Customer Success

Empower every employee.

Our mission is to be the world's most used AI employee experience platform by changing the way frontline employees work.

Flip is the leading AI-powered employee experience platform for frontline workers. We're transforming how the people who keep the world running — in retail, manufacturing, and logistics — do their jobs. One app. One touch. Everything they need.

Our mission: Connect every employee to everything they need in one touch.

We're on a mission to transform the working lives of millions of people — and we're looking for someone to take our customer support to the next level: as the first point of contact for our customers and as the architect of the AI-powered infrastructure that makes us sustainably scalable.

How we work

• AI first. We use AI as a daily tool across the entire company — from engineering to operations to support.
• Hands-on over hierarchy. The best idea wins, regardless of where it comes from.
• Speed with substance. We move fast and build things that last.
• Impact at scale. Your work directly shapes how millions of frontline workers experience their workday.

About the role

You'll enjoy this role if you like doing the following:

• Excellent customer support as your foundation. You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence.
• AI-driven process optimization as your core work. You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions.
• Building scalable infrastructure. You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model.
• Moving product and engineering forward. You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.

What success looks like after 6–12 months

Recurring requests are measurably reduced through automations or self-service solutions. New AI models and tools are systematically evaluated by you and — where it makes sense — integrated directly into our workflows. Customer feedback flows in a structured, regular way into Product and Engineering. SLAs are consistently met — and processes that were manual a year ago are now automated.

Who you are

We're looking for people who combine technical sharpness with genuine customer focus — and who don't wait for someone to tell them what to improve.

You'll thrive with us if you:

• See support as leverage, not overhead — and ask with every request how the underlying system can be improved.
• Actually use AI, not just read about it. You know what Claude, Gemini, and ChatGPT can do — and deploy them deliberately.
• Create structure under pressure. High ticket volumes don't stress you out — they get you into flow.
• Take ownership from day one — with a hands-on mindset and a clear sense of what actually matters.
• Think across disciplines. Support, Product, and Engineering are one connected system to you.

What you bring

• At least 3 years of experience in customer care or support, ideally in a B2B SaaS environment
• Solid knowledge of a common support platform (e.g. Zendesk, Intercom, Freshdesk) — configuration, automations, macros, and reporting
• Demonstrated, active engagement with AI tools in a professional context: you regularly use and evaluate Claude, Gemini, ChatGPT, and comparable models, and can speak concretely about what you use for what
• Analytical mindset with the ability to prioritize under pressure and escalate in a structured way
• Fluent in both German and English, written and spoken

What we offer you

• Work mode: We’re remote-first, giving you flexibility to work from home. At the same time, we deeply value the power of in-person collaboration. Depending on the role, you’ll join occasional team events, workshops, or meetings in our Berlin or Stuttgart offices - always with plenty of notice. The exact balance will be discussed during your interview.
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
• Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca’s B2B offerings, helping customers launch US securities and crypto trading apps worldwide.

Your Role:

As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the Director, Success, this role supports Alpaca’s B2B offerings—you will help customers launch trading apps and open financial services to everyone on the planet.

Things You Get To Do:

• Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal.
• Ensure customer satisfaction, retention, and success.
• Manage escalations, internally and externally, with a focus on customer empathy.
• Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.).
• Work with partners to accurately forecast growth and to identify and monitor progress towards shared goals.
• Drive adoption of Alpaca features (new and existing) among our Live Partners
• Identify and disseminate best practices and pitfalls
• Represent the partner internally to ensure Alpaca across multiple groups (marketing, product, operations, etc.)
• Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles.
• Provide internal communication and reporting on overall account status, health, and risk.
• Develop a success strategy for ensuring customer success
• Identify areas and consider solutions for improvement/optimization within Alpaca
• Ad-hoc duties and responsibilities as assigned
• Deliver QBRs and executive reports that align customer goals to platform outcomes.
• Serve as a trusted advisor to customers’ leadership teams, aligning Alpaca capabilities to their go-to-market strategy.
• Own the full customer lifecycle post-signature: onboarding, activation, expansion, and renewal.
• Collaborate cross-functionally with Product, Sales, and our Broker Dealer to leverage process understanding to champion partner needs and influence roadmap priorities.

