Customer Success

About Us:

Zora is a new kind of on-chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet.

We’re working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app. Our mission is to make creating on the internet free and valuable.

About The Role:

We’re seeking someone passionate about Web3, keen to support creators, and eager to learn everything about Zora. You will engage directly with our community, helping to educate them on navigating the platform, answering questions, and contributing to the growth of our vibrant community.

Expected Commitment:

• Time Commitment: 20 hours per week, including at least one day on weekends.
• Time Zone: Core coverage needed in GMT hours (Western / Central Europe)

What You'll Do:

• Triage and prioritize support requests from various sources (social DMs, Front, X, Farcaster, etc.)
• Collaborate with teammates across time zones to provide round-the-clock coverage
• Help reduce response times across our key support channels
• Create tickets in Linear for the Product and Engineering teams to track bug fixes and product changes
• Perform appropriate content moderation actions across our platforms

What We're Looking For:

• Strong understanding of Ethereum, block explorers, tokens, and market mechanics
• Experience in customer support or community management
• Collaborative, empathetic, and detail-oriented approach to problem-solving
• Strong writing skills and adept communication skills
• Ability to work autonomously in a remote-first environment
• Familiarity with tokens, DEXs, and crypto on both L1s and L2s
• An interest in web3 news and culture, especially on Farcaster or X
• Hands-on experience trading, posting, or using Zora (or similar token/market platforms)
• Experience in community moderation or engagement

Here's the Pay Range:

At Zora, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US hourly pay rate range for this position is:

• Pay Range: $25/hr - $30/hr USD

This reflects the compensation target for new hire contractors for the position across all locations. Please note, the compensation details provided do not include benefits and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Zora will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.

Zora is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

Why Join Us?

US-based, full-time employees are eligible for the following:

• Remote-First Culture: Work from anywhere in the world!
• Competitive Compensation: Including salary, pre-IPO stock options, token compensation, and additional financial incentives
• Comprehensive Benefits: Robust healthcare options, including fully covered medical, dental, and vision for employees
• Retirement Contributions: Up to 4% employer match on your 401(k) contributions
• Health & Wellness: Free memberships to One Medical, Teladoc, and Health Advocate
• Unlimited Time Off: Flexible vacation policies, company holidays, and recharge weeks to prioritize wellness
• Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
• Ease of Life Reimbursement: To cover everything from an Uber home in the rain, childcare, or meal delivery
• Career Development: Access to mentorship, training, and opportunities to grow your career
• Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging

Our Location:

Zora is remote-first and international. Our headquarters are the internet and we have employees all over the world. We’re currently in Los Angeles, New York, San Francisco, Sydney, Berlin, Lisbon, and Vancouver.

About AppFollow:

AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.

We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow.

What You’ll Do:

Manage a portfolio of Enterprise customers, ensuring high retention and growth.

Understand customers’ business needs, goals, and KPIs to drive measurable value.

Lead onboarding sessions and act as a trusted advisor for long-term success.

Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.

Collaborate cross-functionally to secure renewals and drive expansion.

Work with Product and Engineering teams to ensure AppFollow is effectively configured.

Share best practices to help customers maximize value.

Highlight customer successes by collaborating with Marketing on case studies.

What We’re Looking For:

3–5+ years of experience as a Customer Success Manager.

Fluent in English and Russian; any additional language is a plus.

Proven track record with enterprise-level customers.

Excellent communication and interpersonal skills, including C-suite engagement.

Highly organized, proactive, and able to manage a large account portfolio.

Strong product knowledge; able to translate technical features into business value.

Experience leading customer advisory boards or product feedback sessions.

Customer-focused, empathetic, and detail-oriented.

Confident communicator, written and verbal.

Able to prioritize, multitask, and collaborate cross-functionally.

Problem-solver with a passion for building long-term relationships.

Team management experience is a plus.

Success in This Role Means:

Increased feature adoption across accounts.

Improved customer health scores.

Higher NRR through reduced churn and expansion.

Proactive risk identification and resolution.

Why Join AppFollow:

Work in a growing, global SaaS company focused on customer success.

Collaborate with a diverse, remote-first team.

Make a direct impact on retention and satisfaction.

Own strategic programs that scale success across thousands of customers.

Participate in our employee stock option program—everyone has a stake in our success.

If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

€50–70K base, phantom stock + performance incentives

At tl;dv, we’re helping companies unlock the full power of their meetings - turning conversations into insights, alignment, and action.

As we double down on our expansion across Europe and the US, Customer Success is key to ensuring our users not only adopt tl;dv - but turn it into a critical part of how they operate.

We’re looking for someone who’s passionate about helping others win, building scalable systems, and making customers feel genuinely supported.

If you believe CS is not just about churn and NPS, but about building trust, creating delight, and becoming the user’s voice in the company, this role is for you.

Our goal isn’t just to grow accounts - it’s to create champions who never want to switch 🎯

This isn’t a ticket-chasing job. We’re looking for someone with the heart of a customer advocate and the mind of a commercial operator. You’ll help define what great CS looks like at tl;dv.

