📝 Company Mission
Our mission is to give the world access to the best products by empowering great businesses to reach their growth potential.
💼 About Wayflyer
Today's SMBs need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.
Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.
Since launching in April 2020, we've deployed over $5bn to thousands of businesses worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.
Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.
💛 Culture & Values at Wayflyer
At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.
🚀 Your Role at a Glance: The key ways you'll bring value to the team
We are seeking a motivated and proactive Support Engineer to join our growing team. In this role, you will be a crucial first point of contact for our internal users, providing excellent support while also contributing engineering solutions to improve our processes and internal tools. This is an excellent opportunity for someone with a working knowledge of software development and a passion for problem-solving to make a significant impact.
- Efficiently and effectively handle internal support cases, providing timely and helpful resolutions to user issues.
- Design, develop, and implement new features in Python (Django framework) within our internal applications to proactively reduce the support load and enhance user experience.
- Identify and build out automation solutions and user-friendly features for recurring support tasks, improving efficiency and reducing manual effort.
- Overhaul and maintain our library of runbooks and self-help documentation, ensuring accuracy, clarity, and ease of use.
- Analyze the current ticket creation process and implement improvements to guide users towards self-resolution and provide more comprehensive information upfront.
🔨 What Makes You a Great Fit
- Experience: 2+ years of experience in a technical support or software development role.
- Education: A Bachelor's degree in Computer Science or a related field, or equivalent relevant work experience.
- Technical Skills:
- Solid understanding of Python.
- Familiarity with the Django web framework.
- Understanding of software development principles and methodologies.
- Experience with troubleshooting and problem-solving in a technical environment.
- Familiarity with ticketing systems (e.g., Jira).
- Experience with creating and maintaining technical documentation.
- Soft Skills:
- Excellent communication (written and verbal) and interpersonal skills.
- Strong customer-focus and a passion for helping users.
- Ability to work independently and as part of a team.
- Proactive and self-motivated with a strong desire to learn and improve.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks and manage time effectively.
What is important to point out is that you can do most or all of the above mentioned and can point to your real experience doing it. You've probably done it at companies of different shapes, sizes and industries. Given what we do, experience in financial services, fintech and business-to-business organisations is particularly interesting to us.
You should be comfortable making and defending technical decisions, while remaining open to feedback and alternative approaches. You'll need to balance technical excellence with business needs and help guide the team toward pragmatic solutions.
You excel at stakeholder management and can effectively communicate technical concepts to non-technical audiences. You're proactive in identifying and addressing potential issues before they become problems.
What you're like as a person and how you treat people is a big deal for us. People love working with you. You're helpful and generous with your time and knowledge. People love helping you back. People know where they stand with you.
You're always looking to learn and grow, on a personal and professional level. And you're always looking to help others learn and grow by sharing your own knowledge and experience.
You know why diversity, equality, inclusion and belonging matters, and speak up when we can do better.
🤝 What to Expect After You Apply
You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately 2-4 weeks.
🏖️The Perks of Being at Wayflyer
🌴 Time Off That Matters
Recharge with 25 days of paid annual leave, plus public holidays.
🧘 Your Wellbeing
Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.
🫀 Comprehensive Health & Protection
Stay covered with private healthcare, life insurance, and critical illness cover.
👵 Secure Your Future with Our Pension Plan
Our pension plan helps you build a strong foundation for tomorrow, starting today.
🍼 Family-First Policies
We provide a generous parental and adoptive leave program for both Primary and Secondary caregivers, ensuring you have the dedicated, fully paid time you need to focus on your family.
💰 Share in Our Success
With our equity scheme, you're not just an employee; you're a stakeholder in our journey.
🌴 Work From Abroad!
Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.
📍Global Offices and Working Policy
🇮🇪 Dublin, Our Buzzing HQ
Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership.
🇬🇧 London, One Big Family
Home to around 30 employees, our brand-new London office also runs on a hybrid model. You’ll often find our CEO working alongside the team with regular visits.
🇦🇺 Sydney, Small but Mighty
Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration.
🇺🇸 Charlotte, our new US-HQ
Charlotte is our US headquarters and the foundation of our North American growth. From our Uptown office, our teams collaborate closely, build relationships and drive impact across the region, with a setup designed for both focus and flexibility.
🌍 Remote, Across the US & Europe
The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US.
💡 How We Handle Your Personal Data
By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at [email protected] or review our privacy notice at https://wayflyer.com/privacy-notice.
