Chat/Email Customer Support Specialist
Job Description
👋 Hello, we are itrinity, a rapidly expanding SaaS portfolio operator based in ****Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We’ve been profitable since day 1 and growing over 30% in EBITDA (YoY) for the last 5 years.
Our team is comprised of more than 60 highly-skilled professionals dedicated to building our SaaS products every day. At itrinity, everyone has the opportunity to take part in our innovative portfolio ESOP (Employee Stock Ownership Program), ensuring that we all grow in tandem with the company!
Our products:
- UptimeRobot → The World’s Leading Uptime Monitoring Service - Downtime Happens. Get Notified!
- Mangools → SEO Tools for Busy People - Effective and Affordable SEO Toolset
- EmailListVerify → Full-featured Email Verification for Half the Price
- WarmUpInbox → An Effective Email Warmup - Avoid Spam & Promotion Folders
- GeoTargetly → An All-In-One Geo Targeting Platform - Personalize to Improve Conversions
- Touch Stay → Digital Guidebooks That Reduce Questions
- DeadlineFunnel → Boosting Conversions Through Urgency & Deadlines
We are proud to serve more than 6,750,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.
💡 If you prefer a full-length version, check out: About us (our story).
You are
- technically skilled support enthusiast with strong troubleshooting skills and an ability to navigate through one or multiple product environments
- problem-solver who easily guides customers through key moments of their experience
- dedicated teammate that can both follow and lead depending on the situation
Skill requirements (are we a match?)
- previous experience with technical support, preferably in SW or SaaS
- knowledge of HTML, CSS, building sites in general, basic knowledge what email marketing
- ability to communicate technical information in an accessible manner to non-technical customers
- fluent English (perfect grammar)
- ability to work independently but not afraid to ask or help colleagues when needed
Job description
- Communication: mostly chat and email, with possible video-meet communication with our special customers later.
- Working hours: ideally ****from 2:00pm to 10:00pm CET/EU time zone, Monday - Friday, 40 hours/week max.
- 100 % remote job. We are based in Bratislava and Prague and we also have offsite events and dinners from time to time!
- Cooperate with your team members and share valuable information with other departments.
- Participate in training sessions or workshops to enhance product knowledge and improve your customer service skills.
Responsibilities (What will be your duties?)
You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.
We're looking for a tech-savvy person who will be happy to help our customers with their questions regarding our SEO tools, email verification and warming up tools, and uptime monitoring via chat and email support. Good communication skills, patience, and flexibility are necessary.
Why join itrinity?
We’ve been growing over 30% EBITDA YoY for more than 5 years already. We are eager to make our products even more profitable, as well as to acquire new products. We are a mature and stable company and we are looking for a long-term partnership. Would you like to grow with us and enjoy success together? Join our team!
Few facts about our products
UptimeRobot - Global market leader in uptime monitoring
- ~ 2M users around the globe
- ~10M monitored URLs every single minute
- ~100 monitoring engines
- sending ~million Up/Down notifications every day
- one of the most popular DevOps products in the world
- big and vibrant community, discord/social media
Mangools - SEO tools for busy people
- TBs of keyword data and growing in 10s of GB every day
- Millions of SERPs crawled & parsed every single day
- Custom in-house proxy-pool solution orchestrating thousands of micro-instances
EmailListVerify
- Billions of verified email addresses
- Custom in-house verification strategies
WarmUpInbox
- Rapidly growing marketing niche
- tens thousands of connected mail-boxes sending millions of emails every day
Company perks 💎
There are countless reasons to choose us as your next work adventure. However, these reasons might be quite different than the ones you are used to seeing. We like to embrace these differences.
- Possibility to participate in very attractive company ESOP (stock ownership program)
- we want to reward your long-term participation & growth within the company
- we are highly profitable (free cash-flow) and growing fast
- shares are liquid and they also come with dividend rights paid ****at the end of every year
- this way, we are connecting our success with your success 🚀
- more details available during the interview process
- Founder-led company
- focusing on results not effort
- growing and learning every day
- real impact & participation on the company's success (or failure 🙂)
- Agile, small steps, MVP first + iterative changes
- MVP (minimum viable product) first, if it shows potential, improve it iteratively
- measuring the MVP results/usage is crucial
- Highly competitive compensation package
- Time & place flexibility
- remote work, weird hours → as long as you bring results, we don't care
- Great work diversity
- 6 products under one roof (Mangools, UptimeRobot, GeoTargetly, EmailListVerify, WarmUpInbox, TouchStay)
- Ability to apply your skills where is most useful
- Ability to learn new things and broaden horizons
So, what do you think? Are you interested?
⭐ You can also read our Company playbook to better understand our “culture”, how we communicate, cooperate, and deliver results.
Contact us 📩
🗣 Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
