Customer Success

OK, so let's start with a few words about

Alokai is an award-winning and pioneering global technology startup setting a new standard in online shopping. A frontend website technology for eCommerce businesses, the company develops software for retailers to create fast, modern and high-performing online storefronts at a fraction of the cost and time.

Loved by developers, Alokai provides a whole ecosystem of ready architecture, out-of-the-box integrations, and other frontend services that can work together or independently to cover the entire frontend development cycle – from build to launch.

Founded in 2021, Alokai (prev. Vue Storefront) is a best-in-class composable commerce solution and market-leading Frontend as a Service currently used by 2,000+ live stores around the world. With a remote, global team of 100+ people and offices in San Francisco and Warsaw, Poland, customers include Baby Bunting, Zadig & Voltaire and Berlin Brands Group.Supported by 130+ partners and a community of 10,000+ developers, Alokai and its leaders are recipients of a number of industry awards, including Europe’s top tech startup prize and recognition from Forbes magazine.

Location: Remote, EMEA based

What will you be doing in this role?

• Drive adoption, retention, and expansion among our diverse client base to ensure they get the most out of our products.
• Collaborate closely with our Solution Architect, Sales and Product teams to streamline the onboarding process, ensuring a smooth and efficient transition for our clients.
• Work proactively to build and maintain long-term relationships with our clients, becoming a trusted advisor and partner.
• Lead the renewal process and develop strategies for account expansion to minimize churn and maximize growth.
• Gather and synthesize customer feedback, using it to advocate for new features and product enhancements that meet our clients' needs.
• Engage with customers to collect valuable insights that help shape the future direction of our product offerings.

What you need to succeed:

• At least 3 years of experience in B2B enterprise SaaS customer success, account management, consulting, or sales.
• Demonstrated ability to meet revenue or renewal targets with mid-market and enterprise-level accounts.
• A growth mindset with the ability to adapt to rapidly evolving business needs.
• Exceptional empathy and motivation, with a strong focus on team success.
• Fluency in English is essential for effective communication.

What can you expect?

• Unlimited holidays for all employees
• Fully Remote work with flexible working hours
• Values-driven culture, friendly and supportive work environment
• Ability to regularly attend conferences and community events, both as participant and contributor
• Flat organizational structure: it helps to focus on what’s essential - have no barriers in communication, no corpo-language, no going things around, no need to do things differently than most smartly and efficiently.
• Benefits: flexible working hours, working from wherever you want.

Join us if you feel that it's time for you to join Alokai’s extraordinarily enthusiastic and successful team!

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You will help MUI provide timely and efficient support to our customers and continue to streamline our customer operations across the board.

Details of the role

• Location: Remote (working hours are UTC 15:00 to UTC 23:00).
• Type of work: Full-time (contractor or employee depending on circumstances).
• We're a remote company, operating mostly asynchronously.

The company

MUI's story began in 2014 with Material UI, the most successful React implementation of Google's Material Design. Today, Material UI stands as one of the most popular open-source libraries on GitHub and has paved the way for the fully-fledged startup known as MUI (founded in 2019), which now boasts an ever-expanding ecosystem of React UI products. We're a company of 31+ people as of early 2024, and we're growing.

The products

MUI is best known for our flagship product, Material UI—but this is just one of three core component libraries we maintain. Base UI is our headless component library, and Joy UI is a sister library to Material UI that implements our own in-house Joy Design system. We also host Design Kits and pre-built Templates.

Beyond the core libraries, MUI X offers advanced components like the Data Grid, Date and Time Pickers, and Charts, for more complex user interactions and data visualization needs.

We're also making ambitious moves to incorporate our full suite of components into Toolpad, a low-code admin builder tool for assembling full-stack apps faster than ever.

Learn more about MUI's products in this blog post: An introduction to the MUI ecosystem.

The culture

MUI is a fully remote company with a team that spans the globe. The majority of our work is asynchronous, and we rely on written communication to collaborate. We're radically transparent: nearly all of our work happens in public. Each contributor has the freedom to decide how and when they work, and that work is primarily self-directed: it's your responsibility to define and complete your own tasks in a timely manner.

For additional details about the culture, you can check our careers and about pages and also our public Handbook.

