Customer Success

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

Position Overview:

A Support Specialist at Remote People provides crucial service and support, using our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Remote People's valued clients.

Key Responsibilities:

• Serve as the primary point of contact for HR-related customer inquiries, handling them through email, phone, and chat.
• Efficiently manage and resolve client and employee inquiries, ensuring timely and effective issue resolution.
• Investigate and troubleshoot client issues, identifying root causes and providing solutions, with escalation to relevant teams or management when necessary.
• Collaborate with internal teams like sales, operations, finance, and payroll to ensure comprehensive client support and success.
• Utilize client feedback to contribute to the continuous improvement of products and services.
• Maintain up-to-date knowledge of the company's offerings to provide accurate and effective client guidance and support.
• Conduct training sessions for clients on using the company's products or services, as needed.
• Identify and escalate complex issues to higher-level support or management for efficient resolution.
• Engage in effective stakeholder management, staying informed about departmental changes for better coordination.
• Analyze support data and trends to identify improvement areas and strategize enhancements in the support process.

Key Qualifications:

• A minimum of 3 years of experience in customer service, within EOR or HRTech.
• Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
• Fluency in English (C2 or equivalent).
• Ability to work under pressure in a dynamic, fast-paced environment in a global company setting.
• Strong problem-solving and critical thinking skills.
• High level of organization and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Cultural sensitivity to communicate effectively with a diverse client base.
• Continuous learning mindset to keep up with industry and product developments.
• Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: [email protected]

Work from anywhere, impact everywhere

Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world.

Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country.

To achieve that, we search the world for the best people for the job. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position
Work from anywhere!

Position overview

The Head of Customer Success is a strategic leadership role responsible for the overall success and satisfaction of our customers. This individual will lead the entire Customer Success department, including the Customer Success Team, and technical support teams. The Head of Customer Success will be responsible for developing and executing strategies that drive customer retention, and growth, while ensuring a seamless and positive customer experience. This role requires a blend of strategic thinking, people leadership, and operational discipline, with a strong focus on cross-functional collaboration with Relationship Managers, Sales, Product, and Marketing.

Responsibilities

Strategic Leadership & Planning:

• Develop and execute a comprehensive customer success strategy that aligns with the company's overall business objectives.
• Translate business objectives into actionable CS strategies and success metrics, focusing on customer retention, satisfaction, and product adoption.
• Drive the strategic direction of the Customer Success department, ensuring it is positioned to support the company's growth.

Team Leadership & Development:

• Directly manage and coach a team of Customer Success leaders, including the Customer Success Team Lead and regional leaders, providing guidance, and performance feedback.
• Foster a culture of accountability, service excellence, and customer-centricity within the team.
• Implement and oversee training and development programs to ensure the team is equipped with the skills and knowledge to succeed.

Operational & Regulatory Oversight:

• Own and optimize the systems, processes, and operating environment that enable effective and scalable customer support.
• Ensure compliance with all relevant internal controls and regulatory standards (e.g., KYC, AML, data privacy), in partnership with the Risk, Compliance, and Legal teams.
• Establish and maintain a Quality Assurance (QA) program to monitor and improve the performance of the Customer Success team.

Stakeholder Engagement & Collaboration:

• Act as the primary operational partner for other departments, including Product, Engineering, Compliance, and Marketing.
• Represent the Customer Success department in cross-functional projects and planning cycles.
• Serve as the escalation point for critical or high-risk customer issues that require senior-level intervention.

Skills needed

• 7+ years of progressive experience managing multi-disciplinary client-facing teams (Sales, Account Management, Support) within a fast-paced or regulated financial services environment (Fintech, Banking, Wealth Management).
• Proven success in managing a P&L or revenue target.
• Deep understanding of retail and institutional client onboarding processes and the regulatory requirements (KYC/AML) of a global bank.
• Demonstrated ability to drive operational change and mandate process adoption across a seasoned sales and relationship team.
• Exceptional leadership, coaching, and conflict resolution skills.
• Strong cross-functional communication and decision-making skills.
• Previous experience in crypto or a strong personal interest and knowledge is highly beneficial.

Key Deliverables & Success Metrics

• Revenue Growth: Achieve the regional Total Annualized USD Revenue target.
• Client Segmentation: Achieve target growth in high-value client segments.
• Operational Adoption: Achieve 100% adoption of new SOPs and KPIs/KRIs within the regional teams.
• Client Retention: Achieve target annual retention rate for high-value clients.
• Customer Satisfaction (CSAT): Meet or exceed CSAT and QA targets.

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

Impact Globally, Work Remotely.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.

About the Position:

We are looking for a Scaled Customer Success Lead to shape and scale how Bluefish delivers customer value across multiple markets and teams within each customer’s organization. This role is foundational to building a repeatable CS approach that balances strong customer relationships with technology-enabled delivery.

