Matomo's diverse and inclusive team spans across the globe, offering a rich, multicultural work environment and the opportunity to collaborate with talented professionals from different backgrounds.

-   Flexible Work Environment: With a strong emphasis on work-life balance, Matomo provides flexible working hours and remote work options, allowing employees to achieve a healthy balance between their personal and professional lives.

Minimum qualifications 🤓

-   Must be fluent in english and french

-   At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal.

-   At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX

-   At least 2 years of work experience using Linux and web servers

-   Relevant experience of stack (SQL / ngix / php , etc)

-   Excellent technical troubleshooting skills

-   Experience working or using web analytics (eg. Matomo or Google Analytics)

About you ✨

-   Passion for customers

-   Excellent communication skills both written and verbal

-   You must have an analytical mind, a “sense of urgency” and critical thinking skills

-   Highly self-motivated

-   Highly result driven

-   Highly self directed

-   Ability to manage multiple priorities, commitments and projects

-   Great team player

Location🌎

-   100% Remote work position

-   Must be based out of France, Germany, Portugal, Romania or Italy

Working Hours:

-8am to 5pm with an hour break

-You may need to join early or late meetings based on customer needs; however, you will be able to adjust your hours accordingly

Benefits 💪

-   Remote work (save many hours on commute, and save money)

-   Co-working space paid for and/or work from home

-   Home office equipment supplied

-   Flexible hours

-   25 days of paid holidays per year plus your national public holidays

-   Sick leave

-   Health Insurance: Your Well-being, Our Priority

-   A huge “playground” to grow your skill set

-   Volunteering Day: Empower Your Impact

-   Bereavement Leave for Pets: Compassion Beyond Boundaries

-   Training Opportunities

-   Mental Health Support Services

How do we interact working remotely? 💻

Remote working works really well here in Matomo. We use Slack as our main communication channel. We also have a 15 minute team daily huddle, a team meeting once a week, and a once a month company wide “All-Hands” meeting. Also, a regular one on one catch up with the Team Leader at least once a week. And we document all internal processes and knowledge articles using Confluence.

This role requires individuals to participate in 24x7 roster.

Diversity and Inclusion 🤗

InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!

#LI-Remote

About Horizons

At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.

Position Overview:

As a Customer Support Content Specialist, your job is to make support content clear, discoverable, and genuinely helpful. You'll be responsible for creating and maintaining high-quality knowledge base articles, internal support documentation, and agent macros that reduce ticket volume and improve customer experience.

This is a cross-functional role where you'll collaborate closely with product, customer support, and success teams to ensure customers always have the right information, whether they’re troubleshooting a bug, learning a new feature, or reaching out for help.

Key Responsibilities:

• Write, edit, and manage self-service content (Help Center articles, FAQs, product walkthroughs)
• Maintain internal knowledge bases for support agents (macros, playbooks, workflows)
• Translate product updates and complex workflows into clear, simple instructions
• Analyze support ticket trends and customer feedback to identify content gaps
• Own content audits and maintain accuracy across all support documentation
• Collaborate with CX, Product, and Marketing to ensure a unified tone and style
• Implement and improve knowledge base tagging, hierarchy, and searchability

Key Qualifications:

• 2+ years in content creation for support, knowledge management, or technical writing (ideally in SaaS)
• Excellent written communication and editing skills
• Familiarity with customer support platforms (Zendesk, Intercom, Help Scout, etc.)
• Experience working cross-functionally across support and product teams
• Ability to write for different audiences, end-users, internal teams, and stakeholders
• Strong organizational skills and attention to detail

Nice to have:

• Experience with content management tools (Confluence, Notion, HelpDocs, etc.)
• Understanding of HTML/Markdown
• Background in UX writing or instructional design
• Familiarity with analytics tools and using data to guide content improvements
• Experience in chatbot content or support automation flows

Preferred Competencies:

• Excellent communication and interpersonal skills (written and verbal), with a keen attention to detail and discipline.
• Strong decision-making and organizational skills, with the ability to provide expert advice and practical solutions.
• Proven ability to collaborate effectively with cross-functional teams, leveraging communication skills, knowledge, and expertise to resolve issues.

What it's like working at Horizons

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being a Horizoneer means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: [email protected]

If you're passionate about technology and customer support, can back our content strategy, and execute with a minimal amount of hand holding then we'd love to have a conversation with you. We're looking for a customer support specialist that loves interacting with our customers.

The job

Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You'll own and be responsible for:

• Support and engage with KeyCDN users.
• Provide fast, accurate and personalized communication to our customers.
• Primarily focused on content, customer success, community relations, and sponsoring.
• Maintain our knowledge base to improve the accuracy of the support we provide to customers.

What skills and experience we're looking for

• Bachelor's degree or higher, ideally in information technology, communication, or marketing.
• A strong practical understanding of web technologies (e.g. HTML, WordPress, and web frameworks).
• The experience and ability to create high quality content for multiple channels.
• Native English speaking (preferably located in North America or Europe).

What we absolutely need in a candidate

• Willingness to roll up your sleeves - We have a small (but rapidly growing) operation, so this isn't a role for professional managers.
• Passion for learning new things - We hit a relatively broad base of skillsets in our work, so if you just want to focus on the one thing you do well then this may not be the position for you. Ideally you'll be able to teach us things as well.
• Value Evidence over opinion - At KeyCDN it's far less important to be right than it is to get it right.
• Genuine enthusiasm for the problems we're solving - Life is too short to do anything that you're not excited about.

Please apply by emailing us at jobs [at] keycdn [dot] com.

No recruiters or agencies.