Who You Are (Must-Haves):

• 4-6 years of experience in a customer success role, managing customer relationships
• Comfortable working EMEA hours (GST/GMT/ET) in a remote setup
• Understanding of and experience with key technology concepts, such as SaaS and APIs
• FinTech experience, especially with broker-dealer business
• Exposure to, or employment with, large and small companies
• A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet
• Ability to work remotely and independently, and to self-manage time and obligations
• Flexibility to jump in where/when needed to help drive Alpaca's growth
• Desire to learn
• Ability to manage customer relationships across various-sized companies
• Team player that thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together.

Who You Might Be (Nice-to-Haves):

• Startup mindset for a fast-paced, high-growth environment
• Experience working with international B2B clients

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Frontline Customer Success team helps people as quickly as possible through our email support system, with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

This role requires a self-starter with experience troubleshooting web and mobile technologies. You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction.

This is an all remote team and we are looking for someone based in the EMEA region.

Responsibilities

• Function as a Subject-Matter Expert (SME) for Bitwarden and our suite of services.
• Expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers.
• Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future.
• Provide superb customer support.
• Assist with billing and account management.
• Collaborate with Sales, Marketing, Development, and Product associates.

What You Bring To Bitwarden

• A passion for helping Bitwarden users.
• Excellent spoken and written English.
• Excellent problem-solving skills (you might not know all the answers, but you know how to find and communicate the solutions).
• A strong sense of empathy and the ability to advocate for others.
• Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). If you don't have this experience but have equivalent education or demonstrable skills, we encourage you to apply.
• The ability and desire to work remotely.

Familiarity with several of the following areas/technologies is preferred:

• Bitwarden
• Windows, macOS, and Linux
• iOS & Android
• Command-line interface (CLI)
• Docker
• GitHub
• Freshdesk
• Html
• Http
• DNS
• Tls/ssl
• PKI

What To Expect In The Interview Process

• Screening call with Recruiting team
• Interview with Senior Customer Success Manager & CS Team Member
• Interview with VP of Customer Success
• Interview with Chief Customer Officer

A Few Reasons To Work With Us

• Bitwarden’s user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• Bitwarden is dedicated to building an incredible team. Work remotely with motivated and innovative team members across the globe.
• Learn and grow. Take on new challenges with the support of your team.

Why work at Nebius

‍Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work

‍Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

We are looking for a detail-oriented and reliable Customer Services Specialist to handle customer requests that directly impact core business processes, including:
• GDPR / data protection requests
• Billing and financial inquiries
• Financial operations workflows
• Basic technical support
This role requires a high level of ownership and autonomy, as many requests involve sensitive data (e.g., GDPR, data privacy) and must be handled with precision and care.
The ideal candidate is a self-starter, comfortable working independently, while also identifying opportunities to improve processes and increase operational efficiency.‍

Responsibilities

‍ • Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira
• Handle GDPR requests: logging, documentation, coordination, and timely completion
• Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments
• Assist with financial operations processes within defined frameworks
• Provide basic technical support and escalate when needed
• Ensure strict adherence to SLAs, processes, and internal guidelines
• Maintain high-quality escalations with clear, complete, and accurate information
• Identify inefficiencies and propose improvements to workflows and recurring request handling
‍

Requirements

‍• Previous experience in customer support / L1 technical support or a similar role
• Hands-on experience with ticketing systems (e.g., Jira)
• Strong understanding of filters and dashboards (Jira or similar)
• Experience working with CLIs (e.g., AWS CLI or similar) is a plus
• Strong ability to follow processes and ensure compliance
• High attention to detail and accuracy when handling data
• Strong communication skills and customer-oriented mindset
• Ability to work independently and take ownership of tasks from start to finish
• Structured, proactive mindset with a focus on efficiency and continuous improvement

Nice to Have

‍ • Experience handling GDPR requests or knowledge of data protection regulations
• Understanding of financial operations in SaaS / IT environments
• Background in billing (invoices, refunds, credit notes)

What we offer

Competitive salary and comprehensive benefits package.

• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

ScorePlay is the AI-powered media infrastructure for sports, built to automate the content operations behind the world's biggest sports organizations. We work with 300+ leagues, competitions, teams and broadcasters – including Ligue 1 and Premier League clubs, NBA and NFL teams, the Tour de France, the Australian Open, and leading bodies like UEFA and FIBA – helping them turn every moment on and off the field into high-value, structured content. Our platform brings all their media into one place and makes it effortless to find, edit and share in seconds.

Founded in 2021, we’re a 50-person team based between New York and Paris, growing 2x year over year with 98% retention. We’ve raised $20M+ from top investors including Alexis Ohanian and Harry Stebbing’s 20VC and elite athletes like Kevin Durant, Raphaël Varane, Mario Götze, Nico Rosberg and Giannis Antetokounmpo.

If you’re passionate about sports and thrive in fast-paced environments - and you want to help shape how the next generation of fans experience sports, you’re in the right place. We’re on track to become the global leader in sports media, and this is definitely the best time to join our adventure.

Location: Remote from Europe (or from our office in Paris !)

Working Hours: Saturday to Wednesday, 7:00 AM – 3:00 PM UTC (adjusts to 9-5 local time in CET during winter, 8-4 during summer)

Days Off: Thursday and Friday

Role Overview:

We are looking for a proactive, strategic Customer Support Specialist to join our growing team and support some of the world's leading sports organizations.

On a daily basis, you'll provide hands-on technical support via live chat to teams working in professional sports environments. You'll diagnose, troubleshoot, and resolve issues reported by users, manage incoming tickets, and escalate bugs or complex cases when needed. Working in a fast-paced startup environment, you'll collaborate closely with Product and Engineering to ensure clubs, leagues, and federations can rely on ScorePlay for their day-to-day media workflows.

We're a small support team of 5 with plenty still to figure out. If you're the kind of person who wants to help build the playbook, not just follow it, this role is for you!

What you'll do:

1) Handle support tickets and customer issues

• Respond to customer requests via live chat (through Intercom) with clear, professional communication.
• Diagnose and troubleshoot issues (bugs, workflow confusion, data/platform mistakes, user error, connectivity/usage issues).
• Provide step-by-step guidance and aim to resolve issues on first contact when possible.
• Manage ticket volume and prioritize effectively during peak periods while maintaining quality.

2) Escalate effectively and collaborate with Product/Engineering

• When an issue can't be resolved within support, create high-quality Linear tickets including context, impact, reproduction steps, and any relevant screenshots/logs.
• Work with internal teams to clarify issues and follow through until resolution.
• Communicate updates back to customers clearly and proactively.

3) Contribute to knowledge base and internal documentation

• Document recurring issues and resolutions as you go (internal first, external later).
• Help improve FAQs, troubleshooting guides, and support macros to reduce repeat work and increase consistency.
• Flag gaps in documentation and propose improvements.

4) Drive continuous improvement and anticipate challenges

• Proactively identify recurring pain points, feature requests, and product feedback based on real customer conversations.
• Suggest and implement workflow/process improvements that help the team handle volume more consistently across shifts.
• Anticipate common issues before they become widespread and propose preventive solutions.

5) Support AI-powered support initiatives (nice to have)

• Help review and improve AI chatbot conversations to increase deflection quality.
• Contribute to conversational design: designing workflows, refining prompts, and improving how the chatbot handles common issues.

Why ScorePlay?

Here are a few signs you might love working at ScorePlay:

• You want to work in a sports-tech company supporting major sports brands and organizations.
• You like being close to the product and solving real user problems every day.
• You enjoy working in a startup environment: fast pace, changing priorities, lots to learn.
• You want to join an international team that collaborates closely across time zones.

What an ideal candidate looks like for us

• 2+ years of experience in customer support / technical support (startup experience is a strong plus).
• Comfortable handling live chat support and managing a ticket queue in a fast-moving environment.
• Strong troubleshooting mindset: you dig into problems, ask the right questions, and don't stop at surface-level answers.
• Proactive and autonomous: you don't just process tickets, you spot patterns, flag risks early, and take initiative to improve things around you.
• Clear written English and strong communication skills (able to explain technical topics to non-technical users).
• Experience with tools like Intercom, Linear/Jira, Notion, or similar is a plus (not required).
• Experience with AI chatbots, conversational design, or prompt engineering is a plus.
• Interest in sports / media / video workflows is a plus.