Why we're hiring

One of MUI's company values is to #putcommunityfirst, and that includes high-quality and timely responses to customer support requests. While technical support for bugs and features is provided by our product and engineering teams, all sales and product inquiries are currently handled by a small team of two support and operations agents. We're looking to add a support-focused agent to this stellar team, to ensure our resources and bandwidth continue to match our customer needs.

Overall, both our open-source community and our premium products are growing fast (x2 YoY). We need talented people to keep that going!

Why this is interesting

This is an opportunity to work fully remotely with an agile, industry-leading company. We offer a dynamic work environment that is best suited to independent learners who are eager to proactively dig into customer requests and who enjoy problem-solving independently.

Our products empower React developers to build awesome applications faster – we see millions of developers on MUI's docs every year, one million a month.

The role

As a customer support agent, you will focus on delivering consistent, high-quality support to our customers, providing product information, sales quotes, and filling out compliance requests with the support of our Head of Operations. This could include handling requests that are not yet documented in our existing knowledge base and working with the team to create clear guidelines around common support requests and agreed-upon responses. While this is not a technical role, having a basic understanding of what a UI library is and how they work will be fundamental.

Taking initiative, actively documenting, and being comfortable with new challenges are the main keys to success in the role.

What you'll do on a day-to-day basis

Depending on the day, you'll:

• Manage our queue of customer support tickets and execute associated tasks for resolution, including but not limited to processing refunds, deleting user accounts, processing quote requests, and answering FAQs
• Contribute to our support request types and macros database, making sure it's detailed, clear, and up-to-date
• Maintain our ticket database for analytics and historical reference by leveraging tags, internal comments, and creating canned responses where appropriate
• Suggest and implement workflow improvements, including automation and helpful reports to stay on top of ticket volume
• Moderate our store reviews and escalate important feedback to the relevant parties (internal or store contributors)
• Respond to Paypal & Stripe disputes
• Actively follow up on critical customer communications, such as overdue invoices
• Collaborate with a Customer Success Engineer and a Product Engineer for our Store to find new solutions to recurring customer pain points (updating legal documents for clarity, creating new internal apps for frequent use cases, adding feature requests to GitHub)
• Stay up to date on any major releases or changes to our product offerings by attending monthly company meetings and incorporating any changes to our legal pages in your work
• Create Notion pages to suggest opportunities to improve the quality and efficiency of our customer service operation overall

Who we're looking for

Required

• Independent learning skills: we operate mainly on documentation training and feedback, so having someone who can learn by reading through Notion pages, previous tickets, and written instructions and then responding to async feedback is key.
• Excellent communication skills: the bulk of the work will be interpreting and responding to customer inquiries, so clear writing skills are invaluable.
• Patience and curiosity: support requests can be tedious and confusing sometimes! We need someone who knows how to follow up for clarification, and who is committed to resolving requests with kindness and knowledgeability.
• Organized thinking: responding to tickets requires an ability to interpret an incoming ticket based on existing or new patterns (agreement terms, support types, product promises, etc) and to match requests with the appropriate responses (from macros, previous tickets, or templates).
• Self-management: as a remote and async company, we firmly avoid micromanaging practices, relying on everyone to leverage their own strategies for productivity and focusing on output, not process.
• Organized documenter: we thrive when using thorough documentation and categorization, meaning tickets are labeled, patterns become templates, and ideas for automation/improvement become entries in our project database.
• Comfortable around technical language: engineering skills are absolutely not required, however, you will need some basic literacy around web development and digital product work (downloads, installs, upgrades, updates, bugs, etc).

Nice to have (but not required)

Experience (1+ years) providing customer support for similar companies (developer tools, IT tools, digital products) will be considered a bonus.

Benefits and compensation

Compensation bands: 20-30k USD, or equivalent in local currency, per year. You can find our perks & benefits on the careers page.

How to apply

Apply now for this position 📮

Don't meet every requirement? Apply anyway! Research shows that certain folks are less likely to apply for a role than others unless they meet 100% of the outlined qualifications. If this role excites you, we want to hear from you. We'd love for you to share the unique skills, passion, and experience you could bring to MUI.

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About Enode

At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.