What You’ll Do

You’ll work directly with our Head of Sales, Growth, and Founders to:

• Own the onboarding and success journey for international customers - initially focused on EMEA & North America, with future scope to expand to APAC
• Build and scale repeatable CS playbooks across customer tiers (from PLG to high-touch)
• Proactively manage product adoption, usage health, revenue expansion, and renewal readiness
• Design and lead product education sessions, onboarding calls, and customer webinars
• Serve as the bridge between Sales, Product, and Support, bringing user insights directly into roadmap and GTM decisions.
• Collaborate with Sales to surface upsell and expansion opportunities
• Own CS analytics - tracking activation milestones, CSAT, usage health, and NRR

What Success Looks Like

✅ 80% of new accounts activated within 14 days

✅ Portfolio NRR above 115%

✅ Playbooks built and implemented for key segments within 3 months

✅ Customer love: High CSAT, low churn, strong referrals

Who You Are

• 3–5 years in Customer Success, Account Management, or a similar role in SaaS
• Experience working in PLG or hybrid GTM motions
• A systems thinker who loves building processes and scaling through tools
• A clear communicator who builds relationships with empathy and credibility
• Comfortable working cross-functionally - you’re the internal champion for the customer
• You get energy from solving ambiguous, meaty user challenges

Bonus Points If You...

• Speak multiple European languages (English required; German, Spanish or French a plus)
• Have experience with tools like HubSpot, Mixpanel, Common Room, or Planhat
• Have a background in onboarding, growth, or customer education
• Can share a story where you moved the needle on product adoption or NRR

The Opportunity

You will heavily impact shape how tl;dv scales globally and have the chance to grow into Head of CS or a strategic commercial role as we expand.

You’ll get full support from day one - proven onboarding templates, tools that work, and an open door to founders and GTM leaders.

🤗 We're looking to hire our early team heroes who are in for the long run!

The more care and personality you put into the application, the higher chance that we'll come back to you very fast.

Please make sure to share your LinkedIn profile. Short video introductions are a big plus 🙌

🚀 How to submit your application 👩‍🚀👨‍🚀

‼️ Important:

The more care and personality you put into the application, the higher chance that we'll come back to you very fast.

• Please make sure to share your LinkedIn profile.
• Short video introductions are a big plus 🙌

**Send an E-Mail to team@tldv.io with more info about you why you're interested in joining the Squad, and what role you're looking to play.

At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.

If that sounds interesting to you and you…

• Like managing your digital assets.
• Enjoy problem-solving by reading and searching for answers.
• Love helping others and teaching your friends all about cryptocurrencies.

....then please read on!

Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently.

What You Will Do

• Promptly respond to customer inquiries across multiple channels.
• Assist users in navigating the intricacies of managing digital assets.
• Provide above-and-beyond customer experiences that leave a lasting positive impression.
• Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
• Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus.
• Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

• You live in the EMEA Region (UTC 0 to UTC +4 time zones) and can work between 6:00 UTC and 18:00 UTC.
• You are comfortable working 8 hours per weekend, including at least one Saturday or Sunday shift.
• You are comfortable working between 8 UTC and 16 UTC.
• You have amazing written English skills, including proper grammar and punctuation.
• You empathize with customers on the simplest of problems, are inquisitive, and love troubleshooting to find an answer.
• You are detail-oriented and can provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback.
• You understand how digital assets work, including security, confirmations, block times, network fees, etc.
• You are tech-savvy and have general knowledge of computers, including your operating systems.
• You are a self-starter who works well with minimal supervision and thrives in a remote work environment.
• You can manage competing priorities and prioritize them appropriately while maintaining performance standards.
• You are highly coachable and take responsibility for your actions.

A Plus

• You are bilingual or multilingual and can speak other languages besides English, particularly Spanish, Russian, German, French, or Portuguese.
• You are familiar with Intercom or other support platforms.

About Exodus

Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015 and have been a distributed team since then. We aim to help half of the world exit the traditional financial system and move into the crypto financial system by 2030. To do that, we want to make sure we hire the best of the best: people who are intrinsically motivated by what we are trying to achieve and love what they do professionally.

What We Offer

• A remote environment with partially flexible hours.
• Building the future. Cryptocurrencies lay the foundation for the Internet of Value, the next major wave in application technology and personal finance.
• Collaborative and feedback-driven culture.
• Opportunity to grow.
• 100% pay in Bitcoin with a buffer to account for price changes and exchange fees.
• Fair pay and a competitive benefits package, no matter where you live.
• All the tools you need to do the job.

Benefits

Health: $500 monthly for any medical and dental insurance for you and your dependents.

PTO: 30 days of paid time off per year on top of a semi-flexible schedule.

Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that.

Parental Leave: 13 weeks of fully paid leave and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver.

Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to ensure all our employees know they are our priority and give back for their hard work often.

Tax Help: Is getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of.

Our Hiring Process

To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional.

Our hiring process consists of several different stages.

