Customer Success

11 Mar

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach is seeking a Customer Success Manager / Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

Responsibilities

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
Own the customer satisfaction and value demonstration in strategic accounts

The ideal candidate

3+ years of professional experience, including technical and/or business consulting
3+ years of relevant experience in digital experience technologies
Analytical and comfortable identifying stories within raw data
Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
Strong presentation and communication skills, with creative and out-of-the-box thinking
Hands-on SaaS experience is a plus
Management experience is a plus
Experience with SEO, Site Search, and Merchandising tools are a plus
E-commerce experience is a plus
B2B Experience is a plus
BA/BS degree

What we offer

By joining our team, you'll enjoy:

A challenging position with lots of growth potential: feel empowered and gain the support you need for personal and professional development.
A Work from Anywhere philosophy: Work with a team of fiercely intelligent, international coworkers in our office in the heart of London or work from anywhere! The choice is yours.
A flat, non-hierarchical structure and open(-source) mentality.
A commitment to excellence and the fierce loyalty with which we value our team members.

#Li-ho1

More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote

Bloomreach

Bloomreach

Senior Customer Success Manager - Discovery & Search

Senior Customer Success Manager - Discovery & Search

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything.

What Is In It For You

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
An international team that loves to have fun at work and works hard together to accomplish shared goals

Job Summary

Storyblok is looking for a motivated and enthusiastic Territory Customer Success Manager to join our team. In this role, you will support customers at various stages of their journey, ensuring they have a positive experience with our platform.

You will work closely with wider Customer Success, Support, and Sales teams to deliver exceptional service and contribute to customer retention and satisfaction maximizing our customer's lifetime value. You will develop, maintain, and improve processes or tactics, and optimize client engagement in order to delight and exceed the expectations of our customers. You will be an advocate for our customers, ensuring that their feedback and changing needs are communicated effectively to the wider company.

This is an excellent opportunity to grow your skills in customer success and build a foundation for a career in this field.

Essential Job Functions

Manage a portfolio of customers, focusing on building relationships, understanding their needs, and driving account growth.
Provide timely and professional responses to customer inquiries, ensuring a high-quality customer experience.
Assist customers with basic platform usage questions and troubleshoot minor technical issues with guidance from the technical team.
Relay customer feedback to the relevant teams to help identify areas for product improvement.
Support the Customer Success Team with administrative and operational tasks, such as maintaining customer records and preparing reports.
Develop and Participate in Customer Success projects and initiatives to improve processes or tactics, and customer engagement.

Requirements

Good understanding of customer success principles and a willingness to learn.
Excellent written and spoken English;
Strong communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Organizational skills and attention to detail.
2-3 years of experience; training will be provided.

Mental, Physical And Environmental Requirements

Remote (home) work opportunity or funded by Storyblok co-working space

General Terms

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

Here is a sneak peek of Storyblok’s Visual Editor

If you need an accommodation for any part of the application process, please email [email protected]

Storyblok

Storyblok

Customer Success Manager

Customer Success Manager

About Us

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

What’s the opportunity?

Qualio’s Customer Success team is looking for a Customer Success Associate to improve Qualio’s retention, customer growth and customer experience. Through detailed account planning, management skills and focus on delivering top customer experience at scale, you will be responsible for renewal management, risk management and growth for your customers.

Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, upsells and some project management. The reactive will consist of support and general account management duties.

What will I be doing?

Be the primary contact and advocate for your assigned book of business
Improve customer engagement and adoption through proactive touchpoints and driving customers through an adoption journey
Develop and deliver win/win outcomes for customer renewals that optimize contract terms while protecting and enhancing customer trust
Partner with Account Management to drive increased revenue from new product feature adoption and expanded usage
Collaborate with the Product, Marketing and Sales teams to advocate for your customers and proactively find ways to grow our customer base
Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Risk Management, Quoting and Forecasting

What skills do I need?