In this role, you will directly own value delivery outcomes for a large, multi-market book of business, using a mix of client-facing engagement and scalable CS programs rather than traditional 1:1 account management alone. You’ll partner closely with Account Leads and cross-functional teams to ensure customers consistently realize value, while feeding real-world insights back into how the broader CS team operates.

What You’ll Be Doing:

• Own value delivery for a large, multi-market book of business, ensuring users reach meaningful value milestones through a mix of direct engagement and scaled programs.

• Design and run 1:few and 1:many customer touchpoints, including client office hours, training webinars, and value-focused sessions that drive adoption and product understanding.

• Partner closely with Account Leads to ensure scaled programs reinforce global business goals, renewals, and expansion efforts.

• Help define and refine persona-based value goals and success patterns, translating customer insights from your book of business into repeatable enablement assets and playbooks for the broader customer base.

• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales and Support to deliver a seamless customer experience.

• Monitor program effectiveness using usage data and customer feedback to continuously improve outcomes.

• Translate risk signals into effective multi-medium mitigation strategies that address adoption gaps and improve retention outcomes.

• Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.

Qualifications

• 5+ years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.

• Proven experience delivering value to enterprise customers, while thinking beyond 1:1 engagement toward scalable models.

• Demonstrated ability to design, run, and iterate on customer programs (office hours, webinars, enablement, lifecycle motions).

• Comfortable working with data, usage signals, and customer feedback to inform decisions and improve outcomes.

• Native French-language and English-language skills.

• Strong communication and facilitation skills, with confidence engaging diverse customer stakeholders and leading sessions for large audiences.

• Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services and Sales.

• Systems-oriented mindset—able to spot patterns across customers, document learnings, and translate insights into repeatable processes and playbooks.

• Startup-ready mentality with a bias toward action, comfort with ambiguity and enthusiasm for building from the ground up.

• Experience with AI-driven platforms, Martech stacks, or complex SaaS products is a strong plus

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
• Join an experienced high-performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you will support a diverse customer base by ensuring a seamless onboarding experience and responding to customer inquiries. You’ll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships.

The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They’re curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs.

This is a full-time, temporary position expected to last 12 months. This position is remote; if located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

• Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
• Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
• Support the Sales and CS teams with operational tasks to keep account management running smoothly
• Set up and manage partner access for strategic collaborations
• Act as a point of contact for partner onboarding questions and technical setup
• Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
• Set up and manage partner access for strategic collaborations

What You Bring:

• Bachelor’s degree in a relevant field
• Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
• Comfort with data and reporting tools
• Clear communication and a proactive approach to solving problems
• A keen eye for identifying account expansion opportunities
• Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
• Professional working proficiency in English, the language of the company

What Makes You Stand Out:

• Experience working with Salesforce, Excel, or customer success platforms
• Experience with Remote Sensing and Satellite Imagery
• Ability to understand diverse customer use cases and adapt support strategies accordingly
• Ability to synthesize user feedback into "product-speak," helping our engineers understand the "why" behind customer requests
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine

Application Deadline:

June 11, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Supplemental Medical and Dental Coverage
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Volunteering Paid Time Off

#Li-remote

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [email protected] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [email protected] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.

Outcomes

• Keep the CSAT above 96%
• Ensure SLA goals are met (target > 95%)
• Keep the quarterly churn level below 3%

Your responsibilities will be

• Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
• Engage with customers via tickets during respective shifts
• Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts.
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user's help center and internal usage
• Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
• Engage and collaborate with engineers, analysts, testers, product managers, and other customer-facing teams such as the Accounts management team and Sales for a top-notch customer experience.

Requirements

• Must have or practice consistently the values of customer obsession, empathy, ownership, and openness.
• Excellent written and spoken English communication skills
• Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
• Experience with localization and translation is a plus
• Possess exceptional troubleshooting and problem-solving skills
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others

Why joining Smartcat might be your best move so far

High-impact role enabling innovation and inclusion in organisations

You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.

Fully remote team of high-performers

We are a global team of 170+ enthusiastic people. We have been fully remote since 2020, with some locations populated with more “Smartcatters” than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan. We strive to grow aggressively, but we also preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too.

Join the rocketship to scale-up 10x and beyond together

We are looking for someone who will become a part of the team and play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing 150% YoY thanks to the strong product-market fit and the culture of high sense of urgency.

Celebrating diversity

We welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. We are committed to diversity and inclusion & prohibit discrimination and harassment.

Be part of an AI Native Organization

We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.

Innovating a $100 Billion industry

Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.

Join the rocketship to scale-up 10x and beyond together

We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.

Smartcat Culture: Where Diversity Meets High Performance

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

The Opportunity

Teamworks Performance is growing fast across European football, rugby, and beyond, and the elite sports organizations we serve need world-class support to match. As a Customer Support Specialist focused on Performance, you'll be the behind-the-scenes engine ensuring that performance staff across the continent can get the most out of our AMS, Nutrition, and Strength & Conditioning platforms. From complex data configurations to time-sensitive troubleshooting, you'll own customer issues from first contact through resolution.

