Site Reliability Engineer

Are you a skilled recruiter with high volume experience in the fintech industry? Are you looking for a challenging and dynamic contract role that allows you to work flexibly for 6 months? Look no further!

Tasks

Our fintech client, is seeking a Senior Contract Recruiter in Europe to join their team during a time of change and growth. As the company continues to expand and evolve, our client needs a talented and driven individual to assist in finding the best candidates for all open positions.

As a Contract Recruiter, you will play a crucial role in identifying, attracting, and hiring top talent for our client. Your responsibilities will include sourcing and screening candidates, conducting interviews and working closely with hiring managers to understand their needs and develop effective solutions to meet those needs.

Requirements

To be successful in this role, you must have a deep understanding of the fintech industry and its talent landscape. You should be a sourcing expert and able to creatively utilise various recruitment methods with a limited budget, including online job boards, LinkedIn Sales Navigator and social media.

Strong communication and interpersonal skills are a must, as you will be interacting on all levels with international candidates, hiring managers, and other HR team members on a daily basis.

With our client undergoing a period of change, we need someone who is adaptable, resilient, and able to work in a fast-paced environment!

Your ability to multitask and prioritise will be critical in managing a high volume of recruitment activities.

Benefits

This is a contract position for approximately 6 months, located in European timezone.

If you are a results-driven and adaptable Contract Recruiter (Sales/Business or Technical) with a passion for finding top talent, we would love to hear from you.

Please answer these questions in the 'cover letter' field on the application form:

• Have you previously worked in the UK or collaborated with British-based teams?
• Are you currently working remotely or from home?
• Have you had any experience working as an independent contractor in the past?

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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

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The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

Operational follow-up:

• Manage students' requests, including lesson/package operation, complaints, etc
• Manage and monitor students' actions and public reviews
• Ensure the transmission of policy launch-out to the concerned service
• Assist with quality assurance, seeking to identify & solve bug or technical-related issues
• Proactively problem-solve with the Product Ops, Product, Tech and Marketing teams
  

Community Moderation:

• Moderate community contents, including discussions, notebook, etc
• Deal with the user complaints reported in community
• Nurture the italki community and support users via email, community, italki message, etc
  

Management & Coordination :

• Day to day management and response to students' emails
• Diagnosis of the existing student support across departments
• Identify best practices to improve procedural guides and keep them updated according

to new actions (new releases, system update, new policy etc.)

Mobile Support:

• Reply the reviews in all the app stores, including App Store, Google Play Store, Tencent, Huawei, 360 etc
• Analyze the feedback from the reviews to help improve the iOS and Android app.
  

Regional Operation Support:

• Customer support for China team, including but not limited to WeChat support, live chat, etc
• Customer support for other regional team if needed
  

Requirements

• Bachelor Degree, English Major or equivalent practical experience
• 0-2 years online and offline customer facing experiences
• Strong interpersonal skills and multicultural awareness
• Strong communication and reporting ability, and able to clearly summarize and report the operation status of a policy announcement based
• Results-orientation, faculty-centric, Inspire dedication, strong ownership
• Highly organized with attention to details
• Highly adaptable to cross-functional environment
• Excellence in presentation, spoken and written skills in English

Plus

• Passion for languages with language skills in addition to required English
• Experience in a customer service environment preferred
• Experience in high tech, software development, education technology industries
• Experience in growing and scaling company growth or start up team experience
• Experience in companies with global / regional presence with multiple offices across different countries

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Join a fast-growing, open-source dev-tool startup with repeat founders and Y Combinator backing:

At Nango (YC W23), we have developed an open-source platform dedicated to product integrations. It's a developer tool crafted by engineers, for engineers, seamlessly connecting software solutions.

We are searching for an integrations engineer who is keen on profoundly impacting other developers' lives.

By joining us, you will also be stepping into a well-funded, seed-stage startup environment.

Learn more about jobs at Nango, our team, and what we shipped lately.

Location

Remote across the Americas & EMEA.

What You’ll Do

• Develop new integrations and maintain existing ones.
• Collaborate tightly with the product team to improve Nango.
• Work directly with customers.

Requirements

• Strong ownership & work ethic
• Strong organizational skills to track and fulfill customer requests
• Excellent English and clear communication skills
• Coding velocity & ability to multi-task to meet customer deadlines
• Ability to write high-quality code: readable, structured, documented, reliable, memory-efficient & performant
• 1+ years of experience in professional backend engineering
• Proficiency in Node.js and Typescript.

Interview process

• A single 40-minute coding interview

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

‍Responsibilities

• Rapidly design, prototype and develop elegant solutions focused on helping users integrate into the community.
• Gather insights from data and qualitative research, develop hypotheses, sketch solutions with prototypes, and test ideas with our data team and in experiments.
• Think about universal designs that can scale not just across platforms but also internationally and across user types.
• Document detailed interaction models and UI specifications.
• Collaborate with other designers to maintain design consistency and coherence across the features on italki’s apps and website.

Requirements

• Education background in ergonomics, psychology, industrial design, visual communication design or related design
• A minimum of 5 years’ proven experience in mobile Internet community or social products, knowledge payment or related industries
• Understand the design methods and trends of platform and mobile products
• In the user experience design principles, design methods and processes have a deep understanding, broad vision and high aesthetic standards
• Good logical thinking, innovative ability, pay attention to the industry design trends, familiar with the current interactive form and user operation mode. Have strong data thinking and logical ability
• Excellence in presentation, spoken and written skills in English

Skills

A/B Testing · User Experience (UX) · User Experience Design (UED) · User Interface Design · Critical Thinking · English · Mobile Internet · Systems Design

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.