We know many people hesitate to apply if they don’t meet every single requirement on a job description. If you’re interested in ScorePlay but not sure you tick all the boxes, we’d still love to hear from you, this could be the start of a great long-term collaboration.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

The Senior CSE reports to the Manager/Senior Manager, CSE.

What You’ll Do

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Providing technical, architectural and best practice guidance
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
• Focus on solution-based programs that are customized to fit an individual customer’s needs
• Develop and collaborate on customer workshops, demos, and other enablement
• Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
• Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

What You’ll Bring

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and ability to work with several different teams at any given time
• Fluent German

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems.

As a Technical Support Analyst (L2), you’ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.

Please note: this position requires availability on weekends as per business requirements.

Responsibilities:

Customer Support and Problem Resolution

• Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.
• Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).
• Tackle complex technical issues reported by customers or internal teams related to our software, ensuring problems are resolved efficiently.
• Manage escalated tickets, offering detailed solutions or escalating further when necessary.
• Educate customers on product features to help them resolve issues independently when possible.
• We aim for a Customer Satisfaction (CSAT) score above 95%, with a resolution SLA of 24 hours for less complex issues and 72 hours for more complicated ones.

Documentation and Communication

• Develop and update thorough documentation, including troubleshooting guides and knowledge base articles.
• Simplify technical jargon to explain solutions clearly to non-technical users, ensuring they fully understand the issues and resolutions.
• Pay close attention to detail and proactively address customer needs in all interactions.

Collaboration and Escalation

• Work closely with teams across the company, such as developers, QA engineers, product managers, and customer success teams, to find solutions to customer issues.
• Escalate unresolved or complex issues to the right teams, like development or engineering, and follow up to ensure they’re addressed.

Technical Analysis and Solutions

• Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.
• Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.
• Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable.
• Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools are considered strong assets for this role.

Customer Configuration Assistance

• Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.

Requirements:

• At least 3 years of experience in a technical support role, with a total of at least 5 years in customer support.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
• Strong problem-solving skills and the ability to analyze and resolve technical issues.
• Should have at least 1 year of experience in software engineering/development or 2 years of experience as a networking admin
• Advanced knowledge of operating systems, including:
  • Excellent communication skills, both verbal and written.
  • At least 2 years of experience with Python, Shell scripting, and SQL.
• Based in EMEA
• Successful completion of a background check

What You’ll Receive:

• The competitive base pay for this position ranges from 56,200 to 82,500 euro. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location
• Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
• Flexible PTO- take the time you need to recharge
• Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
• Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
• $1,200 USD Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture. If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.

Key Responsibilities:

The "Coach": Regional Leadership & Force Multiplication (70%)

• People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
• The "Deal Strategist": Lead weekly account reviews. You aren't just checking boxes; you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
• Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team is utilizing "Extreme Ownership" to manage their books of business.
• Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring that field insights (from your different team portfolios) are synthesized into actionable product requirements.

The "Player": Strategic "North Star" Portfolio (30%)

• Elite Account Management: Personally owns 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts.
• Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies. You lead by example, showing your team what a "Board-level" business review looks like in the cybersecurity space.
• Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.

Experience & Background:

To be successful in this high-impact position, we are looking for a candidate who brings a blend of technical acumen, commercial grit, and empathetic leadership.

Professional Experience:

• 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
• 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors. You should have a documented history of hiring, developing talent, and managing underperformance with radical candor.
• Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
• The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets.
• Proficiency in German is highly desirable but not strictly required.

What we offer:

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania. The company proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

#Li-mt1

#LI-Remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Customer Success - Team Manager.

To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies.

You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results.

We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus.

Location: These opportunities are available globally and are remote positions.

The role entails:

• Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success.
• Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention ensuring timely resolution.
• Team management: passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth.
• Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board.
• Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do.