This is not a passive support role. You'll work autonomously in a flexible, self-directed environment, partnering closely with Product Success Managers and Customer Success Managers who count on you as a key cross-functional partner. You'll bring a performance background, comfort with complex data, and the composure to navigate ambiguous problems without always having the full picture. Ideally, you'll be based in Spain, the UK, Northern Ireland, Ireland, or Portugal.

This is an excellent opportunity to grow your career at one of the fastest-growing companies in sports tech while supporting some of Europe's most recognized sports organizations.

What You'll Do

• Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and customer impact
• Build and configure Teamworks Performance products on behalf of customers, including data setup, template creation, and workflow customization
• Partner closely with Product Success Managers in a 60/40 split between ticket-based support and collaborative PS work
• Communicate clearly and responsively with customers across EMEA, owning all correspondence from initial contact through resolution
• Analyze performance data within customer environments to identify trends, troubleshoot anomalies, and surface insights
• Coordinate with Product and Engineering to escalate bugs and represent customer needs, providing thorough documentation
• Contribute to internal process and operational improvements that keep reply and resolution KPIs healthy as the business grows
• Participate in a rotating on-call schedule for weekend coverage during key customer project periods (approximately 5 to 6 weekends per year)

What You'll Bring

Must-haves:

• Hands-on experience building and using AMS in a professional or collegiate/academy performance environment
• Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or related field
• Demonstrated ability to solve complex problems independently and with urgency, often without a complete set of information
• Data literacy: ability to interpret performance data, identify trends, and draw actionable insights
• Strong written and verbal communication skills in English; able to represent Teamworks professionally in all customer interactions
• Comfortable handling sensitive athlete health data with sound judgment and adherence to data security practices

Nice-to-haves:

• Sporting background within European professional or academy environments
• Multilingual: Spanish, German, Dutch, or Portuguese strongly preferred
• Experience with data analysis tools such as R, Python, Tableau, or similar
• Familiarity with Salesforce or similar CRM/ticketing platforms

Who Thrives Here

You don't wait to be told what to do. You log in, assess your queue, and get to work. You're the kind of person who finds the answer even when the question is half-formed, and you take pride in closing tickets cleanly and completely. You understand what performance staff are dealing with because you've lived it. You know what it means to be in-season, under pressure, and relying on your tools to just work. You're a strong communicator, a reliable cross-functional partner, and someone who brings a "how can I help you" attitude to every interaction. You thrive with autonomy and enjoy the collaborative energy of a globally distributed team. You're driven by results, energized by challenge, and aligned with our values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

About Teamworks

We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

At Restream, we believe everyone has a story worth sharing. We’re on a mission to empower content creators to share theirs with the world through high-quality, accessible video tools.

Our Support team is growing, and we’re looking for a Customer Support Representative who is passionate about helping people, thrives in fast-paced environments, and shares our belief in the power of live video. As the first line of contact with our users, you’ll be the voice of Restream, turning every support interaction into an opportunity to create an exceptional customer experience.

What You’ll Do

• Engage directly with Restream users via live chat, email, and social media to provide fast, friendly, and accurate assistance.
• Be an expert on Restream’s platform, staying updated with product changes and live streaming trends to provide informed support and guidance.
• Solve user challenges related to livestreaming on platforms like YouTube and Twitch, ensuring creators have all the tools to succeed.
• Troubleshoot and escalate technical issues, collaborating with our Engineers for timely resolution.
• Advocate for customers and collaborate across teams by sharing user feedback with Product, Engineering, and Marketing.
• Contribute to support quality by participating in ongoing learning and team-wide initiatives to improve workflows, support content, and the customer experience.
• Foster customer loyalty by proactively sharing tips, best practices, and hidden gems of our product in every interaction.

What We Look For

• 2+ years in a customer-facing support role for a SaaS product, with a strong preference for candidates with hands-on experience in the live streaming ecosystem (OBS, Restream, etc.).
• A natural problem-solver with proven experience in troubleshooting complex issues for a web-based SaaS product. You are comfortable digging into technical problems to find the root cause.
• Demonstrable experience collaborating with Engineering or other resolver groups, including writing clear, detailed bug reports and seeing complex issues through to resolution.
• Excellent written communication skills and proven ability to handle frustrated or technically challenged customers with patience, empathy, and professionalism.
• Proven ability to manage a high volume of concurrent chats/tickets, consistently delivering timely, accurate, and high-quality resolutions.
• You have a strong sense of ownership. You see customer issues through to their final resolution and are proactive in preventing them from happening again.
• A proactive, self-starting mindset. You don't just solve the problems before you; you look for ways to improve processes, workflows, and the customer experience.
• This is a fully remote position with the following assigned shift: 8 AM to 5 PM UTC, from Sunday to Thursday (Friday and Saturday are your days off).

Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 10 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.