1-2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
Proven expertise in driving win-win outcomes in contract negotiations
Proven track record in expansion / sales focused opportunities
Demonstrated experience as a trusted advisor to customers
Adaptability to take on new projects and adjust to changing priorities
Great communication skills across multiple mediums (video conference, phone, email)
Experience with Salesforce, Catalyst, GSuite (or similar softwares)
Exceptional organizational and time management skills
The ability to thrive in a fast-paced environment

Benefits

In addition to playing an important role in building Qualio, you'll receive:

Competitive salary
Flexible holidays
Unlimited Time Off
Professional development stipend
Working space allowance / home office budget
Opportunity to make a difference through helping life-saving products to get to market

A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Qualio

Qualio

Customer Success Associate

Customer Success Associate

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role

Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.

You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote.

For location-specific details, please connect with our recruiting team.

What You Will Do

Solve interesting, technically complex cases for Vercel customers.
Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
Develop and improve internal tools and scripts that increase team efficiency.
Specialize in a given product area (v0) and act as a domain owner within the team.
Improve existing documentation and create new runbooks, guides, and internal processes.
Assist Customer Success Managers with Enterprise requests and escalations.

About You

You lead by example and provide feedback to mentor other members of the team.
You have hands-on experience using Vercel and v0 as a platform.
You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
You enjoy engineering solutions to resolve root causes of recurring problems.
You have strong written and verbal communication; able to explain complex systems clearly.
You are comfortable working with a fully remote, globally distributed team.
You have a passion for delivering a customer experience second to none.
You are willing to participate in a weekend/holiday on-call rotation.

Bonus If You:

Have frontend development experience (e.g., React/Next.js).
Enjoy technical writing for public docs or developer education.
Have experience automating workflows with agentic services.

vercel

vercel

Senior Customer Support Engineer

Senior Customer Support Engineer

Multiple Countries

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

About Remote People

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

Position Overview:

A Support Specialist at Remote People provides crucial service and support, using our internal ticketing tool to effectively manage client inquiries, issues, and requests. Their primary focus is to provide exceptional service, ensuring timely resolution, tracking progress, and maintaining clear communication channels. By leveraging the ticketing tool, they optimize the client and client employee experience, foster client success, and contribute to the overall satisfaction of Remote People's valued clients.

Key Responsibilities:

Serve as the primary point of contact for HR-related customer inquiries, handling them through email, phone, and chat.
Efficiently manage and resolve client and employee inquiries, ensuring timely and effective issue resolution.
Investigate and troubleshoot client issues, identifying root causes and providing solutions, with escalation to relevant teams or management when necessary.
Collaborate with internal teams like sales, operations, finance, and payroll to ensure comprehensive client support and success.
Utilize client feedback to contribute to the continuous improvement of products and services.
Maintain up-to-date knowledge of the company's offerings to provide accurate and effective client guidance and support.
Conduct training sessions for clients on using the company's products or services, as needed.
Identify and escalate complex issues to higher-level support or management for efficient resolution.
Engage in effective stakeholder management, staying informed about departmental changes for better coordination.
Analyze support data and trends to identify improvement areas and strategize enhancements in the support process.

Key Qualifications:

A minimum of 3 years of experience in customer service, within EOR or HRTech.
Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
Fluency in English (C2 or equivalent).
Ability to work under pressure in a dynamic, fast-paced environment in a global company setting.
Strong problem-solving and critical thinking skills.
High level of organization and attention to detail.
Ability to work collaboratively with cross-functional teams.
Cultural sensitivity to communicate effectively with a diverse client base.
Continuous learning mindset to keep up with industry and product developments.
Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

A competitive salary
An asynchronous working environment
A "Remote-First" company environment (or Hybrid) - based on the nature of the job
The ability to work from abroad for a short period of time
Growth opportunities within the company
We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: [email protected]

Remote People

8 Mar

Remote People

Support Specialist

Support Specialist

8 Mar

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.

