Senior Client Services Manager

Job Description

Together helps ambitious B2B tech companies stand out, scale faster, and achieve the ideal balance of credibility and excitement by connecting three key pillars: branding, website and product.

Because we’re rather good at what we do, we’re getting an increasing number of calls from interesting clients who want us to be their long-term partner.

We're looking for a Senior Client Services Manager.

The role

You’ll be their person on the inside. You’ll be our clients’ key point of contact with our teams, making sure we meet their needs and exceed their expectations.
You’ll roll out the red carpet. You handle onboarding of new clients, and new client setup, including initial meetings, setting up collaboration tools, preparing contracts and work orders, and invoice scheduling.
You’ll grow the business. You’ll identify opportunities to expand our relationships with clients, introducing new services, solutions, or ideas that align with their needs and drive mutual success.
You’ll think ahead. You proactively identify and address any concerns or issues our clients may have, striving to build successful long-term relationships.
You’ll connect the dots. By understanding each client’s goals and challenges, you’ll proactively suggest initiatives that add value and strengthen partnerships.
You’ll be a bridge and a builder. You’re the connection between our clients and teams, fostering clear communication, resolving challenges, and ensuring satisfaction all around.
You’ll keep everyone on the same page. You keep the lines of communication between our clients and our teams open and as clear as a mountain spring, and generally make sure everyone is more or less happy.
You’ll make the trains run on time. You dot the i’s, cross the t’s, coordinate timelines, deliverables, and budgets, ensuring we finish on time and on budget.
You’ll show the way. You’ll help to lead and mentor a team, providing guidance, support, and coaching to ensure their success.

You can do this

This isn’t your first rodeo. You’ve worked for a minimum of three years in client services or account management, preferably in the so-called “creative” industry.
You’ve got a nose for business. You have a knack for spotting growth opportunities, whether it’s expanding into new services, upselling, or deepening existing partnerships.
You talk the talk. You’re great at building rapport and establishing relationships with clients and colleagues. (In other words, you’re kind of charming.)
You walk the walk. You’re organised. You have no problem managing multiple projects simultaneously, and prioritising tasks effectively. (In other words, you’re a doer.)
You’re solutions-focused. You excel at identifying challenges and finding creative, efficient ways to overcome them, always putting the client first.
You’re firm but flexible. You can meet deadlines but also adapt to changing client requirements.
You’re not against creative types. Familiarity with design principles and an understanding of the creative process is highly desirable. (And by “highly desirable,” we mean it’s a must.)
You know the tools of the trade. You’re proficient in project management tools and Google Suite.