What We Offer

• A startup environment and a flat company structure
• Work closely with founders and team to build and grow the product
• Opportunity to make an impact on the evolution of the product
• Ability to create something that influences people's lives
• Equity packages for you to truly be a part of the Restream journey
• The tech you need to get your job done

About the Position:

We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.

In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert—connecting customers’ unique business needs to Bluefish’s capabilities—and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.

What You’ll Be Doing

• Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
• Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
• Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
• Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
• Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
• Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
• Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
• Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
• Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

Qualifications

• 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
• Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
• Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
• Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
• Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
• Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
• Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
• Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
• French-native and English-native language skills.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
• Join an experienced high-performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Location

Our Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in UK, Ireland, Estonia, Netherlands, Sweden.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who are skilled at working with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer.

We are looking for a Customer Success Manager to own a portfolio of customer accounts, operating as a partner and trusted advisor to DoiT customers. The ideal candidate is a self-motivated and goal-oriented individual who is skilled at developing strong customer relationships that promote retention through customer-realized value. This role is ideal for a CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver customer training and education on the DoiT console
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and leadership
• Evaluate and analyze customer needs and share information with the DoiT organization and your manager
• Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

Qualifications

• 2+ years of experience in Customer Success in a B2B SaaS Company is a must
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
• Experience driving success plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster positive business relationships with our customers and team members
• Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
• A proven track record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and develop professional competencies
• Be fluent in English to a professional degree (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page

We thought so too, but we’re here and happy we hit that ‘apply’ button.

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

What is Amplemarket all about?

Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.

In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.

Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.

Amplemarket is seeking a dynamic and experienced Head of Customer Success to lead and scale our Customer Success organization. You will be responsible for driving customer retention, satisfaction, and revenue growth by overseeing the development and execution of both customer success and account management strategies.
Your mission will be to ensure that Amplemarket delivers an exceptional experience to our customers, leading to long-term partnerships and expansion opportunities.

You will:

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
• Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
• Implement structured expansion strategies and optimize upsell/cross-sell opportunities.
• Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks.
• Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement.
• Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
• Monitor customer health, proactively preventing churn and maximizing lifetime value.
• Leverage data insights and customer feedback to drive continuous improvement.
• Improve Net Promoter Score (NPS) by enhancing customer experience and advocacy.
• Drive multi-year renewals, case studies, and scalable advocacy programs.
• Enhance CS processes and automation to scale retention and expansion efforts.

Who we’re looking for:

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment.
• Proven track record in driving customer retention, expansion, and satisfaction at scale.
• Strong leadership skills with the ability to inspire and grow a high-performing team.
• Data-driven mindset with expertise in tracking, measuring, and acting on customer success and account management metrics.
• Exceptional communication skills and experience working with C-level executives.
• Ability to thrive in a fast-paced, high-growth environment.
• Experience with customer success tools, CRMs, and account management best practices.
• Fluency in English is required.

A little more about Amplemarket:

• We are a post-Series A start-up
• We are backed by YCombinator
• Fast growing startup with product market fit
• Founders also created https://fermatslibrary.com
• You can listen more about us here: https://bit.ly/2W7fVDR

We offer:

• Nice work environment
• Competitive Salary
• Health Insurance
• Stock Options
• Annual Company Trip in a secret location
• and more!

Amplemarket is committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

About Us

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

What’s the opportunity?

Qualio’s Customer Success team is looking for a Customer Success Associate to improve Qualio’s retention, customer growth and customer experience. Through detailed account planning, management skills and focus on delivering top customer experience at scale, you will be responsible for renewal management, risk management and growth for your customers.

Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, upsells and some project management. The reactive will consist of support and general account management duties.

What will I be doing?

• Be the primary contact and advocate for your assigned book of business
• Improve customer engagement and adoption through proactive touchpoints and driving customers through an adoption journey
• Develop and deliver win/win outcomes for customer renewals that optimize contract terms while protecting and enhancing customer trust
• Partner with Account Management to drive increased revenue from new product feature adoption and expanded usage
• Collaborate with the Product, Marketing and Sales teams to advocate for your customers and proactively find ways to grow our customer base
• Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Risk Management, Quoting and Forecasting

What skills do I need?

• 1-2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
• Proven expertise in driving win-win outcomes in contract negotiations
• Proven track record in expansion / sales focused opportunities
• Demonstrated experience as a trusted advisor to customers
• Adaptability to take on new projects and adjust to changing priorities
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience with Salesforce, Catalyst, GSuite (or similar softwares)
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

Benefits

In addition to playing an important role in building Qualio, you'll receive:

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role

Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.

You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote.

For location-specific details, please connect with our recruiting team.

What You Will Do

• Solve interesting, technically complex cases for Vercel customers.
• Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• Develop and improve internal tools and scripts that increase team efficiency.
• Specialize in a given product area (v0) and act as a domain owner within the team.
• Improve existing documentation and create new runbooks, guides, and internal processes.
• Assist Customer Success Managers with Enterprise requests and escalations.

