Community Manager

XWP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We’re proud of the high levels of inclusion that our distributed team reports and we work hard to support each individual doing their best work together at XWP.

About XWP

XWP has collaborated on some of the most ambitious and successful WordPress projects and partnered with the likes of Google, Forbes, News Corp, and Penske Media Corporation (PMC) to bring richer technologies and delightful user experiences to the open web.

You’ll be joining a team of 50+ experts (from 20+ countries and 4 continents) who enjoy challenging work, service-focused and collaborative teammates, and opportunities to grow and learn. We have a passion and enthusiasm for our craft and a sincere care for each other and the clients we serve.

If you’re a proactive and creative Community Manager, then you’re in the right place! We’re looking for a tech-savvy professional to work with us in a part-time capacity (approximately 10 hours per week). You will be responsible for building relationships within the WordPress community and managing our brand image through social media, PR, and promotional events.

Who You Are

• You thrive on organic & authentic growth of social media engagement
• You know that storytelling has to be comprehensive and that brands can’t be fragmented between communication channels
• You are passionate about the power of communications to build relationships and grow human connections
• You understand the need to balance volume and relevance
• You are a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community
• You take ownership of your output, not just checking boxes on someone else’s to-do list
• You feel comfortable as the face and voice of our brand, managing all community communications.

What You've Done

• 3+ years experience (ideally in an agency background) of working on social channels or campaigns
• 1-2 years’ experience of building audiences and engagement through social media
• Ability to come up with ideas quickly
• Examples of social media marketing successes and wins or personal social triumphs
• An instinct for stories that will make people take notice
• Strong understanding of social platforms including but not limited to LinkedIn, Twitter, Facebook, Instagram, Snapchat, Pinterest
• Basic Google Suite Skills (Docs, Sheets, Slides, Forms)
• Excellent professional written and verbal communication skills

Bonus

• Knowledge of open source CMS (WordPress, Drupal), hosting companies (VIP, Pantheon), industries such as media and digital publishing, financial services
• Interest in blogging
• Some experience with social tools and analytics such as Facebook Insights, Sprout Social and Google Analytics a plus
• Experience monitoring and reporting on social campaigns a plus
• Adobe suite experience a plus (Photoshop, etc.)

What You'll Do at XWP

• Develop and execute marketing strategies for social networking services, including blogs, LinkedIn, Twitter, with a focus on content-driven growth
• Be active in the community and leverage social listening to gather valuable insights that inform the brand strategy, marketing and promotion of XWP
• Foster collaboration with the WordPress community, the Open-Source community, hosting providers, influencers in the space, WordPress developers and even our competitors to develop and enhance social media content for marketing campaigns
• Stay up-to-date on the latest trends and conversations happening in social media, and come up with content strategies for engaging our community
• Create timely and relevant content optimized for the platform and audience
• Coordinate with the Engineering and Delivery teams to gather user feedback and inform them of industry trends and conversations
• Perform research, analysis, and social listening to gain insights and shape marketing strategy
• Collaborate with team members to optimize automation and lead-nurturing processes through email, content, events, and social channels
• Work with our Client Success team to produce bigger and better ideas
• Create and distribute monthly reports on critical metrics for lead generation, content creation, website traffic, and other KPIs

What Success Looks Like

• Positive Trending Social Engagement (Month over Month)
• Quality of Social Referral Traffic Engagement on Site (Quarter over Quarter)
• Internal Engagement KPIs (Quarter over Quarter)
  • Number of XWPeople actively engaged in our social media
  • Proactive Engagement & Awareness of Data & Content Performance Metrics (Show me the Data!)

Payscale & Benefits

• Trust and support from your colleagues (we look out for each other and work together towards our shared goals and vision)
• The rewards of a highly collaborative culture (we’re a team, not a working group)
• The joys of remote work done right: schedule flexibility, skip the commute, more time for family and interests outside of work
• The chance to play an important part in helping XWP achieve its full potential and make a meaningful difference for our team members and the open web
• A starting pay range of USD $25 - 35 per hour

Are you intrigued?

Apply now and tell us about yourself, what this role will mean to you, and why you are who we want to work with.

If you are not the one we are looking for, please share this with anyone you know who might be!

The pay range for this role is:

25 - 35 USD per hour (Remote - United States)