Assessment: After reviewing your application, if we feel you may be a potential fit for the role, we will send you an assessment to complete. Please know that you will then have 72 hours to complete the assessment. We advise diligently checking your email, including your spam folder, for communication from Exodus, as the 72-hour submission deadline is strict.

Recruiter Interview: If we like your initial application and assessment, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you better and explaining the company's culture. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now and how it fits into your overall career plan to make sure this is the right place for you.

Interview with your future manager: This interview is to make sure that you are fit for the team you are applying to and that the hard and soft skills you possess are a good fit for us at the time. This is also a time for you to learn more about your role from your potential manager. It’s a time to dig into the culture of the team and department.

Pay Transparency Notice: Salary and all other total compensation information (commission and benefits) will be discussed in detail during the hiring process.

Salary Range

$50,000 - $50,000 USD

The product

June is the next-gen analytics for B2B SaaS companies. We provide everything a B2B SaaS needs, from enrichment, to account-level analytics, and deep CRM integrations.

Analytics products are normally technical and intimidating, we're building an experience that is simple and approachable.

If you want to give the product a try you can sign up from here and see our demo account

This is a glimpse into how we build products, and here are our engineering principles, and how we work overall. We move fast and take initiative. So will you.

This role

Your primary responsibility is to ensure our customers realize the value from the investment they have made in June. In order to accomplish this, you will work to ensure that our product and its capabilities are used correctly. Effectively, you’ll need to become a customer's trusted advisor. You will partner closely with Sales and Support to make sure that the whole customer journey is positive. You will also amplify the voices of the customers by driving continuous feedback into our Product team.

What you’ll do:

• Take up to 15/20 customer calls per week
• Jump in to help the support team on the toughest requests
• Proactively monitor and engage customers to drive increased value from June’s analytics
• Build and own relationships across a full book of business and embody the trusted advisor role
• Drive product adoption, customer satisfaction, and overall influence on customer health scores
• Proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals
• Flag and proactively mitigate churn risks within a book of business
• Translate customer insights into actionable feedback for our product and go-to-market teams
• Run monthly themed office-hours to improve customer engagement and satisfaction

About you

• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Excellent English level
• 1+ years experience in a B2B or B2B2C SaaS company
• Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc)
• Strong written and verbal communication skills
• Be a quick learner and have the ability to collaborate in a constantly evolving environment
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space

About us

• You'll join Ferruccio 🇮🇹, Vinayak 🇮🇳, Pranav 🇮🇳, Enzo 🇫🇷 , Adis 🇮🇪, Dan 🇪🇸 and Alberto 🇮🇹
• We're backed by some of the best investors in the world like Y Combinator and Point Nine
• You will grow fast and work at scale - we process millions of data points per day

US & Europe Remote; US Remote

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility.

The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos.

The Company

DataHub is the leading AI & Data Context Platform, trusted by more than 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Built with the strength of an open-source community of 13,000+ members, our metadata graph technology provides unmatched scalability, extensibility, and in-depth visibility into AI and data assets.

Our SaaS offering, DataHub Cloud, delivers AI-powered discovery, observability, and governance — empowering organizations to accelerate time-to-value, ensure AI reliability, and bring order to data chaos.

We’re growing fast, and we’re looking for people who are as customer-obsessed as they are technically strong.

The Role

We are seeking a gifted and resourceful Customer Centric Engineer (CCE) to serve as the bridge between our customers and Engineering teams. This is beyond traditional support — it’s a hybrid role where you’ll provide advanced troubleshooting, help guide onboarding, and partner with Engineering and Product teams to shape both the customer experience and the evolution of DataHub itself.

What You’ll Do

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack).
• Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code.
• Ensure our customers achieve fast and lasting success with DataHub.
• Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies.
• Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.
• Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback.
• Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles.
• Continuously expand your technical skill set through training, certifications, and self-directed learning.

What You’ll Bring

• 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
• Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack.
• Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
• Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.)
• Experience with UNIX commands and system administration/navigation
• Experience troubleshooting and debugging code in enterprise environments.
• Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels.
• A passion for helping customers succeed and a mindset rooted in collaboration and empathy.
• An appetite for working in a fast-paced startup environment.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Why Join DataHub?

• Direct impact: Shape the Support function and influence the customer experience.
• Technical depth: Work across software, data platforms, cloud, and modern DevOps.
• Growth culture: A collaborative, diverse, and inclusive environment where learning never stops.
• Competitive package: Salary, health benefits, and equity. You’ll have an ownership stake in the company.

Benefits and Perks

We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.

Competitive compensation

We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it.

Equity for everyone

Every team member receives an ownership stake in the company. When we grow, you grow with us.

Remote Work

All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid.

Location flexibility

Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.

Comprehensive health coverage

Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.

Flexible savings accounts

We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.

Support for every path to parenthood

Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.

Time off that works for you

We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.

Why Join Us

DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way.

By joining our team, you’ll:

• Tackle high-impact challenges at the heart of enterprise AI infrastructure
• Ship production systems that power real-world use cases at global scale
• Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world
• Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more

If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!