Customer Care Specialist

A little about who we are

Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.

We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.

Our culture

We don’t offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential.

What we look for

We've built some of the best tax technology that the world has to offer, and we're keen to get our clients using and learning how we can make it even better - that's where you come in. We're looking for a full time Customer Care Specialist to support our international team remotely.

What you'll be doing

Here are a few hints on what you are expected to do at Taxually:

• Providing our users with an outstanding customer experience - it is part of our mission to make Taxually users feel satisfied with our toolkit and service
• Supporting clients with the onboarding via email, phone and chat
• Making sure our clients are up-to-speed with their VAT registration tasks
• Collaborating with other departments, including our Product Development team on customer feedback and experience

What skills will be useful

With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:

• Native / Fluent English language knowledge
• Fluency in any other European language (German, French, Italian, Spanish)
• Remote customer service experience (phone, email, chat) 1+ year
• Work experience on the VAT field and/or ChatGPT / AI customer support is a great plus
  
• Empathy and love for helping people
• Ability to understand and explain complex issues in an easy manner
• Excellent organization, problem-solving & communication skills

If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.

What you can count on

You'll get to work in one of the hottest tax technology startups in the world right now. You'll receive excellent training and guidance from our team members who believe in what Taxually stands for. The type of person who works here is driven, motivated, empowered and proud.

Don't meet all of the role requirements?

Don't worry! We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different.

Research (by Harvard University 🤓) shows that women are particularly likely to second-guess themselves and not apply — so if you’re worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying.

At Taxually, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry.