The Customer Success Management team is composed of creative product experts who work with our customers to drive the adoption of Sift’s Digital Trust & Safety solutions. CSMs unlock strategic business value for online digital businesses across all major industries and around the globe.
We are subject matter experts on Sift’s products and our customers’ needs. Cultivating trusted relationships, we leverage our product and industry knowledge to drive ROI and build long-term customer success and satisfaction. Internally, we are the voice of the customer -- advocating for their needs and championing their success.
It’s a powerful team that bridges business and technical challenges while maximizing customer success and value with Sift’s suite of solutions. We love addressing real-world opportunities and enabling our customers to do their best work.
We’re looking for a Customer Success Manager who will work closely with our customers to identify and address business and technical challenges. As a member of the Customer Success Management team, you’re an ambitious self-starter with a knack for building relationships, a strong technical acumen, and you have a cross-functional collaboration skill set.
Ultimately, your goal is to drive adoption and partner with our customers as a trusted advisor to unlock value and find solutions to their needs that leverage Sift’s Digital Trust & Safety solutions. You’ll do this by:
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.
At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.
This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy
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We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.
Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.
Day-to-Day Responsibilities
What Sets You Apart
You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.
(NO CHROMEBOOKS, NO LINUX OS)
We operate 24/7 and work on a rotating roster, including weekends.
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ElevenLabs is a growth-stage startup that has built the most advanced AI voice models and AI voice products (text-to-speech, audiobook creation, dubbing, and the voice library).
We launched in January 2023 and have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Futuri), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).
We have a unique mix of in-house cutting-edge machine learning research (led by our co-founder Piotr, who was previously a researcher at Google) and strong product-led traction (led by our co-founder Mati, who was at Palantir before and after the IPO).
We have recently concluded our successful Series-B funding round and are hiring to double down on our initial traction to make ElevenLabs a truly generational product company and research lab.
Join us in shaping the future of voice technology.
You will enjoy the role if you enjoy doing the following:
We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you embody these attitudes: You are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. You are a highly motivated and driven individual with a strong work ethic.
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Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.
We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.
Our culture
We don’t offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential.
What we look for
We've built some of the best tax technology that the world has to offer, and we're keen to get our clients using and learning how we can make it even better - that's where you come in. We're looking for a full time Customer Care Specialist to support our international team remotely.
Here are a few hints on what you are expected to do at Taxually:
With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:
If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.
You'll get to work in one of the hottest tax technology startups in the world right now. You'll receive excellent training and guidance from our team members who believe in what Taxually stands for. The type of person who works here is driven, motivated, empowered and proud.
Don't worry! We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different.
Research (by Harvard University 🤓) shows that women are particularly likely to second-guess themselves and not apply — so if you’re worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying.
At Taxually, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry.
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Locals.org is a social platform that provides creators with tools for building, engaging, managing, scaling and monetising their communities.
We are seeking a passionate and dedicated Customer Success Manager to join our team with a clear mission: to empower creators on Locals to build, grow, and monetize their communities effectively. In this role, you will be the key support system for our creators, ensuring they have the tools, knowledge, and resources needed to thrive on our platform. Your work will be crucial in providing a seamless, engaging experience for creators, enabling them to focus on what they do best - creating and connecting with their communities. By working closely with our creators, support team, and product development, you will play a pivotal role in driving customer success and shaping the future of our platform.
In this role, you’ll have the opportunity to
Work directly with Creators
Collaborate with Support Team
Drive the product roadmap
Offer!
By submitting your application, you acknowledge that you have thoroughly reviewed and consented to our Data Privacy Notice For Candidates.
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👋 Hello, we are itrinity, a rapidly expanding SaaS portfolio operator based in ****Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We’ve been profitable since day 1 and growing over 30% in EBITDA (YoY) for the last 5 years.
Our team is comprised of more than 60 highly-skilled professionals dedicated to building our SaaS products every day. At itrinity, everyone has the opportunity to take part in our innovative portfolio ESOP (Employee Stock Ownership Program), ensuring that we all grow in tandem with the company!
We are proud to serve more than 6,750,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.
💡 If you prefer a full-length version, check out: About us (our story).
You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.
We're looking for a tech-savvy person who will be happy to help our customers with their questions regarding our SEO tools, email verification and warming up tools, and uptime monitoring via chat and email support. Good communication skills, patience, and flexibility are necessary.
We’ve been growing over 30% EBITDA YoY for more than 5 years already. We are eager to make our products even more profitable, as well as to acquire new products. We are a mature and stable company and we are looking for a long-term partnership. Would you like to grow with us and enjoy success together? Join our team!
UptimeRobot - Global market leader in uptime monitoring
Mangools - SEO tools for busy people
EmailListVerify
WarmUpInbox
There are countless reasons to choose us as your next work adventure. However, these reasons might be quite different than the ones you are used to seeing. We like to embrace these differences.
So, what do you think? Are you interested?
⭐ You can also read our Company playbook to better understand our “culture”, how we communicate, cooperate, and deliver results.
🗣 Interested in this position? Send us an email at [email protected]
(referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
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At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.To achieve this mission, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.
Bending Spoons is a demanding environment: We’re extremely ambitious and we ask a lot of ourselves and one another. While this tends to lead to fantastic learning, achievements, and career growth, it also requires a significant commitment. So if you like the role and are ready to give your very best, don’t hesitate to apply.