You’ll take ownership of customer billing inquiries partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.

What You’ll Be Responsible for

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You Might Be a Good Fit If You

Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
Excellent communication skills and fluency in English.
Communicate clearly across both technical and non-technical audiences
Have experience in async or globally distributed teams
Are comfortable navigating ambiguity and moving quickly
Being proficient in SQL is a bonus

What We Offer

Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

180+ team members
40+ countries
15+ languages spoken
$496M raised
430,000+ community members
30,000+ memes posted (and counting)

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

We keep things simple, async-friendly, and respectful of your time:

Apply – Our team will review your application.

Intro Call – A short video chat to get to know each other.

Interviews – Up to four calls with:

Founders
Future teammates
Someone cross-functional from product, growth, or engineering (depending on the role)

Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.

Supabase

4 Mar

Supabase

Billing Support Specialist

Billing Support Specialist

4 Mar

About Us

AVEA is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond our innovative supplements from our Swiss R&D, we're expanding our reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join us as we shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do

Operational Support & Customer Operations (90%)

Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our customers.
Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring foundational training.
Ticket & Logistics Management: You handle operational and logistics-related inquiries (e.g., shipping, orders, returns, subscriptions) in a solution-oriented manner, proactively working to reduce ticket volume and improve response efficiency.
Performance & Service Quality: You monitor support performance metrics, contribute to maintaining service levels, and ensure smooth daily operations in a fast-paced support environment.

Optimization & Support Enablement (10%)

Process Improvement & Insights: You identify recurring issues, analyze inquiry trends, and suggest operational improvements to reduce friction and enhance efficiency.
Knowledge Base Maintenance: You contribute to updating and structuring internal and external knowledge resources to streamline workflows and enable faster resolution times.
Cross-Functional Coordination: You collaborate with relevant teams (e.g., Operations, Logistics, Product, Marketing) to improve customer experience from an operational perspective.

What are we looking for

Min 1 year of professional experience In Customer Support, preferably in Supplement or Nutrition industry
Strong understanding of customer support workflows, ticketing systems, and structured case management
Comfortable working with KPIs such as CSAT, response times, resolution rates, and ticket volume targets
Experience handling logistics-related topics (e.g., shipping, order management, returns, subscriptions)
Ability to proactively identify recurring issues and contribute to ticket volume reduction
Strong communication skills, empathy, and enthusiasm for engaging with customers
Native level Italian and good English language skills are a must, German language strongly desired.
French language is a plus.

Why join us

We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our team, you'll enjoy:

Working at a well-funded, early-stage startup in the longevity industry.
Being part of a dynamic, high-performing, and fun team.
A high degree of personal responsibility, creative freedom, and opportunities.
Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
Fully remote opportunities with home office/coworking support.
A strong team culture with regular team events and off-sites.
Join us as we shape the emerging longevity space, fostering healthier, longer lives!

Company Perks & Benefits

🗺️ Strong team culture with regular team events and off-sites

🍹 Unlimited holidays and flexible working hours.

💻 A Company laptop

🏡 Remote Office Upgrade budget

🎓 Education allowance and accelerated growth paths.

🎁 Complimentary AVEA products and discounts for family & friends.

Avea

Avea

Customer Support Specialist - Nutrition (Italian speaker)

Customer Support Specialist - Nutrition (Italian speaker)

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.
Champion a user-centric approach when it comes to product.
Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.
Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least!) appreciated.
Prepare FAQs, and improve our customer care notes and document support.

What we look for

Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
Proficiency in English. You read, write, and speak proficiently in English.

What we offer

Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career an annual salary of £41,255 in London and €39,892 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.

The selection process

In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply

If you’ve applied before but didn’t receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

Bending Spoons

Bending Spoons

User Support Specialist

User Support Specialist

Learn more about The BHive here.