About You

• You lead by example and provide feedback to mentor other members of the team.
• You have hands-on experience using Vercel and v0 as a platform.
• You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
• You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
• You enjoy engineering solutions to resolve root causes of recurring problems.
• You have strong written and verbal communication; able to explain complex systems clearly.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion for delivering a customer experience second to none.
• You are willing to participate in a weekend/holiday on-call rotation.

Bonus If You:

• Have frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Have experience automating workflows with agentic services.

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

Position Overview:

A Support Specialist at Remote People provides crucial service and support, using our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Remote People's valued clients.

Key Responsibilities:

• Serve as the primary point of contact for HR-related customer inquiries, handling them through email, phone, and chat.
• Efficiently manage and resolve client and employee inquiries, ensuring timely and effective issue resolution.
• Investigate and troubleshoot client issues, identifying root causes and providing solutions, with escalation to relevant teams or management when necessary.
• Collaborate with internal teams like sales, operations, finance, and payroll to ensure comprehensive client support and success.
• Utilize client feedback to contribute to the continuous improvement of products and services.
• Maintain up-to-date knowledge of the company's offerings to provide accurate and effective client guidance and support.
• Conduct training sessions for clients on using the company's products or services, as needed.
• Identify and escalate complex issues to higher-level support or management for efficient resolution.
• Engage in effective stakeholder management, staying informed about departmental changes for better coordination.
• Analyze support data and trends to identify improvement areas and strategize enhancements in the support process.

Key Qualifications:

• A minimum of 3 years of experience in customer service, within EOR or HRTech.
• Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
• Fluency in English (C2 or equivalent).
• Ability to work under pressure in a dynamic, fast-paced environment in a global company setting.
• Strong problem-solving and critical thinking skills.
• High level of organization and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Cultural sensitivity to communicate effectively with a diverse client base.
• Continuous learning mindset to keep up with industry and product developments.
• Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: [email protected]

About Us

AVEA is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond our innovative supplements from our Swiss R&D, we're expanding our reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join us as we shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do

Operational Support & Customer Operations (90%)

• Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our customers.
• Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring foundational training.
• Ticket & Logistics Management: You handle operational and logistics-related inquiries (e.g., shipping, orders, returns, subscriptions) in a solution-oriented manner, proactively working to reduce ticket volume and improve response efficiency.
• Performance & Service Quality: You monitor support performance metrics, contribute to maintaining service levels, and ensure smooth daily operations in a fast-paced support environment.

Optimization & Support Enablement (10%)

• Process Improvement & Insights: You identify recurring issues, analyze inquiry trends, and suggest operational improvements to reduce friction and enhance efficiency.
• Knowledge Base Maintenance: You contribute to updating and structuring internal and external knowledge resources to streamline workflows and enable faster resolution times.
• Cross-Functional Coordination: You collaborate with relevant teams (e.g., Operations, Logistics, Product, Marketing) to improve customer experience from an operational perspective.

What are we looking for

• Min 1 year of professional experience In Customer Support, preferably in Supplement or Nutrition industry
• Strong understanding of customer support workflows, ticketing systems, and structured case management
• Comfortable working with KPIs such as CSAT, response times, resolution rates, and ticket volume targets
• Experience handling logistics-related topics (e.g., shipping, order management, returns, subscriptions)
• Ability to proactively identify recurring issues and contribute to ticket volume reduction
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Native level Italian and good English language skills are a must, German language strongly desired.
• French language is a plus.

Why join us

We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our team, you'll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join us as we shape the emerging longevity space, fostering healthier, longer lives!

Company Perks & Benefits

🗺️ Strong team culture with regular team events and off-sites

🍹 Unlimited holidays and flexible working hours.

💻 A Company laptop

🏡 Remote Office Upgrade budget

🎓 Education allowance and accelerated growth paths.

🎁 Complimentary AVEA products and discounts for family & friends.

About the Role

You’ll be the first point of contact for clinicians, hospital teams, and partners using PMcardio—making sure every interaction feels fast, helpful, and human.

This role blends clinical understanding, customer empathy, and technical curiosity. You’ll support PMcardio users, troubleshoot product and workflow questions, educate customers on best practices, and partner with Product, Medical, and Engineering to turn recurring issues into better experiences.

If you enjoy solving problems, communicating with customers, and helping healthcare teams succeed with impactful technology, you’ll fit right in.

Your Role ????

• Deliver world-class support: Provide high-quality, personable help for customers across Europe and beyond
• Educate and enable users: Guide new users to success with onboarding support, demos, best practices, and clear “how-to” explanations
• Be the customer voice internally: Capture insights, recurring pain points, and feature feedback and share them with Product, Medical, and Engineering
• Drive continuous improvement: Help refine support processes, internal knowledge base articles, and playbooks
• Partner across teams: Work closely with Sales to support pilots, renewals, and smooth customer experiences
• Represent the brand: Act as a Powerful Medical ambassador—occasionally traveling to customer meetings, trainings, or conferences

What you need

Your Profile ????

