Customer Success Manager

Main Duties & Responsibilities:

• Drive ongoing customer engagement
• Proactively identify customer needs
• Forecast and track key account metrics
• Assist with high severity requests or issue escalations as needed
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of our initiatives effectively to stakeholders

Essential skills:

• Proven work experience as a Customer Success Manager, Customer Support, or similar role
• Experience in customer service or sales
• Excellent written and verbal communication skills
• Strong project management skills
• Detail-oriented and analytical mindset

Bonus points:

• Experience with CRM software
• Background in education or the e-learning industry