About the role

Enode’s mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. To deliver on this mission, we depend entirely on our customers to build successful products that allow us to reach millions of end-users worldwide.

Enode is looking for a (Senior) Customer Success Manager who will work closely with our customers and help them build cutting-edge energy management applications that save the end-user money and help balance the grid.

Enode works with a range of customers from many of the largest energy retailers in the world to leading energy management start-ups and scale-ups. As a CSM you will be responsible for:

• Managing a portfolio of customers, typically working closely with both senior management and their product- and development teams.
• Helping to evolve the Customer Success function within Enode. As a start-up, we are still early in our journey and you will be expected to proactively help shape our strategy and ensure that we install the right processes, systems, and team to be successful
• Diffusing relevant customer insights to the benefit of other teams at Enode, including Product/Engineering, Sales, Marketing, and Partnerships

About you

To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system. We’re looking for someone who has:

• 2+ years of experience in a customer-facing role (e.g., management consulting, customer success, or similar)
• Experience from either the energy sector and/or API products is a bonus
• Strong analytical and problem-solving skills
• Motivation to work in a fast-paced start-up environment
• Ability to work collaboratively in a cross-functional team environment

As a startup, we want to attract the best candidates with the highest potential for growth & impact. If we think you’re a fit, note the seniority and responsibilities for this role can be tailored based on your experience.

What we offer

• A stimulating, fun, and caring work environment with high drive and ambition
• Opportunity to join an early-stage climate tech startup with global aspirations
• Competitive compensation, including a very attractive employee option program
• Unlimited PTO & flexible working schedule
• A remote-first setup. We also have an office in Oslo if you want to work from there
• Stipend for setting up your home office & co-working space
• Regular offsites with the team in various exciting locations (we went to Costa Brava 🇪🇸 on the last one).

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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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Description

LearnWorlds is on a mission to educate. Our powerful all-in-one platform enables trainers, educators, and enterprises to create and offer unique learning experiences. The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. In this way, Learnworlds aims to offer a holistic online learning experience. A huge emphasis is being given to creating student satisfaction and deep, lasting connections between learners and instructors.

Today, LearnWorlds has c.9000 customers in more than 140 countries and our team is fully remote. However, we also offer the option of working from the office for those who want to mix things up. We have offices in Athens, Crete, and Limassol.

About the role

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Your role as a Customer Success Manager will be to sustain business growth and profitability by maximizing value, as well as mediate between clients and LearnWorlds.

Responsibilities

• Onboard, provide training and resources to help new clients learn and make the most of our product
• Proactively engage with customers post-implementation to understand evolving needs and challenges
• Handle and resolve customer requests and complaints, with the help of Customer Support and Sales
• Conduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance customer satisfaction
• Help customers succeed with their course-selling or training business goals
• Identify high-risk clients that are likely to churn and come up with ways to minimize it
• Identify opportunities for upselling or cross-selling to maximize revenue and customer value
• Collect client feedback and communicate it with the Product and Product Design teams to drive product improvements
• Focus on customer loyalty and build close long-term client relationships

Requirements

• At least 2+ years of experience in Customer Success, Customer Training, Support, Sales or similar customer-facing roles
• BS or BA degree in Business, Marketing, Communications, Computer Science or other related fields
• Excellent English communication and interpersonal skills
• Tech-savviness and ability to learn new software
• Highly organised and able to multi-task with strong time management skills
• Self-driven and proactive nature
• Knowledge of customer success processes
• Passion for service, positive attitude, and a team player
• Calm and fast problem-solver
• Excellent presentation skills

Additional Skills That Could Set You Apart

• Experience in SaaS would make a huge difference
• Proficiency with CRM software and customer success tools.
• Basic understanding of digital marketing principles will also be a plus

Benefits

• Private life and health insurance plan
• Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
• Your personal annual training budget
• An annual home office allowance to set up your personal space
• Company laptop
• 23 days of paid time off
• 3 early summer Fridays in July and August
• A free LearnWorlds School to build and sell your own courses
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats (see the video of our latest retreat).

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What’s a Rich Text element?

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Static and dynamic content editing

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🌍  ABOUT LIVEFLOW:

We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.

We want to fix that.

