Happiness Engineer - Customer Support & Success
Job Description
Our software and services aim to provide a seamless experience, but when things don’t go as planned, our customers rely on us for help. Happiness Engineers are the frontline heroes ensuring we deliver the best experience for our users. Their role is crucial because they interact with our customers the most and make the biggest impression in their time of need.
Whether your background is in technical support, customer success, engineer or you’re someone who cares deeply about creating a world-class customer experience, we want to hear from you. Interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work ( https://happinessengineer.blog/).
On a typical day as a Happiness Engineer, you will:
- Work as part of our global team with a high degree of independence and accountability.
- Assist a variety of customers by email, live chat, voice, and/or video calls. This might include technical troubleshooting with a developer, an educational walkthrough with an end user, or a consultative sales call with a mid-sized agency.
- Go beyond the immediate question to help our customers succeed with our products.
- Reach out to potential and existing customers to learn about their goals, experience with our products, and how we can ensure their continued success.
- Problem-solve, troubleshoot, dogfood, and test.
- Embrace change and learn new things.
- Proactively recommend an idea that will help the customer be more successful.
What we’re looking for:
- You have deep experience in technical support, engineering and/or customer success. Proficiency with WordPress is a big plus.
- You are an expert communicator and can quickly establish rapport with end users, developers, and agency clients alike. You must be able to write and speak fluently in English.
- You’re an exceptional problem-solver and have great judgment. Your solutions not only fix immediate issues but also pave the way for sustained growth for our customers with our products and services.
- You value accountability and are impeccable with follow-through. You stay professional and respectful in intense situations, comfortably de-escalate upset customers, and welcome critical feedback.
- You’re adaptable, curious, and excited by change. You love to learn new things!
- You care deeply about the customer experience, and you assume personal responsibility over every aspect of it.
- You are a strong cross-functional collaborator, excelling at raising issues internally and driving the follow-up to ensure resolutions.
- As a member of a global team providing 24/7 support, you must be available for occasional weekend and holiday coverage.
- Bonus Skill: You have experience with eCommerce or setting up a business.
An ideal candidate:
While the above skills are essential, an ideal candidate would also possess the following:
- Experience as either a deep technical troubleshooter (“Tier 3” or other escalated support team), or a customer success representative or technical account manager for agency-level clientele.
- Experience creating and supporting WordPress websites, and with customizing WordPress themes and plugins using PHP, CSS, JS, and HTML.
- If you have experience in sales or technical account management, we want to hear about it! Also let us know if you have experience in leadership in a technical or customer success field.
If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment where growth is the name of the game, we want you on our team!
Salary range: $40,000-$75,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency.
This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
About Automattic
We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.
We’re a distributed company with more than 1900 Automatticians in 96 countries speaking 120+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission: We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.
We believe in Open Source, and the vast majority of our work is available under the GPL.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
More job openings
Senior Product Designer
About Perspective
Our mission is to enable passionate people to grow the businesses they love. We are doing this by helping 5.000+ entrepreneurs with the fastest and easiest growth marketing platform. So you work work directly impact thousands of entrepreneurs & their customers.
We're 100% bootstrapped & profitable. With less than 40 people we were able to scale our company to over €10M ARR. Now we are on our journey towards 100M ARR – and we believe by staying a small team with highly talented people we will get there fastest. 🌟
We're in an exciting phase, expanding internationally and maturing our product and culture at the same time. We prioritize great execution and high impact - we strive for highest quality in what we do, as we believe the world doesn’t need more mediocrity.
We foster a culture of ownership and freedom in a fully remote environment across Europe, enabling us to build the lives we want while making maximal impact. Come join our team of extraordinary people! 🚀
About the role
As Senior Product Designer at Perspective, you will become part of one of the fastest growing bootstrapped SaaS. Influence and define the interface of our software and have huge impact on the customers experience. Your valued expertise will help to make the easiest marketing software there is to build websites. Join the ride while we go international and collaborate in a team of experts. And on top: enjoy working from anywhere in Europe as we are fully remote. We can't wait to talk to you. 🤩
What you will be doing
- Write and build feature concepts (e.g. understand the status quo of problem and solutions, build empathy for a topic/the market/user needs and business goals, interview users and stakeholders)
- User interface design (e.g. design high-fidelity screen states & visuals, guide the implementation towards release)
- Create prototypes (e.g. visualise solution ideas, design low fidelity user flows, validate usability and impact, evaluate and iterate solutions with stakeholders by testing MVPs)
- Design visuals for UI (Use graphic design to fill empty states, create promotional graphics for feature releases)
- Guide the (UI) implementation (Be the pro-active part in collaboration with stakeholders from ideation to post-release; feature is not done after design is finished)
- Research solutions (Get confronted with issues and challenges around software, have a process to turn it into opportunities and provide solution suggestions)
- Enhance design process (Define principles, enhance activities for more efficiency & joy; stay modern and collaborative in how we create designs)
Who you are
- You are experienced in designing software interfaces as well as user interactions
- You understand the importance and benefits of market research, user interviews, and user tests and have successfully used it in order to validate hypotheses
- Working with and coordinating between engineering, business, marketing, and support is natural to you
- You are experienced in coordinating meetings, brainstormings and presenting ideas & concepts to your team
- You understand the necessity of good usability and are experienced in reducing complex challenges to simple solutions
- You are an authentic, empathic and optimistic person
- You are proactive, reliable, loyal and keen to take on responsibility
- While having a good eye for detail, you don't loose sight of the bigger picture
- You are honest, cordial and strive in working with amazing teams
- You have prior experience of working in a software company, ideally SaaS
- You can strive in an agile startup environment
Nice to have
- You have prototyped software features – ideally for a website editor
- You have experience in areas like Copywriting, Graphic Design & Illustration or Software Development
- You have Marketing experience & knowledge, especially in regards to Online Marketing
- You have a good understanding of production workflows in a software product environment
- You have experience working on SaaS products, ideally a website builder
If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you. 🤗
What you can expect at Perspective
- Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
- Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
- Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
- Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
- Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
- Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.