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering critical data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trend analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About The BHive - Worldly’s Chemical management tool

The BHive® is a leading digital chemical management platform that helps brands, factories, and suppliers achieve full traceability, compliance, and sustainability transparency across their supply chains.

Recently, The BHive was acquired by Worldly, bringing its technology and team into Worldly’s unified sustainability data ecosystem and advancing a single platform vision that connects chemical compliance with environmental performance across global supply chains.

About the Role

We are seeking a customer-focused Associate to join our Customer Success team. Reporting to the Customer Success Regional Lead, you’ll serve as a key resource for training and expertise on The BHive tool for its users, helping to build and support our rapidly expanding user base globally (including Europe, Northern America, China, East and South East Asia).

In this role, you’ll work closely with cross-functional teams to ensure businesses of all sizes can make data-driven decisions regarding their chemical strategies and implementation. You’ll inspire innovative solutions, collaborate with partners, integrating The BHive data into third-party systems, and bring programmatic structure to scaling our work with others.

What You'll Do

Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to The BHive and sustainability questions to ensure users receive maximum value from their subscriptions.
Support the sales and account management team by articulating the functionalities and value of The BHive.
Collaborate with internal teams and external partners on the development and adoption of The BHive.
Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.
Influence long-term strategic direction and serve as the product expert.
Help customers understand and use the product to achieve business outcomes. You will understand The BHive in great depth to foster customer engagement and user adoption.
Prioritize across multiple work streams to ensure client satisfaction while still holding each customer’s goals, strategic growth plans, business drivers, and technology strategy
Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention.

We'd Like to See

Experience working directly with clients to support their customer experience and business goals.
Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics.
Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities.
Ability to communicate fluently in English (spoken and written). Proficiency in Spanish, Italian, Turkish, or Chinese is a plus.
A commitment to sustainability, demonstrated through professional or personal experience.
Knowledge of the apparel, footwear, leather and textile industry.
Experience with chemical management and industry associations is a plus.
Experience in a technology/SaaS organization within a fast-paced, growing environment is a plus.
Flexibility to work early or late hours due to the global client base and willingness to travel to support Worldly’s client base.
Valuable Soft Skills:
Strong ownership mindset.
Highly proactive and self-driven.
Comfortable coordinating multiple stakeholders.
Detail-oriented with strong follow-through.
Able to anticipate needs and next steps.
Execution-focused and reliable.

What We Can Offer You

Comprehensive benefits offerings. 100% employee premium covered by Worldly.
Growth Opportunities
Equipment Stipends
Unlimited PTO
Paid company holidays

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

Earn a competitive salary and performance-based bonuses.
Use our work-from-home stipend to get the supplies you need
Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

Travel Notice

Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

Equity Statement

We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation Overview

Annual Base Salary: $65,000 - $80,000

5% Annual Bonus

Equity Stock Options Package (for approved locations)

*Final compensation details will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.

Worldly

22 Feb

Worldly

Customer Success Associate

Customer Success Associate

Multiple Countries

22 Feb

About the Role

You’ll be the first point of contact for clinicians, hospital teams, and partners using PMcardio—making sure every interaction feels fast, helpful, and human.

This role blends clinical understanding, customer empathy, and technical curiosity. You’ll support PMcardio users, troubleshoot product and workflow questions, educate customers on best practices, and partner with Product, Medical, and Engineering to turn recurring issues into better experiences.

If you enjoy solving problems, communicating with customers, and helping healthcare teams succeed with impactful technology, you’ll fit right in.

Your Role ????

Deliver world-class support: Provide high-quality, personable help for customers across Europe and beyond
Educate and enable users: Guide new users to success with onboarding support, demos, best practices, and clear “how-to” explanations
Be the customer voice internally: Capture insights, recurring pain points, and feature feedback and share them with Product, Medical, and Engineering
Drive continuous improvement: Help refine support processes, internal knowledge base articles, and playbooks
Partner across teams: Work closely with Sales to support pilots, renewals, and smooth customer experiences
Represent the brand: Act as a Powerful Medical ambassador—occasionally traveling to customer meetings, trainings, or conferences

What you need

Your Profile ????