We welcome applications in English and Italian. If you pass our screening, we’ll ask you to take on a few tests that assess how you approach unfamiliar problems. If you’re successful with those, we’ll invite you to a series of interviews.Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and we provide reasonable accommodations for an applicant with disabilities, which can be requested at [email protected].Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.
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We know how important it is for retailers to be efficient and this is why we built an end-to-end automation platform to manage inventory and operations from one single place. Our cloud-based technology allows marketplaces of any size to scale by letting us handle the complexity of the business so that they can focus on growing their business.
We’re a rapidly growing team that brings together people from all over the globe taking collaboration to another new level. We encourage our people to go above & beyond and shoot for the stars and we welcome explorers, curious and disruptive people.
Onport is looking for a Technical Support Specialist who will be responsible for supporting our customer base from a product knowledge and technical standpoint through our Support System, post launch as well as throughout their onboarding journey with Onport.
You are expected to reply to client queries in our support system, identify the underlying issue and fixing it to the best of your abilities, documenting troubleshooting workflows, or conveying the message to the development team.
You will also be responsible for writing technical documentation on Onport’s technical features (API and webhooks) so that clients know how to use them without the need to rely on support.
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Bonus points:
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We're looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.
The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred - you don’t need to know how to read or write code - but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.
This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.
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WA. Technology is a A global B2B sports betting platform provider, whose partners are both new-to-market, high-growth brands, as well as established top-tier operators looking to extend their reach.
Our partners choose to work with us not just because of our focus on first principle thinking but because we know exchange betting, we know sports and we know what it takes to capitalize on new opportunities, particularly in emerging markets.
The Role
We are looking for a talented and passionate Head of Customer Support to join our growing office and oversee the operations of our customer support function. You will report into our CTO and be tasked with leading the Customer Support team function on a strategic level ensuring we are offering our customer base the best service.
We are looking for a proven leader, someone who understands the challenges of running a growing CS team and overall an advocate for providing excellent customer service in a global level. You will be expected to come up with innovative ways to drive our operations and ensure overall customer support strategy.
"We are committed to fostering an inclusive workplace that values and promotes diversity. Our aim is to create a vibrant, accessible, and welcoming environment for individuals of all backgrounds, experiences, and perspectives. We believe in equal opportunity for everyone and encourage candidates from diverse backgrounds to apply, including those from underrepresented groups. Our hiring decisions are made based on the merits of skills, experience, and potential, ensuring fairness and equality for all applicants."
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Hi, I’m Allie, Head of Support here at Ashby. 👋 One of my favorite things about being a part of Ashby is the Operating Principle of caring deeply about our customers. We are growing our Support Team with the customer experience at the heart of everything we do. To help us continue delivering exceptional Support, we are thrilled to be adding a Support Manager to the team. In this role, you will have the opportunity to lead a team of incredible Support Specialists and have significant influence on growing and maintaining a high-performing team.
As the Support Manager, your primary responsibility will be to lead and manage a team of Support Specialists to ensure an exceptional customer experience. You will partner with other members of Support leadership and Support Engineers to develop and implement effective support strategies, monitor key performance indicators, and resolve escalated customer issues. The Support Manager will collaborate with Product, Engineering, and Sales teams to address customer needs, maintain support documentation, and conduct training sessions for the team. Additionally, you will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team.
Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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🔥 Our mission: Innovation to patient, faster.
As regulations of the medical sector become increasingly strict in the European Union, health institutions, such as hospitals and laboratories struggle to maintain compliance due to a lack of knowledge and resources. This bears the risk of pushing small laboratories out of business and reducing the overall offering in diagnostics, ultimately resulting in a reduced health care quality for patients.
At Platomics, we address this problem by creating products that tap into an existing ecosystem and make complying with a wide range of regulations fast and easy.
Candidates should be prepared to work in a high-cadence environment, collaborating with a highly qualified and international team. Your contributions will directly impact the lives of millions of individuals by ensuring that treatments and laboratory analyses—especially for rare diseases—can remain available.
We are looking for a Customer Success Specialist to join us on this journey.
As a Customer Success Specialist - Labs, you are the product expert and a driver of the development of Platomics' relationships with key customers and local and international partners. The Customer Success Specialist accelerates sales and business growth for digital health applications including a digital portal for different stakeholders (health institutions, diagnostic laboratories, manufacturers of diagnostic products, etc).
You will:
Our team typically operates from our headquarters in Vienna, Austria. However, we also provide the opportunity for remote work with occasional visits to Vienna and travel budget. The role is open to applicants based anywhere in Europe.
Nice-to-Have
We are a team of experienced, driven individuals working remotely across Europe. While our team culture is continually evolving, it is guided by the following principles:
🔋 Its a marathon, not a sprint
We create a work environment that keeps all team members healthy physically and psychologically in the long term. While we work hard, we respect boundaries and take breaks to recharge.
💬 Radical candour & psychological safety
We say what we think and care about each other. We appreciate feedback because this is what lets us grow. We create an environment where every opinion gets heard and valued.
🥇 We reject mediocrity
We deliver our best work. We care about the results we deliver and own our mistakes. We take calculated risks and ship fast - but we are not sloppy.
🔥 Ideas over hierarchy
Facts and arguments win, not job titles.
If this posting sparked your interest, please submit your application below. You can familiarize yourself with the company via our website and Linkedin page.
If your skillset matches what we are looking for, you will be contacted and the application process follows these steps:
Platomics is committed to providing a respectful, safe, and inclusive workplace. Diversity at Platomics means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths and this starts with the recruitment process. If you have any special needs to accommodate your application or an interview, please let us know.
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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
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