• Clinical background: Degree in a clinical or biomedical/life sciences field or equivalent healthcare experience
• Customer-first mindset: You’re empathetic, caring, and genuinely motivated by helping others succeed
• Strong communicator: Fluent English (bonus points for additional European languages); clear writing and confident speaking
• Problem solver: You enjoy investigating, asking the right questions, and trying options
• Hands-on attitude: You roll up your sleeves, take ownership, and follow through reliably
• Relevant experience: Prior work in customer care, clinical support, healthcare operations, or other client-facing roles
• Mission-driven: Passion for healthcare + technology and excitement about saving lives with AI

About us

At Powerful Medical, we are building global life-saving technology. Our certified product diagnoses cardiovascular diseases (#1 cause of death globally) by scanning ECGs using AI and machine learning. We’re currently cooperating with several leading healthcare providers within the EU and are backed by both European and Israeli VCs.

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

What You'll Do

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

What We're Looking For

• 2+ years in a customer-facing role
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• High proficiency in reading, writing, and speaking English
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

What you’ll do

• Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
• Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
• Expand current customer accounts through upsell opportunities of products and services
• Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
• Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
• Become an industry expert by continuously seeking out and learning industry trends and best practices
• Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
• Provide customers with marketing, industry and platform best practices
• Connect customers with ecosystem partners (i.e. software, agencies, production)
• Mitigate churn by proactively addressing leading indicators
• Maintain and update an accurate log of activity in our CRM system
• Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience
• Preemptively spot patterns to improve usage and adoption

Do you have what it takes?

• 3+ years of Customer Success and/or Account Management, preferably in SaaS
• Excellent communication, presentation, written, negotiation and listening skills
• Demonstrated interest in the SaaS, online video, and influencer industries
• Growth mindset and a positive attitude
• Ability to organize and prioritize time and tasks
• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
• Graduate of a four-year university or equivalent professional experience

What We Offer

• Competitive compensation
• Clear path for career growth
• Flexible PTO
• Medical benefits with cost sharing: health, dental, and vision
• Remote-first work with a stable home base
• 401(k) plan with company match
• Stipends for technology, coworking space, and professional development

Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.

Are you interested in applying?

• Click the “Apply for this position” button
• Fill out the short form
• We will review the applications and email candidates who qualify to set up a first-round interview

Job Details

Job Title: Customer Success Manager

Career Area: Customer Success

Location: Remote

Position: Customer Success Manager

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.

Must speak a second European language: preference for Italian, French or Polish

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

Requirements

• 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
• Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong understanding of the EMEA market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team environment
• Must speak a second European language: preference for Italian, French or Polish

Make legal technology accessible to everyone

At Saga, we're building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform blends legal reasoning with machine precision to make complex work simpler, sharper, and more human.

We're gaining momentum. Lawyers rely on us for critical work every day, and our growth is accelerating. We're opening a new role that connects product, tech, and customers - someone who'll help us scale without losing what makes us great.

Your role as Customer Success Engineer

You'll sit between our customers and our product, making both better. As our first dedicated Customer Success Engineer, you are the main technical point of contact for customers and internal teams when it comes to product questions, integrations, and platform behaviour. You help legal teams get real value from our AI platform by solving issues fast, preventing recurring problems, and feeding real world insights back into the product. You work hands on with logs, APIs, workflows, and edge cases, always with the end user in mind. This is a builder role. You are not stepping into a finished support machine. You help design how support works, what good looks like, and how we scale it without losing quality.

What you’ll do:

• Act as the first point of contact for technical questions and product issues
• Debug and reproduce customer facing issues and escalate when needed
• Investigate logs, errors, API requests, and AI workflow behaviour
• Translate customer pain points into clear insights for Product and Engineering
• Create and maintain technical documentation, guides, and solution examples
• Work closely with Engineering, Legal Research, Product, and Infra teams
• Improve onboarding and self serve support to reduce inbound tickets over time

What you bring to our team

You're motivated by solving real problems for real people. You stay composed under pressure, enjoy the challenge of debugging complex issues, and know how to explain what went wrong in plain language. You care about user outcomes and understand the technical side well enough to get them there. You also bring:

• 3+ years of experience in a technical support or technical success role
• Hands on experience troubleshooting SaaS platforms, APIs, and integrations
• Debugging skills with logs, errors, reproductions, and API flows
• Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
• Clear written communication skills for documentation and user guidance
• Ability to explain technical concepts to non technical users
• Fluency in English is required. Any additional European language is a plus.