Clinical background: Degree in a clinical or biomedical/life sciences field or equivalent healthcare experience
Customer-first mindset: You’re empathetic, caring, and genuinely motivated by helping others succeed
Strong communicator: Fluent English (bonus points for additional European languages); clear writing and confident speaking
Problem solver: You enjoy investigating, asking the right questions, and trying options
Hands-on attitude: You roll up your sleeves, take ownership, and follow through reliably
Relevant experience: Prior work in customer care, clinical support, healthcare operations, or other client-facing roles
Mission-driven: Passion for healthcare + technology and excitement about saving lives with AI

About us

At Powerful Medical, we are building global life-saving technology. Our certified product diagnoses cardiovascular diseases (#1 cause of death globally) by scanning ECGs using AI and machine learning. We’re currently cooperating with several leading healthcare providers within the EU and are backed by both European and Israeli VCs.

Powerful Medical

Powerful Medical

Customer Care Specialist(clinical background)

Customer Care Specialist(clinical background)

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

What You'll Do

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

What We're Looking For

2+ years in a customer-facing role
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and a few more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility
High proficiency in reading, writing, and speaking English
Ability to adapt to an ever-changing work environment
Thorough understanding of the technology industry and its players

Hightouch

Hightouch

Customer Success Engineer

Customer Success Engineer

About HowGood

HowGood is a sustainability research company and SaaS platform powering large-scale product footprinting and holistic sustainability assessment for the food industry. HowGood’s database of more than 90,000 agricultural emission factors is the largest in the world, enabling accurate measurement of environmental and social impact across the food and beverage supply chain. Working with leading brands, suppliers, retailers and foodservice providers, HowGood supports climate reporting, supply chain decarbonization, and green claims to drive a more sustainable and regenerative food system.

About the Role

HowGood is seeking an experienced Customer Success Contractor based in Europe to lead and grow strategic relationships with enterprise customers across the global food system—including brands, retailers, manufacturers, and upstream suppliers—across EMEA and APAC. You’ll manage a portfolio of 15–20 complex, enterprise accounts, driving adoption, retention, and measurable business value across sustainability, sourcing, R&D, and reporting teams.

In this role, you’ll act as a trusted advisor to senior stakeholders, partnering closely with our European Sales team and our Data, Research, and Product organizations to guide customers through onboarding, implementation, and long-term platform expansion. You’ll help customers operationalize sustainability data within their core workflows, ensuring HowGood becomes embedded in how decisions are made across the value chain.

This is a highly strategic, hands-on enterprise CS role. You’ll navigate multi-stakeholder organizations, support customers through complex supply-chain transformation initiatives, and directly shape HowGood’s customer engagement model as we scale a global SaaS platform serving the food system end to end.

What you'll be responsible for:

Serve as the primary owner of customer outcomes for a portfolio of enterprise and SMB accounts across EMEA and APAC
Translate customer goals into structured success plans with clear milestones and value metrics
Guide customers through complex, multi-stakeholder implementations and ongoing program evolution
Surface risks, unblock challenges, and proactively course-correct to protect retention and expansion
Partner with Sales on renewal readiness, expansion opportunities, and strategic account planning
Synthesize customer feedback and usage patterns into actionable insights for Product, Data, and Research teams
Maintain strong operational hygiene across CRM and internal tracking tools
Contribute to scalable CS processes, playbooks, and best practices as the team grows

What will set you up for success in this role:

