Customer Success Manager (International Markets)

€50–70K base, phantom stock + performance incentives

At tl;dv, we’re helping companies unlock the full power of their meetings - turning conversations into insights, alignment, and action.

As we double down on our expansion across Europe and the US, Customer Success is key to ensuring our users not only adopt tl;dv - but turn it into a critical part of how they operate.

We’re looking for someone who’s passionate about helping others win, building scalable systems, and making customers feel genuinely supported.

If you believe CS is not just about churn and NPS, but about building trust, creating delight, and becoming the user’s voice in the company, this role is for you.

Our goal isn’t just to grow accounts - it’s to create champions who never want to switch 🎯

This isn’t a ticket-chasing job. We’re looking for someone with the heart of a customer advocate and the mind of a commercial operator. You’ll help define what great CS looks like at tl;dv.

What You’ll Do

You’ll work directly with our Head of Sales, Growth, and Founders to:

• Own the onboarding and success journey for international customers - initially focused on EMEA & North America, with future scope to expand to APAC
• Build and scale repeatable CS playbooks across customer tiers (from PLG to high-touch)
• Proactively manage product adoption, usage health, revenue expansion, and renewal readiness
• Design and lead product education sessions, onboarding calls, and customer webinars
• Serve as the bridge between Sales, Product, and Support, bringing user insights directly into roadmap and GTM decisions.
• Collaborate with Sales to surface upsell and expansion opportunities
• Own CS analytics - tracking activation milestones, CSAT, usage health, and NRR

What Success Looks Like

✅ 80% of new accounts activated within 14 days

✅ Portfolio NRR above 115%

✅ Playbooks built and implemented for key segments within 3 months

✅ Customer love: High CSAT, low churn, strong referrals

Who You Are

• 3–5 years in Customer Success, Account Management, or a similar role in SaaS
• Experience working in PLG or hybrid GTM motions
• A systems thinker who loves building processes and scaling through tools
• A clear communicator who builds relationships with empathy and credibility
• Comfortable working cross-functionally - you’re the internal champion for the customer
• You get energy from solving ambiguous, meaty user challenges

Bonus Points If You...

• Speak multiple European languages (English required; German, Spanish or French a plus)
• Have experience with tools like HubSpot, Mixpanel, Common Room, or Planhat
• Have a background in onboarding, growth, or customer education
• Can share a story where you moved the needle on product adoption or NRR

The Opportunity

You will heavily impact shape how tl;dv scales globally and have the chance to grow into Head of CS or a strategic commercial role as we expand.

You’ll get full support from day one - proven onboarding templates, tools that work, and an open door to founders and GTM leaders.

🤗 We're looking to hire our early team heroes who are in for the long run!

The more care and personality you put into the application, the higher chance that we'll come back to you very fast.

Please make sure to share your LinkedIn profile. Short video introductions are a big plus 🙌

🚀 How to submit your application 👩‍🚀👨‍🚀

‼️ Important:

The more care and personality you put into the application, the higher chance that we'll come back to you very fast.

• Please make sure to share your LinkedIn profile.
• Short video introductions are a big plus 🙌

**Send an E-Mail to team@tldv.io with more info about you why you're interested in joining the Squad, and what role you're looking to play.