Customer Success Manager

OK, so let's start with a few words about

Alokai is an award-winning and pioneering global technology startup setting a new standard in online shopping. A frontend website technology for eCommerce businesses, the company develops software for retailers to create fast, modern and high-performing online storefronts at a fraction of the cost and time.

Loved by developers, Alokai provides a whole ecosystem of ready architecture, out-of-the-box integrations, and other frontend services that can work together or independently to cover the entire frontend development cycle – from build to launch.

Founded in 2021, Alokai (prev. Vue Storefront) is a best-in-class composable commerce solution and market-leading Frontend as a Service currently used by 2,000+ live stores around the world. With a remote, global team of 100+ people and offices in San Francisco and Warsaw, Poland, customers include Baby Bunting, Zadig & Voltaire and Berlin Brands Group.Supported by 130+ partners and a community of 10,000+ developers, Alokai and its leaders are recipients of a number of industry awards, including Europe’s top tech startup prize and recognition from Forbes magazine.

Location: Remote, EMEA based

What will you be doing in this role?

• Drive adoption, retention, and expansion among our diverse client base to ensure they get the most out of our products.
• Collaborate closely with our Solution Architect, Sales and Product teams to streamline the onboarding process, ensuring a smooth and efficient transition for our clients.
• Work proactively to build and maintain long-term relationships with our clients, becoming a trusted advisor and partner.
• Lead the renewal process and develop strategies for account expansion to minimize churn and maximize growth.
• Gather and synthesize customer feedback, using it to advocate for new features and product enhancements that meet our clients' needs.
• Engage with customers to collect valuable insights that help shape the future direction of our product offerings.

What you need to succeed:

• At least 3 years of experience in B2B enterprise SaaS customer success, account management, consulting, or sales.
• Demonstrated ability to meet revenue or renewal targets with mid-market and enterprise-level accounts.
• A growth mindset with the ability to adapt to rapidly evolving business needs.
• Exceptional empathy and motivation, with a strong focus on team success.
• Fluency in English is essential for effective communication.

What can you expect?

• Unlimited holidays for all employees
• Fully Remote work with flexible working hours
• Values-driven culture, friendly and supportive work environment
• Ability to regularly attend conferences and community events, both as participant and contributor
• Flat organizational structure: it helps to focus on what’s essential - have no barriers in communication, no corpo-language, no going things around, no need to do things differently than most smartly and efficiently.
• Benefits: flexible working hours, working from wherever you want.

Join us if you feel that it's time for you to join Alokai’s extraordinarily enthusiastic and successful team!