Professional working proficiency in German preferred.
Enterprise Customer Success experience in SaaS or data platforms, managing complex accounts
Strong stakeholder management skills, including executive-level relationship building
Systems thinking and strategic problem-solving across interconnected business functions
Comfort working with data (basic analytics, spreadsheets, interpreting insights)
Excellent written and verbal communication in English; additional European languages strongly preferred
High organizational rigor: prioritization, documentation, and program management
Change management and enablement skills in ambiguous, evolving environments
Curiosity and learning mindset, especially around sustainability, food systems, or supply chains
Experience with CRM and project management tools (e.g., Salesforce, Monday.com, etc)

Competitive compensation for an EU based contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

HowGood

14 Feb

HowGood

Senior Customer Success Contractor

Senior Customer Success Contractor

European Union

14 Feb

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

What you’ll do

Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
Expand current customer accounts through upsell opportunities of products and services
Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
Become an industry expert by continuously seeking out and learning industry trends and best practices
Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
Provide customers with marketing, industry and platform best practices
Connect customers with ecosystem partners (i.e. software, agencies, production)
Mitigate churn by proactively addressing leading indicators
Maintain and update an accurate log of activity in our CRM system
Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience
Preemptively spot patterns to improve usage and adoption

Do you have what it takes?

3+ years of Customer Success and/or Account Management, preferably in SaaS
Excellent communication, presentation, written, negotiation and listening skills
Demonstrated interest in the SaaS, online video, and influencer industries
Growth mindset and a positive attitude
Ability to organize and prioritize time and tasks
Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
Graduate of a four-year university or equivalent professional experience

What We Offer

Competitive compensation
Clear path for career growth
Flexible PTO
Medical benefits with cost sharing: health, dental, and vision
Remote-first work with a stable home base
401(k) plan with company match
Stipends for technology, coworking space, and professional development

Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.

Are you interested in applying?

Click the “Apply for this position” button
Fill out the short form
We will review the applications and email candidates who qualify to set up a first-round interview

Job Details

Job Title: Customer Success Manager

Career Area: Customer Success

Location: Remote

Position: Customer Success Manager

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.

Uscreen

Uscreen

Customer Success Manager

Customer Success Manager

Must speak a second European language: preference for Italian, French or Polish

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

Requirements

3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the EMEA market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment
Must speak a second European language: preference for Italian, French or Polish

elevenlabs

elevenlabs

Customer Success - EMEA - Scale

Customer Success - EMEA - Scale

Make legal technology accessible to everyone

At Saga, we're building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform blends legal reasoning with machine precision to make complex work simpler, sharper, and more human.

We're gaining momentum. Lawyers rely on us for critical work every day, and our growth is accelerating. We're opening a new role that connects product, tech, and customers - someone who'll help us scale without losing what makes us great.

Your role as Customer Success Engineer

You'll sit between our customers and our product, making both better. As our first dedicated Customer Success Engineer, you are the main technical point of contact for customers and internal teams when it comes to product questions, integrations, and platform behaviour. You help legal teams get real value from our AI platform by solving issues fast, preventing recurring problems, and feeding real world insights back into the product. You work hands on with logs, APIs, workflows, and edge cases, always with the end user in mind. This is a builder role. You are not stepping into a finished support machine. You help design how support works, what good looks like, and how we scale it without losing quality.

What you’ll do:

Act as the first point of contact for technical questions and product issues
Debug and reproduce customer facing issues and escalate when needed
Investigate logs, errors, API requests, and AI workflow behaviour
Translate customer pain points into clear insights for Product and Engineering
Create and maintain technical documentation, guides, and solution examples
Work closely with Engineering, Legal Research, Product, and Infra teams
Improve onboarding and self serve support to reduce inbound tickets over time

What you bring to our team

You're motivated by solving real problems for real people. You stay composed under pressure, enjoy the challenge of debugging complex issues, and know how to explain what went wrong in plain language. You care about user outcomes and understand the technical side well enough to get them there. You also bring:

3+ years of experience in a technical support or technical success role
Hands on experience troubleshooting SaaS platforms, APIs, and integrations
Debugging skills with logs, errors, reproductions, and API flows
Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
Clear written communication skills for documentation and user guidance
Ability to explain technical concepts to non technical users
Fluency in English is required. Any additional European language is a plus.