What we are looking for in you

• Excellent academic results at school and university
• Bachelor’s or equivalent degree in Business, Communication or STEM subject
• Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
• Track record of bringing exceptional Customer Success experience results
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Creative problem-solving and cross-team collaboration
• Experience growing and developing a CSM team
• Hands-on approach to using data to drive team activities and continuous improvement
• Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

• Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian will be valued.

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information. The Solutions Engineering team works closely with the Integration Engineering and Sales teams to help users and all Bitwarden prospective customers meaningfully engage with Bitwarden products. The goal remains for all users to ultimately achieve their desired outcome and gain the knowledge and skills necessary for consideration of acquisition and production implementations. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, customer assessment and adoption.

Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, provide solutions for technical issues, design systems proof-of-concepts, ensure customer satisfaction, and bridge the gap between confusion and confidence for prospects looking to adopt Bitwarden.

Until Bitwarden sets up an EMEA business entity, this role will be filled with a full-time contractor.

Responsibilities

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
• Conduct engaging implementation-specific demos and product technical Q&A
• Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
• Report product feedback and feature requests to Product and Engineering teams
• Assist account executives with positioning new or upcoming product features to customers
• Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
• Work with the Sales Team to develop account strategies to build, mature and close pipeline
• Track the competitive landscape; provide technical depositioning information to account executives and prospects
• Provide assistance in responding to technical questions on requests for proposals, comments, and information
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
• Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

What You Bring To Bitwarden

• Excellent English and grammar
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• Project planning, including collaborative and individual time management
• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
• A strong sense of empathy and the ability to advocate for others
• A passion for helping enterprise prospects interested in Bitwarden and best security practices.
• Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
• Ability and desire to work remotely, with possible travel as needed

Familiarity with several of the following areas/technologies is preferred:

• Bitwarden
• Linux, Windows, and macOS
• Docker (Swarm Mode), Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• Nginx
• SQL
• Tcp/ip
• DNS
• Http
• Smtp
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful services / API’s

What To Expect In The Interview Process

• Meeting with our Recruiting Team
• Interview with Director of Solutions & Implementation Engineering
• Interview with Sr. Director, Customer Success
• Interview with Chief Sales Officer
• Interview with Chief Customer Officer

A Few Reasons To Work With Us

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

What You'll Do

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

What We're Looking For

• 2+ years in a customer-facing role
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• High proficiency in reading, writing, and speaking English
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

E-Verify Statement

Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

Work from anywhere, impact everywhere

Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world.

Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country.

To achieve that, we search the world for the best people for the job. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position
Work from anywhere!

Position overview

The Head of Customer Success is a strategic leadership role responsible for the overall success and satisfaction of our customers. This individual will lead the entire Customer Success department, including the Customer Success Team, and technical support teams. The Head of Customer Success will be responsible for developing and executing strategies that drive customer retention, and growth, while ensuring a seamless and positive customer experience. This role requires a blend of strategic thinking, people leadership, and operational discipline, with a strong focus on cross-functional collaboration with Relationship Managers, Sales, Product, and Marketing.

Responsibilities

Strategic Leadership & Planning:

• Develop and execute a comprehensive customer success strategy that aligns with the company's overall business objectives.
• Translate business objectives into actionable CS strategies and success metrics, focusing on customer retention, satisfaction, and product adoption.
• Drive the strategic direction of the Customer Success department, ensuring it is positioned to support the company's growth.

Team Leadership & Development:

• Directly manage and coach a team of Customer Success leaders, including the Customer Success Team Lead and regional leaders, providing guidance, and performance feedback.
• Foster a culture of accountability, service excellence, and customer-centricity within the team.
• Implement and oversee training and development programs to ensure the team is equipped with the skills and knowledge to succeed.

Operational & Regulatory Oversight:

• Own and optimize the systems, processes, and operating environment that enable effective and scalable customer support.
• Ensure compliance with all relevant internal controls and regulatory standards (e.g., KYC, AML, data privacy), in partnership with the Risk, Compliance, and Legal teams.
• Establish and maintain a Quality Assurance (QA) program to monitor and improve the performance of the Customer Success team.

Stakeholder Engagement & Collaboration:

• Act as the primary operational partner for other departments, including Product, Engineering, Compliance, and Marketing.
• Represent the Customer Success department in cross-functional projects and planning cycles.
• Serve as the escalation point for critical or high-risk customer issues that require senior-level intervention.