What we offer in return

Saga is built on the belief that better legal technology should serve everyone, not just those

with the biggest budgets. We offer you a genuine opportunity to make legal AI accessible to

professionals who truly need it. The autonomy is real, the growth path is clear, and what you

build will help shape how an entire market adopts AI. We also offer:

• A salary up to €42.000 per year depending on experience
• Clear growth path towards technical leadership: Senior Engineer, Implementation
• Lead, or Product Management depending on where your interests take you
• High autonomy with freedom to experiment, decide, and build your own way
• Remote first setup within EU time zones, with optional workspaces
• A team that moves fast, thinks clearly, and builds with care
• Annual learning budget for certification and conferences
• Hardware and workstation equipment budget
• Entrepreneurial energy at global scale

If all this sounds like your kind of challenge, we’d love to hear from you.

“Be the person who guides our members through their greatest adventure with WiFi Tribe—help us build a global community for those who live life boldly.”

As our Tribe Support Lead (our term for "customer service"), you’ll be the person our members trust — the one who helps them step into the community, join life-changing trips, navigate challenges, and feel truly at home with WiFi Tribe. You’ll balance customer success, sales, community care, and operational excellence, all while working with a team that cares deeply about the humans behind the emails.

If you love helping people, think clearly under pressure, communicate like a pro, and thrive in a fast-moving environment where you own your outcomes — this role may be your perfect fit.

Our team is made up of A-players. We’re looking for our next A-PLAYER to join the squad – is that you?

Note from Diego, WiFi Tribe CEO:

I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.

It was never meant to be a “business”. Just a group of friends traveling the world together.

It’s been 10 wild years…

Since that first trip, we’ve brought 3,000 nomads together in 100 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

What we do changes lives.

Not a little, but a lot and in every way you can think of.

If this excites you, keep reading to see if this might be the most perfect job ever created for you.

COMPANY SNAPSHOT & MISSION

We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together.

WiFi Tribe is the curated global community for remote professionals who seek growth and long-lasting connections.

Our Mission:

We empower remote professionals and entrepreneurs to live boldly—to travel the world with like-minded friends without losing momentum on their goals or careers.

OUR CULTURE

This is who we are and how we do things at WiFi Tribe:

• MISSION-DRIVEN: The mission is our only agenda. There's no politics here.
• HUSTLERS: We do the work that gets the results. And we do a lot with a little.
• DOERS: We shorten time from idea to implementation.
• AI-SAVVY: We're all AI-savvy and use AI to boost our abilities.
• BOLD: We take risks and stand for what we believe in.
• HONEST: We do the right thing and tell the truth when no one's watching.
• FINISHERS: We finish what we started.

THE ROLE (YOUR MISSION)

You ensure that every member of WiFi Tribe feels supported, informed, understood, and excited about their journey with us, while also ensuring spots on our trips always fill up.

You’ll make joining the community feel seamless, guide members toward the right Chapters for them, help them navigate tough moments with empathy and clarity, and build the foundations for experiences they’ll remember for the rest of their lives.

At the same time, you’ll bring structure, speed, and thoughtful improvements to our Tribe Support systems — becoming the operational backbone that keeps everything running smoothly behind the scenes.

You are the person who makes the lead up to their first (or next) trip feel exciting, human, and personal.

You are the bridge between members and the team.

You are the protector of the community’s vibe and the champion of our values.

If you do your job well, members will feel seen, held, and cared for — and the entire WiFi Tribe experience will be better because of you.

WHO YOU ARE

You’re the kind of person people naturally turn to — not just because you’re reliable, but because you genuinely care. You think in solutions, not problems. You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic.

You’re equal parts strategic thinker and hands-on doer. You love systems, but also love humans. You’re the person who follows through, meets commitments, and makes everything you touch a little better than you found it.

You thrive in autonomy, learn fast, and get energy from helping others succeed. You’re resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty.

Most of all, you believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world.

RESPONSIBILITIES (WHAT YOU’LL DO)

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team.
• Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful.
• Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish.
• Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community.
• Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything.
• Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time.
• 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department.
• AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.
• Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook.
• Culture advocate. Model WiFi Tribe’s values in everything you do.

GROWTH & DEVELOPMENT OPPORTUNITIES

• Startup Exposure: Work closely with the executive team, gaining direct insights into scaling a global community and running a startup company.
• Increasing Responsibility: Possible opportunities to step into additional roles or tackle special projects aligned with your skill set.
• Ownership of Projects: Come up with ways to make big improvements and lead initiatives that showcase your abilities.

Requirements

MUST HAVES

• 2+ years working in customer success or similar field
• Experience in a sales role
• Native-level English with impeccable grammar and very strong writing skills
• Strong organisational skills
• Attention to detail
• Tech-savvy and a quick learner and early adopter of new tools and technologies
• Very comfortable with AI tools (e.g., ChatGPT, Claude)
• Proactive problem-solver who identifies needs before they arise
• Strategic doer applying critical thinking to all tasks
• Autonomous (you'll be super successful with zero management)
• High integrity
• Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

HOW TO APPLY / NEXT STEPS

1. Application Submission: Submit your application through this platform (make sure you also submit the Typeform that you will see once you've started your application). Note: we never consider email submissions.
2. Initial Screening: A few assessments and a personality test to understand how you work.
3. Video Questions: A few short video questions to learn more about your background, motivations, and personal interests.
4. Main Interviews: A deeper discussion about your technical skills, personal-task management approach, and fit with our culture.
5. Real-World Task Exercise: A short exercise simulating tasks you’d handle in this role.

