Customer Support Rep
About the role
As a Customer Support Representative, together with your team, you'll support our more than 6.000 customers to grow with Perspective. With empathy and technical understanding, you'll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company. You act proactively to continuously increase customer benefits and thus accelerate our customers growth. This is a German speaking role. Furthermore, you must be based in Europe.
Let's find out if we're a match
What you'll be doing
You will triage, answer & solve incoming customer requests
You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause
You will become an expert at edge use cases, technical details of new features and integrations to/interfaces with third party providers
You will continuously enhance and improve our customer support quality & structures
You take responsibility for own projects and ensure it is completed within a quarter to improve support service
You will host and participate in calls with our customers
Who you are
You have excellent communication skills in German (native-level proficiency) and English (fluent)
You have at least 2 years of experience in customer support roles of software companies
You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate
You have a strong passion for online marketing and value high quality design
It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media
Not a requirement, but an advantage if you have a technical background or experience in tech support
These benefits await you:
We are looking for passionate people who value quality. We live a culture of
ownership and freedom that provides the space you need to develop.
Mindset? Quality!
We believe there is nothing better than working on projects that are of high quality and bring a smile to our customers' faces.
Work from anywhere in Europe
We are a 100% remote company with the goal to innovate remote work. Let's inspire other companies together!
Team Retreats
Twice a year we meet at great locations and spend an eventful week together as a team. We are looking forward to having you with us there!
Remote Working Budget
You get a monthly remote budget of €100 for everything you love. Buy a bar table, headphones, or book an Airbnb to cowork with a colleague.
Co-Working Membership
With your membership, you have access to hundreds of co-working spaces across Europe. Enjoy this flexibility.
Ownership & Freedom Culture
We believe that you can do your best work when you enjoy absolute freedom and have real responsibility.
We care deeply about our culture
We try to stay as small as possible and empower every person on board to become the best version of themselves. Take a look behind the scenes with this video from our retreat 👇
6 easy steps to join our team
Our goal is to make each step in the recruiting process fun and last a maximum of 2 weeks.
The process helps both you and us find out if we are a good fit for each other.
Apply for a job
Get in touch with us directly via this funnel (built with our own product).
A short get to know
This helps both of us clarify the most important questions.
Value based exchange
We find out if your values and ours at Perspective are a true match.
Work sample & interview
The goal is to find out if you love your future challenge & your field.
Meet your future team
Now you can get to know your future team and our founders.
Welcome on board!
We're already busy preparing for your 2-week onboarding program.
Welcome to our office – welcome home
We are scattered all over Europe and fully embrace creating meaningful work from where we work best.
Every six months we come together to meet in person, celebrate our achievements and work on new challenges.