Skills needed

• 7+ years of progressive experience managing multi-disciplinary client-facing teams (Sales, Account Management, Support) within a fast-paced or regulated financial services environment (Fintech, Banking, Wealth Management).
• Proven success in managing a P&L or revenue target.
• Deep understanding of retail and institutional client onboarding processes and the regulatory requirements (KYC/AML) of a global bank.
• Demonstrated ability to drive operational change and mandate process adoption across a seasoned sales and relationship team.
• Exceptional leadership, coaching, and conflict resolution skills.
• Strong cross-functional communication and decision-making skills.
• Previous experience in crypto or a strong personal interest and knowledge is highly beneficial.

Key Deliverables & Success Metrics

• Revenue Growth: Achieve the regional Total Annualized USD Revenue target.
• Client Segmentation: Achieve target growth in high-value client segments.
• Operational Adoption: Achieve 100% adoption of new SOPs and KPIs/KRIs within the regional teams.
• Client Retention: Achieve target annual retention rate for high-value clients.
• Customer Satisfaction (CSAT): Meet or exceed CSAT and QA targets.

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

Impact Globally, Work Remotely.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.

Outcomes

• Keep the CSAT above 96%
• Ensure SLA goals are met (target > 95%)
• Keep the quarterly churn level below 3%

Your responsibilities will be

• Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
• Engage with customers via tickets during respective shifts
• Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts.
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user's help center and internal usage
• Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
• Engage and collaborate with engineers, analysts, testers, product managers, and other customer-facing teams such as the Accounts management team and Sales for a top-notch customer experience.

Requirements

• Must have or practice consistently the values of customer obsession, empathy, ownership, and openness.
• Excellent written and spoken English communication skills
• Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
• Experience with localization and translation is a plus
• Possess exceptional troubleshooting and problem-solving skills
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others

Why joining Smartcat might be your best move so far

High-impact role enabling innovation and inclusion in organisations

You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.

Fully remote team of high-performers

We are a global team of 170+ enthusiastic people. We have been fully remote since 2020, with some locations populated with more “Smartcatters” than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan. We strive to grow aggressively, but we also preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too.

Join the rocketship to scale-up 10x and beyond together

We are looking for someone who will become a part of the team and play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing 150% YoY thanks to the strong product-market fit and the culture of high sense of urgency.

Celebrating diversity

We welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. We are committed to diversity and inclusion & prohibit discrimination and harassment.

Be part of an AI Native Organization

We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.

Innovating a $100 Billion industry

Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.

Join the rocketship to scale-up 10x and beyond together

We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.

Smartcat Culture: Where Diversity Meets High Performance

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

About the Position:

We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.

In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert—connecting customers’ unique business needs to Bluefish’s capabilities—and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.

What You’ll Be Doing

• Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
• Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
• Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
• Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
• Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
• Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
• Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
• Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
• Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

Qualifications

• 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
• Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
• Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
• Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
• Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
• Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
• Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
• Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
• French-native and English-native language skills.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
• Join an experienced high-performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

What is Amplemarket all about?

Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.

In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.

Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.

Amplemarket is seeking a dynamic and experienced Head of Customer Success to lead and scale our Customer Success organization. You will be responsible for driving customer retention, satisfaction, and revenue growth by overseeing the development and execution of both customer success and account management strategies.
Your mission will be to ensure that Amplemarket delivers an exceptional experience to our customers, leading to long-term partnerships and expansion opportunities.

You will:

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
• Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
• Implement structured expansion strategies and optimize upsell/cross-sell opportunities.
• Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks.
• Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement.
• Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
• Monitor customer health, proactively preventing churn and maximizing lifetime value.
• Leverage data insights and customer feedback to drive continuous improvement.
• Improve Net Promoter Score (NPS) by enhancing customer experience and advocacy.
• Drive multi-year renewals, case studies, and scalable advocacy programs.
• Enhance CS processes and automation to scale retention and expansion efforts.