We are backed by world-class investors like YC, YC Continuity, Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google), Tomer London (Co-Founder, Gusto), and more.

🧠 ABOUT THE ROLE

We are seeking a dedicated and empathetic Customer Experience Specialist, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.

This role is specifically designed for people with top-notch financial modeling skills who are eager to grow their career in a customer-facing role.

WHAT YOU WILL DO:

• Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.
• Address customer support queries promptly and empathetically, consistently exceeding customer expectations.
• Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.
• Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.
• Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.

🧳 WHAT WE'RE LOOKING FOR:

• 2+ years in an accounting, finance, or similar role.
• Advanced financial modeling and Excel skills.
• A passion for delivering exceptional customer experiences.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think independently in a fast-paced environment.
• You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.

BENEFITS:

• Competitive base salary
• Substantial equity package
• Health, vision, and dental insurance
• 401(k)
• All the latest tech you need; MacBooks, monitors, etc.
• Monthly budget to spend on books and conferences to keep learning

The estimated base salary for this role is $50,000 - $70,000. This range is subject to change, and the final base salary will be determined by factors such as geographic location, skills, work experience, and business needs.

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What’s a Rich Text element?

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Millions of Java developers and the world’s top businesses trust Azul to power their applications. We are growing fast and need determined, innovative and energetic contributors who want to make an impact today!

At Azul we emphasize empowerment, enablement and collaboration designed to foster speed of decision making and creative approaches to driving customer value. We are distributed across the world and offer the flexibility of working from home as well as the structure of an office environment that focuses on employee wellness and opportunities for professional growth.

Due to growth, we are actively interviewing candidates for our Senior Customer Success Representative (CSR) to be a part of our Worldwide Customer Success team at Azul. The Sr Customer Success Representative acts as the liaison between the Customer and Azul focusing on ensuring our customers have the best possible experience from onboarding through their lifetime with Azul.

Our Senior CSR will have experience with experience in a high-performance, high-tech subscription-based company. The ideal candidate should have a proven track record of effectively supporting global organizations as the primary liaison between customers and the company. Their role involves ensuring that every Azul customer enjoys the highest level of satisfaction by guiding them through their customer journey. The Senior CSR will coordinate the necessary resources within Azul to facilitate optimal experiences in onboarding (including any necessary training), ongoing support, adoption and expansion, renewals/retention, and ultimately, maintaining peak customer satisfaction.

This position will work Central European Time and ideally will be located in Prague, Czech Republic or anywhere in the EMEA region.

What you will do (aka the Responsibilities):

• Direct communication with all new Azul customers providing them with a “welcome packet” that includes contact information, useful links to training materials and other various resources.
• Ensure all necessary Azul internal setup has occurred and all required welcome messages, onboarding, and support processes have occurred.
• Lead (Plan, Prep, coordinate, and execute) in conjunction with the Account Executive and Sales Engineer, a series of communications and “check in” meetings throughout the lifecycle of the customer including:
• Welcome meeting in conjunction with the Sales and Pre-Sales Engineers
• Quarterly or semi-annual check in meetings
• Formal Azul Service Reviews
• Follow up reviews of migration plans and progress
• Product feature updates
• Act as liaison for customer requests, questions, escalations to ensure issues are received and addressed by the appropriate organizations within Azul in a timely manner.
• Monitor and gather key customer information related to customer support interactions, cases, downloads to establish an ongoing “risk profile” of key customers.
• Maintain internal data systems with all customer intelligence gathered through research and interaction.
• Drive attendance of key customers to individual or group Security reviews with CTO or other Azul sponsored meetings.
• Work with Renewals and Account Executives to identify renewals risk, mitigate customer churn risk, and identify and facilitate expansion opportunities.