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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
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How to customize formatting for each rich text
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Account Manager
We are looking for an enterprise account manager in Europe to help expand relationships with our existing enterprise customers.
Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO best practices and and scale their use of the Ahrefs platform.
This role is a hybrid sales & customer success role which will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as everyone’s bonus is also awarded against overall company performance.
What You'll Do
- Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
- Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization.
- Consult organizations on SEO best practices to help them reach measurable results.
- Devise and conduct onboarding training
- Lead upsell and account renewal discussions
- Monitor customer health and identify any potential risks
- Act as a customer advocate to ensure feedback is heard and acted upon
- Contribute to ideas that will improve department performance
The skills you need
- Excellent written & spoken communication skills
- Skills in creating educational content and conducting webinars or workshops for customers.
- A creative problem solver who can take initiative and make decisions
- Knowledge and hands-on experience with SEO and digital marketing trends.
- 3 - 5 years of customer success, sales, or account management
- Experience at a marketing SaaS company or SEO/digital marketing agency.
What you get
- A competitive compensation package
- Flexible work hours and lots of autonomy
- Plenty of potential to experiment, grow and build your authority in the space
- Annual team retreat
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
Who we are
Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform. We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems.
Our motto is first do it, then do it right, then do it better
What’s a Rich Text element?
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How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
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Affiliate Marketing Manager
About Perspective
Our mission is to enable passionate people to grow the businesses they love. We are doing this by helping 5.000+ entrepreneurs with the fastest and easiest growth marketing platform. So you work work directly impact thousands of entrepreneurs & their customers.
We're 100% bootstrapped & profitable. With less than 40 people we were able to scale our company to over €10M ARR. Now we are on our journey towards 100M ARR – and we believe by staying a small team with highly talented people we will get there fastest. 🌟
We're in an exciting phase, expanding internationally and maturing our product and culture at the same time. We prioritize great execution and high impact - we strive for highest quality in what we do, as we believe the world doesn’t need more mediocrity.
We foster a culture of ownership and freedom in a fully remote environment across Europe, enabling us to build the lives we want while making maximal impact. Come join our team of extraordinary people! 🚀
About the role
In this role, you'll be at the forefront of building and managing a network of successful entrepreneurs, growing your influence and personal brand along the way. You'll lead the entire partnerships & influencer marketing strategy, creating real connections, adding value, and shaping your success story as you drive both personal and company growth.
What you will be doing
- Affiliate Content: create and distribute content to educate affiliates on building recurring revenue, including monthly keynotes with top affiliates and tactical videos on strategies
- Influencer Marketing: develop influencer marketing as a growth channel by sponsoring creators who align with our audience, driving customer acquisition through targeted content
- Partner/Affiliate Program: define and implement a Partner Program that incentivises partners to resell Perspective, managing the process through Partnerstack
- Partner Acquisition: lead partner acquisition efforts by engaging new partners through outreach, building a referral network, and leveraging in-app marketing & communities
Who you are
- 3-5+ years of experience as an Influencer Marketing Manager, Affiliate Manager, or similar role in a B2B SaaS Product company
- Proven experience in outreach, partner acquisiton or influencer marketing, with a track record of building and expanding partner networks through cold outreach and automated strategies
- Strong tenacity and boldness in driving results, with the ability to push through challenges and seize opportunities in a fast-paced environment
- Skilled in content creation, including the ability to develop engaging and educational materials for partners, such as keynotes, videos, and written content
- Deep understanding of the marketing industry its principles, especially as to what the market is paying attention to, so you can effectively drive partner and influencer relationships
- Solid sales mindset, with a focus on driving conversions and business growth through strategic partnerships and influencer collaborations.
- Fluent in German & English
If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you. 🤗
What you can expect at Perspective
- Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
- Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
- Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
- Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team: For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
- Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
- Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Senior Software Engineer, Full-Stack
Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 7 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
Responsibilities
As a full-stack engineer at Phantom you’ll be doing everything from building delightful user interfaces and creating cross-platform client infrastructure on the frontend, to creating APIs, data pipelines and services that bridge the gap between the blockchain and the user experience our users have come to expect on the backend.
- Feature development: You will be owning features on our web platforms – currently the Phantom Extension and our website.
- New initiatives and products: You will be leading initiatives to add support for other blockchains to Phantom, and to launch new complementary products or infrastructure.
- Interfacing with users: You will be interfacing directly with end-users and developers building on Phantom – supporting them and collecting feedback to inform the direction of the product.
- Team building: You will be working with the team to create and foster a culture of raising the bar with each new hire.
Qualifications
- Bachelors degree in Computer Science or related technical field or equivalent practical experience
- 5+ years full-time software engineering experience
- Demonstrated interest in open and community-driven platforms
- Nice-To-Have: experience in a blockchain based project
- English language proficiency
Why Work with Us
Opportunity
We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 7M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
- First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.
- Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.
- We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.
Benefits
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote set-up
- Flexible hours and a supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Monthly wellness benefit
- Weekly meal benefit
- Global off-sites
We strongly encourage candidates of all different backgrounds to apply.
We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
The target base salary for this role will range between $180,000 to $220,000 with the addition of equity and benefits. This is determined by a few factors including your skillset, prior relevant experience, quality of interviews and market factors (such as location) at the point in time of offer.
#Li-DNP
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