We aim to wrap up the process within 3-4 weeks.

Benefits

COMPENSATION

• $25,000 – $50,000 USD per year (based on experience, track record, and whether you'll take on additional responsibilities)
• A bonus if you hit targets/KPIs and help the company achieve its goals (company wins = you win)

PERKS

• Fully Remote: Work from anywhere in the world—home office or a beachside café.
• Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network.
• Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations.
• Professional Development: We invest in our team through sponsored learning resources and conferences.
• Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.

We can't wait to meet you!

If you’ve read this far and something in your chest is saying, “This is me” — trust that feeling.

WiFi Tribe is built by people who care deeply, take bold action, and leave things better than they found them. If you’re a badass A-player ready to bring your talent, your heart, and your drive to a role that actually changes people’s lives, we’d love to meet you.

Apply now — your next great adventure starts here.

About Baserow:

Baserow is a powerful, open-source no-code data platform that empowers business users to build databases, applications and custom workflows to streamline daily operations — without technical skills. We believe in democratizing software: making data management accessible, flexible, and scalable for teams of all sizes. As part of our growth, we’re looking for a Product Specialist to help drive deep customer value, enable successful adoption, and shape Baserow’s product evolution based on customer use cases.

What you’ll do:

• Develop deep expertise in Baserow’s platform — its features, data modeling capabilities, APIs, integrations, and limitations — to become the go-to resource for both internal teams and customers.
• Work closely with prospective and existing customers to understand their business processes, challenges, and goals; translate those into concrete Baserow-based solutions.
• Design and deliver tailored demos, proof-of-concepts, and production ready solutions to help customers get value quickly and effectively.
• Provide technical guidance and best practices around data modeling, relational structure, data integrity, automation, app building and integrations.
• Act as a bridge between prospects/ customers and internal teams (Product, Engineering, Support, Documentation) — capture feedback, report patterns/trends, and surface feature requests or usability issues.
• Help craft and maintain documentation, tutorials, onboarding guides, and best-practice playbooks to support users at all levels.
• Provide first line of support for existing customers with support contract.
• Support and facilitate customer training sessions, workshops or webinars to promote product adoption and proper usage.
• Collaborate internally to influence product roadmap, packaging, and positioning, based on real customer needs and use cases.

Who you are / What we’re looking for:

• You have 2+ years of hands-on experience using Baserow or other no-/low-code / relational-database platforms such as Airtable or n8n, and are comfortable designing data structures, tables, relations, applications and workflows/automations.
• Excellent english language skills: written and verbal.
• You have prior experience in consulting, customer-success, solutions-engineering, product-specialist or similar roles — ideally supporting SaaS / no-code platforms.
• You’re technically fluent: able to understand use cases, map requirements to technical design, explain constraints, and propose solutions. Comfort with APIs, good understanding of HTTP and basic JavaScript or Python skills is a must. Basic programming/scripting skills, ideally in Python, JavaScript and SQL skills.
• Excellent communication skills: you can translate a business use case into a technical concept / database model as well as translate technical concepts into clear, non-technical language for our clients; you can listen actively and ask the right questions to uncover underlying needs.
• Strong project management, organization, and documentation skills: you can manage multiple customer engagements, follow up on action items, and deliver professional documentation and training materials.
• Customer-centric mindset: you care about helping users succeed, you take ownership of their success, and proactively seek to reduce friction, provide guidance, and enable best practices.
• Ability to write detailed bug reports with reproducible steps for the product developers to resolve.
• Self-driven, curious, and collaborative: able to work across teams (sales, product, developers, documentation) and contribute insights from customer engagements to help shape Baserow’s future.
• You will be reporting directly to the co-founder and Chief Commercial Officer.

Bonus / Nice-to-have:

• Experience working with enterprise customers or complex workflows.
• Being able to work with git / docker to set up a local instance is also useful for our self hosting clients.
• Experience creating training content: webinars, walkthroughs, tutorials, documentation.
• Fluency in additional languages (especially non-English) — French or German

Why Baserow / What we offer:

• A chance to shape and influence a fast growing start-up in the AI & no code space.
• Opportunity to work closely with users — understand their needs, help them succeed, and directly influence product development.
• A collaborative, mission-driven team that values feedback, transparency, and continuous improvement.
• Flexibility, autonomy, and ownership: you will be trusted to drive customer success and product impact.
• Remote only: you chose to work where you work and live. Preference is US or European timezone.
• Professional growth: build deep expertise in AI & no-code database solutions, customer-facing product consulting, and cross-functional collaboration.
• A competitive salary and stock options package.