What you bring (aka the Requirements):

• Maniacal focus on the positive customer experience
• Strong written and verbal communication skills and the ability to clearly and effectively articulate Azul’s value and business practices
• Organized, detail and process oriented
• Flexible and supportive in a fast moving and changing environment
• Self-starter, willing to take a leadership role in driving initiatives in support of the optimal customer experience
• Manage multiple tasks and use good judgment in resolving difficult issues
• Ability to coordinate across Azul department resources to execute complex customer needs

Your Education & Experience:

• 10+ years experience in either a Customer Success, Customer Support, or Sales Engineer role
• English Fluency
• Undergraduate or Master's Degree in computer science or related degree
• Demonstrated experience in technical role, preferably in software or complimentary industry
• Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers.
• Project management experience a plus
• Excellent Presentation skills as well as verbal and written communication skills
• #LI-Remote

What we Offer

·         Comprehensive compensation and healthcare packages

·         Equity Program – be part of our success

·         Referral Program

·         Work-life balance, remote-first, paid time off, company shutdown, holidays

·         Work with top experts worldwide whom contribute to the Java ecosystem

Our Culture & Values

·         Maniacal Customer Focus

·         Innovation & Excellence

·         Initiative & Courage

·         Impact & Influence

·         Integrity & Transparency

·         Diversity, Inclusion & Teamwork

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How to customize formatting for each rich text

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

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GrowthBook is an open-source platform for feature flagging and A/B testing that enables companies of all sizes to measure the impact of the application changes they release.

We are focused on bottom-up adoption and building a product that our customers love to use. GrowthBook is already used in production by thousands of companies and we’re just getting started!

We’re a small team distributed across the USA and are expanding our team’s presence in Europe. We’re backed by YCombinator (W22) and Khosla Ventures. If you love the challenges of fast-growing startups, with the ability to take ownership and get your hands dirty, then GrowthBook is for you!

About the Support Engineering team at GrowthBook

The Support Engineering team at GrowthBook is the first point-of-contact for support requests from our customers. We field questions about using GrowthBook, watch out for bug reports, and try our best to resolve issues in a timely manner. We offer support via Slack, in-app chat, and email.

We’re also responsible for creating new material for our documentation site, including technical references, knowledge base articles, and FAQs.

The Support Engineering team’s mission is to ensure that every customer who reaches out for help receives useful and empathetic responses in a timely manner, contributing to their overall satisfaction with GrowthBook. We are looking for a remote support engineer in WET, CET, or EET time zones (UTC, UTC+1, or UTC+2)

Responsibilities

• You will work closely with our customers to troubleshoot issues, answer product usage questions, and provide guidance on best practices for experimentation.
• As the second person to join our Support team, you will play a large part in shaping GrowthBook’s support culture.
• Over time, you’ll develop and maintain a deep understanding of our product, including its features, functionalities, and underlying technologies.
• Customer Support (75% of your time). Most of your time in this role will be spent providing written support to our customers, who can reach out to us via Slack, in-app chat or email. You’ll use our ticketing system to stay on top of your assigned conversations and our AI-powered knowledge base to help you answer questions more quickly.
• Bug Triage (10% of your time). A high percentage of our users are developers because we are an open source, Developer Tools product. When a bug is reported, you’ll help reproduce it and determine its severity, escalate it to the Engineering team if necessary, and communicate with users about resolutions.
• Documentation (10% of your time). GrowthBook supports dozens of different databases, programming languages, and frameworks. We want every developer to have relevant documentation, tutorials, and example code for their unique tech stack so they can start using GrowthBook quickly. You’ll contribute new content and edit existing content as-needed on our documentation site, which includes technical reference, a knowledge base, and an FAQ section.
• Voice of the Customer (5% of your time). Work closely with the engineering team to brainstorm and prioritize ways to improve the product and create a great developer experience for our users.

Requirements

• 2+ years as a support engineer or software engineer or related experience
• A deep sense of empathy for customers who are asking for help and an eagerness to set them back on the right path
• Solid understanding of software development concepts, including but not limited to:some text
  • Intermediate proficiency or higher in at lest one modern programming language (e.g., JavaScript, TypeScript, Python, Ruby, PHP, Java, Go, etc.)
  • How REST APIs work; the interaction between servers and clients; what SDKs are
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues in a timely manner
• Excellent written communication skills, with the ability to effectively articulate technical concepts to people who have varying degrees of comfort with writing and reading code
• Once fully onboarded to your new role, an ability to split your time between working independently and collaborating with teammates to resolve issues
• Ability to take on a high level of ownership for your role on a small team
• in WET, CET, or EET time zones (UTC, UTC+1, or UTC+2)

Nice to have

• Previous experience in a technical support or customer-facing role, preferably in a software or technology company
• Experience using Slack and/or support ticketing systems
• Knowledge of experimentation in the context of software features
• Knowledge of statistics and/or data analysis
• Intermediate proficiency or higher in more than one programming language
• Prior experience working on a fully distributed team

Benefits

• Competitive salary and equity
• Unlimited paid time off (PTO)
• Retirement plans and health insurance (where applicable/needed)
• Company-wide, in-person offsite trips twice a year paid for by GrowthBook
• Opportunities for professional development and career growth, including advanced training in experiment design and analysis
• Collaborative work environment with friendly and capable teammates!