What we offer in return

Saga is built on the belief that better legal technology should serve everyone, not just those

with the biggest budgets. We offer you a genuine opportunity to make legal AI accessible to

professionals who truly need it. The autonomy is real, the growth path is clear, and what you

build will help shape how an entire market adopts AI. We also offer:

A salary up to €42.000 per year depending on experience
Clear growth path towards technical leadership: Senior Engineer, Implementation
Lead, or Product Management depending on where your interests take you
High autonomy with freedom to experiment, decide, and build your own way
Remote first setup within EU time zones, with optional workspaces
A team that moves fast, thinks clearly, and builds with care
Annual learning budget for certification and conferences
Hardware and workstation equipment budget
Entrepreneurial energy at global scale

If all this sounds like your kind of challenge, we’d love to hear from you.

Saga

23 Jan

Saga

Customer Success Engineer

Customer Success Engineer

23 Jan

“Be the person who guides our members through their greatest adventure with WiFi Tribe—help us build a global community for those who live life boldly.”

As our Tribe Support Lead (our term for "customer service"), you’ll be the person our members trust — the one who helps them step into the community, join life-changing trips, navigate challenges, and feel truly at home with WiFi Tribe. You’ll balance customer success, sales, community care, and operational excellence, all while working with a team that cares deeply about the humans behind the emails.

If you love helping people, think clearly under pressure, communicate like a pro, and thrive in a fast-moving environment where you own your outcomes — this role may be your perfect fit.

Our team is made up of A-players. We’re looking for our next A-PLAYER to join the squad – is that you?

Note from Diego, WiFi Tribe CEO:

I invited 7 internet strangers to spend a month living and working in my childhood home in Bolivia.

It was never meant to be a “business”. Just a group of friends traveling the world together.

It’s been 10 wild years…

Since that first trip, we’ve brought 3,000 nomads together in 100 cities to colive and cowork around the world, one month at a time.

Our work has sparked thousands of lifelong friendships, countless perspective-shifting conversations, hundreds of startup projects and career shifts, so many new romances, lots of weddings, a few babies, and an unimaginable amount of core memories.

What we do changes lives.

Not a little, but a lot and in every way you can think of.

If this excites you, keep reading to see if this might be the most perfect job ever created for you.

COMPANY SNAPSHOT & MISSION

We believe that life wasn’t meant to be lived in just one place. That your best work can be done from anywhere. And, that everything is better when you have great people by your side.

We bring together great people from around the world to help them overcome the loneliness of solo travel, find true community wherever they go, and make their biggest travel dreams a reality, together.

WiFi Tribe is the curated global community for remote professionals who seek growth and long-lasting connections.

Our Mission:

We empower remote professionals and entrepreneurs to live boldly—to travel the world with like-minded friends without losing momentum on their goals or careers.

OUR CULTURE

This is who we are and how we do things at WiFi Tribe:

MISSION-DRIVEN: The mission is our only agenda. There's no politics here.
HUSTLERS: We do the work that gets the results. And we do a lot with a little.
DOERS: We shorten time from idea to implementation.
AI-SAVVY: We're all AI-savvy and use AI to boost our abilities.
BOLD: We take risks and stand for what we believe in.
HONEST: We do the right thing and tell the truth when no one's watching.
FINISHERS: We finish what we started.

THE ROLE (YOUR MISSION)

You ensure that every member of WiFi Tribe feels supported, informed, understood, and excited about their journey with us, while also ensuring spots on our trips always fill up.

You’ll make joining the community feel seamless, guide members toward the right Chapters for them, help them navigate tough moments with empathy and clarity, and build the foundations for experiences they’ll remember for the rest of their lives.