Who we’re looking for:

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment.
• Proven track record in driving customer retention, expansion, and satisfaction at scale.
• Strong leadership skills with the ability to inspire and grow a high-performing team.
• Data-driven mindset with expertise in tracking, measuring, and acting on customer success and account management metrics.
• Exceptional communication skills and experience working with C-level executives.
• Ability to thrive in a fast-paced, high-growth environment.
• Experience with customer success tools, CRMs, and account management best practices.
• Fluency in English is required.

A little more about Amplemarket:

• We are a post-Series A start-up
• We are backed by YCombinator
• Fast growing startup with product market fit
• Founders also created https://fermatslibrary.com
• You can listen more about us here: https://bit.ly/2W7fVDR

We offer:

• Nice work environment
• Competitive Salary
• Health Insurance
• Stock Options
• Annual Company Trip in a secret location
• and more!

Amplemarket is committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role

Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.

You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote.

For location-specific details, please connect with our recruiting team.

What You Will Do

• Solve interesting, technically complex cases for Vercel customers.
• Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• Develop and improve internal tools and scripts that increase team efficiency.
• Specialize in a given product area (v0) and act as a domain owner within the team.
• Improve existing documentation and create new runbooks, guides, and internal processes.
• Assist Customer Success Managers with Enterprise requests and escalations.

About You

• You lead by example and provide feedback to mentor other members of the team.
• You have hands-on experience using Vercel and v0 as a platform.
• You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
• You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
• You enjoy engineering solutions to resolve root causes of recurring problems.
• You have strong written and verbal communication; able to explain complex systems clearly.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion for delivering a customer experience second to none.
• You are willing to participate in a weekend/holiday on-call rotation.

Bonus If You:

• Have frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Have experience automating workflows with agentic services.

About Us

AVEA is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond our innovative supplements from our Swiss R&D, we're expanding our reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join us as we shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do

Operational Support & Customer Operations (90%)

• Operational Customer Support: You manage daily customer support operations across email, chat, phone, and social media, ensuring efficient ticket handling and high service quality for our customers.
• Workflow & Process Execution: You confidently operate within established customer support workflows, systems, and KPIs (including CSAT), ensuring structured and consistent case management without requiring foundational training.
• Ticket & Logistics Management: You handle operational and logistics-related inquiries (e.g., shipping, orders, returns, subscriptions) in a solution-oriented manner, proactively working to reduce ticket volume and improve response efficiency.
• Performance & Service Quality: You monitor support performance metrics, contribute to maintaining service levels, and ensure smooth daily operations in a fast-paced support environment.

Optimization & Support Enablement (10%)

• Process Improvement & Insights: You identify recurring issues, analyze inquiry trends, and suggest operational improvements to reduce friction and enhance efficiency.
• Knowledge Base Maintenance: You contribute to updating and structuring internal and external knowledge resources to streamline workflows and enable faster resolution times.
• Cross-Functional Coordination: You collaborate with relevant teams (e.g., Operations, Logistics, Product, Marketing) to improve customer experience from an operational perspective.

What are we looking for

• Min 1 year of professional experience In Customer Support, preferably in Supplement or Nutrition industry
• Strong understanding of customer support workflows, ticketing systems, and structured case management
• Comfortable working with KPIs such as CSAT, response times, resolution rates, and ticket volume targets
• Experience handling logistics-related topics (e.g., shipping, order management, returns, subscriptions)
• Ability to proactively identify recurring issues and contribute to ticket volume reduction
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Native level Italian and good English language skills are a must, German language strongly desired.
• French language is a plus.

Why join us

We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our team, you'll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join us as we shape the emerging longevity space, fostering healthier, longer lives!

Company Perks & Benefits

🗺️ Strong team culture with regular team events and off-sites

🍹 Unlimited holidays and flexible working hours.

💻 A Company laptop

🏡 Remote Office Upgrade budget

🎓 Education allowance and accelerated growth paths.

🎁 Complimentary AVEA products and discounts for family & friends.

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

What You'll Do

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

What We're Looking For

• 2+ years in a customer-facing role
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• High proficiency in reading, writing, and speaking English
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

Must speak a second European language: preference for Italian, French or Polish

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

Requirements

• 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
• Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong understanding of the EMEA market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team environment
• Must speak a second European language: preference for Italian, French or Polish