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Description

Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team. If you are self-disciplined and looking to work full-time remotely in the EU, this is the position for you.

As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.

We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.

• Timezone/Shift required: Monday to Friday, 8am to 5pm CET. We are hiring candidates within the EU who can work during these hours.

Responsibilities:

• Providing technical support to clients via email, live chat, or phone
• Conducting client success outreach and product demo calls
• Collaborating with the Sales Team on Technical calls for potential clients
• Assisting with QA of internal development for end users
• Managing internal support and operational tasks
• Reviewing and editing content for the marketing site and user-facing support documentation

Requirements

Qualifications:

• Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer
• Strong written and verbal communication skills
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Ability to work well with remote teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment
• Team player and collaborator
• Understanding of website protocols

Great to have:

• A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
• Familiarity with website monitoring

Benefits

How we will support your growth and success:

• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.

• Health Care Plan (Medical, Dental & Vision) for US Employees
• Unlimited PTO (+Vacation, Sick & Public Holidays) - even for our contractors
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home (we have been fully remote since 2013!)
  

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

OK, so let's start with a few words about

Alokai is an award-winning and pioneering global technology startup setting a new standard in online shopping. A frontend website technology for eCommerce businesses, the company develops software for retailers to create fast, modern and high-performing online storefronts at a fraction of the cost and time.

Loved by developers, Alokai provides a whole ecosystem of ready architecture, out-of-the-box integrations, and other frontend services that can work together or independently to cover the entire frontend development cycle – from build to launch.

Founded in 2021, Alokai (prev. Vue Storefront) is a best-in-class composable commerce solution and market-leading Frontend as a Service currently used by 2,000+ live stores around the world. With a remote, global team of 100+ people and offices in San Francisco and Warsaw, Poland, customers include Baby Bunting, Zadig & Voltaire and Berlin Brands Group.Supported by 130+ partners and a community of 10,000+ developers, Alokai and its leaders are recipients of a number of industry awards, including Europe’s top tech startup prize and recognition from Forbes magazine.

Location: Remote, EMEA based

What will you be doing in this role?

• Drive adoption, retention, and expansion among our diverse client base to ensure they get the most out of our products.
• Collaborate closely with our Solution Architect, Sales and Product teams to streamline the onboarding process, ensuring a smooth and efficient transition for our clients.
• Work proactively to build and maintain long-term relationships with our clients, becoming a trusted advisor and partner.
• Lead the renewal process and develop strategies for account expansion to minimize churn and maximize growth.
• Gather and synthesize customer feedback, using it to advocate for new features and product enhancements that meet our clients' needs.
• Engage with customers to collect valuable insights that help shape the future direction of our product offerings.

What you need to succeed:

• At least 3 years of experience in B2B enterprise SaaS customer success, account management, consulting, or sales.
• Demonstrated ability to meet revenue or renewal targets with mid-market and enterprise-level accounts.
• A growth mindset with the ability to adapt to rapidly evolving business needs.
• Exceptional empathy and motivation, with a strong focus on team success.
• Fluency in English is essential for effective communication.

What can you expect?

• Unlimited holidays for all employees
• Fully Remote work with flexible working hours
• Values-driven culture, friendly and supportive work environment
• Ability to regularly attend conferences and community events, both as participant and contributor
• Flat organizational structure: it helps to focus on what’s essential - have no barriers in communication, no corpo-language, no going things around, no need to do things differently than most smartly and efficiently.
• Benefits: flexible working hours, working from wherever you want.

Join us if you feel that it's time for you to join Alokai’s extraordinarily enthusiastic and successful team!

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.