At the same time, you’ll bring structure, speed, and thoughtful improvements to our Tribe Support systems — becoming the operational backbone that keeps everything running smoothly behind the scenes.

You are the person who makes the lead up to their first (or next) trip feel exciting, human, and personal.

You are the bridge between members and the team.

You are the protector of the community’s vibe and the champion of our values.

If you do your job well, members will feel seen, held, and cared for — and the entire WiFi Tribe experience will be better because of you.

WHO YOU ARE

You’re the kind of person people naturally turn to — not just because you’re reliable, but because you genuinely care. You think in solutions, not problems. You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic.

You’re equal parts strategic thinker and hands-on doer. You love systems, but also love humans. You’re the person who follows through, meets commitments, and makes everything you touch a little better than you found it.

You thrive in autonomy, learn fast, and get energy from helping others succeed. You’re resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty.

Most of all, you believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world.

RESPONSIBILITIES (WHAT YOU’LL DO)

Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team.
Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful.
Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish.
Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community.
Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything.
Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time.
1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department.
AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.
Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook.
Culture advocate. Model WiFi Tribe’s values in everything you do.

GROWTH & DEVELOPMENT OPPORTUNITIES

Startup Exposure: Work closely with the executive team, gaining direct insights into scaling a global community and running a startup company.
Increasing Responsibility: Possible opportunities to step into additional roles or tackle special projects aligned with your skill set.
Ownership of Projects: Come up with ways to make big improvements and lead initiatives that showcase your abilities.

Requirements

MUST HAVES

2+ years working in customer success or similar field
Experience in a sales role
Native-level English with impeccable grammar and very strong writing skills
Strong organisational skills
Attention to detail
Tech-savvy and a quick learner and early adopter of new tools and technologies
Very comfortable with AI tools (e.g., ChatGPT, Claude)
Proactive problem-solver who identifies needs before they arise
Strategic doer applying critical thinking to all tasks
Autonomous (you'll be super successful with zero management)
High integrity
Ability to work in a European/African or North/South American timezone (between 12-8pm ± 2 hours Central European Time (CET) so you have enough overlap with Asia and the Americas)

HOW TO APPLY / NEXT STEPS

Application Submission: Submit your application through this platform (make sure you also submit the Typeform that you will see once you've started your application). Note: we never consider email submissions.
Initial Screening: A few assessments and a personality test to understand how you work.
Video Questions: A few short video questions to learn more about your background, motivations, and personal interests.
Main Interviews: A deeper discussion about your technical skills, personal-task management approach, and fit with our culture.
Real-World Task Exercise: A short exercise simulating tasks you’d handle in this role.

We aim to wrap up the process within 3-4 weeks.

Benefits

COMPENSATION

$25,000 – $50,000 USD per year (based on experience, track record, and whether you'll take on additional responsibilities)
A bonus if you hit targets/KPIs and help the company achieve its goals (company wins = you win)

PERKS

Fully Remote: Work from anywhere in the world—home office or a beachside café.
Global Community: Engage with 700+ remote-working entrepreneurs and professionals and build your personal global network.
Free Travel Opportunities: Join some of our WiFi Tribe Chapters for free (when last-minute spots are available) and experience travel adventures in some of the world’s most iconic destinations.
Professional Development: We invest in our team through sponsored learning resources and conferences.
Flexible Work: Balance personal and business tasks in a schedule that suits your style, as long as you're able to get everything done and respond on time.

We can't wait to meet you!

If you’ve read this far and something in your chest is saying, “This is me” — trust that feeling.

WiFi Tribe is built by people who care deeply, take bold action, and leave things better than they found them. If you’re a badass A-player ready to bring your talent, your heart, and your drive to a role that actually changes people’s lives, we’d love to meet you.

Apply now — your next great adventure starts here.

WiFi Tribe

2 Jan

WiFi Tribe

Customer Success for Digital Nomad Community

Customer Success for Digital Nomad Community